Microsoft Dynamics 365 Reviews

604 Ratings
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Score 7.9 out of 100

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January 27, 2015
Todd Jankowski | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

10
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
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Feature Scorecard Summary

Customer data management / contact management (62)
8.5
Workflow management (60)
7.8
Territory management (46)
7.9
Opportunity management (56)
8.5
Integration with email client (e.g., Outlook or Gmail) (59)
8.0
Contract management (47)
7.4
Quote & order management (43)
7.4
Interaction tracking (54)
7.9
Channel / partner relationship management (45)
7.9
Case management (44)
8.6
Call center management (39)
7.9
Help desk management (43)
8.4
Lead management (55)
8.2
Email marketing (55)
7.6
Task management (52)
8.1
Billing and invoicing management (39)
8.1
Reporting (46)
7.7
Forecasting (49)
7.9
Pipeline visualization (54)
8.5
Customizable reports (58)
7.8
Custom fields (59)
8.3
Custom objects (56)
8.1
Scripting environment (41)
8.1
API for custom integration (46)
8.0
Single sign-on capability (49)
9.0
Role-based user permissions (50)
8.8
Social data (30)
7.5
Social engagement (31)
7.7
Marketing automation (50)
8.1
Compensation management (23)
8.1
Mobile access (41)
7.1

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 (formerly called Microsoft Dynamics) CRM is a CRM system providing sales, marketing, and service (help desk) functionality. It is offered in two flavors: Online (competing directly with Salesforce) and on-premise.

The Microsoft Dynamics family of business applications includes other related products for ERP and retail management.

Microsoft Dynamics 365 Features

Has featureComprehensive Solution for Sales, Service & Marketing
Has featureProductivity Through Seamless Integration with Office 365
Has featureAnalytics Through Seamless Integration with PowerBI

Microsoft Dynamics 365 Integrations

Microsoft Dynamics 365 Competitors

Microsoft Dynamics 365 Pricing

Starting Price: $44

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Microsoft Dynamics 365 Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase

Microsoft Dynamics 365 Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:Apple iOS, Android, Windows Phone
Supported Countries:global
Supported Languages: Over 40 languages