Microsoft Dynamics AX Review: "A Robust System with Flexibility For Multi National Corporations in ASEAN Region"
- Microsoft Dynamics AX's scalability to meet our regional office needs provide flexibility to the team's requirements.
- Combined with Citrix Xenapp, the application offers seamless access for users on high latency unreliable network connection to the application.
- Application maintenance and updates are easy which makes it possible for us to manage remotely considering the servers are located in a remote Asia site.
- Application version upgrade could be simpler to provide easy way to backup config and settings and allow in-place upgrade.
- Support of newer and latest operating systems could use improvement in matching the roadmap of other Microsoft products.
- Better support of mobile devices and non-Microsoft operating systems without reliance on third-party platforms such as VMware or Citrix products.
- Users mention desire for wider support of printing devices and ease of formatting printouts.
- Has an easy interface for users so training and learning is fast
- The module organization allows an easy integration between processes
- It's easy to be customized both on the interface and in adapting the processes to business needs
- Self-reporting for users - the available report seldom fits the users need and often needs to be customized
- Definition of standard process workflows - this implies there is too much flexibility
- The available documentation, manuals or instructions are very rare and not well designed
- MRP run time is too high
- It is a stable software that generally performs well.
- It is integrated well with Microsoft Excel with relative ease of downloading tables, reports, and queries into Excel.
- Adaptable to meet business needs.
- Item master is comprehensive.
- Our current version (2009) has a complex security setup.
- Our older version lacks some in innovation and features.
- Our older version cannot share reports and queries across companies.
- Pricing: Microsoft Dynamics AX gives us good flexibility in how we price our products.
- UX: Microsoft Dynamics AX has a good user interface to put valuable information on the screen for users.
- Inventory Management: Microsoft Dynamics AX does a great job at giving us insight into our inventory.
- Call center does not easily support orders taken from multiple locations.
- Payment integration has been challenging, but ultimately doable.
- There are several minor bugs that pop up from time to time.
- Managing employees from Hiring to retiring. Through the HR module, a recruitment project could be initiated and followed through to receiving applications, conducting interviews, hiring and retiring.
- Stock Management. Items can be managed to ensure that re-order levels are always updated. When re-order level is low, the Microsoft Dynamics Ax allows for a purchase request to be initiated on those items, goes through a workflow of approvals, a request for quote is sent to vendors and then a purchase order sent to chosen vendor.
- Management of payroll system. Employees are created through the HR Module and set up for payroll. Any additional earnings or deduction are applied on the same employee's details to complete the pay structure and this is made possible through the inter module relations in Microsoft Dynamics.
- Sales Ledger. Currently, the idea behind the sales ledger module is that the company prepares a sales order for another company. I would prefer the developers consider the scenario where a sales order is prepared for the same company but for another branch or unit.
- Postings of issues items are currently possible but none of the modules caters to "departmental material or item request". Further tweaks have been done on our Project Module to cater for this but it's not entirely perfect. This will enable aid in cost allocation per departmental request of materials or items.
- Challenges with the bank module - does not allow for easily reconciliation as the statement from the banks can not be uploaded except for specific format.
This is the main ERP system of the company.
All departments of the company use Microsoft Dynamics AX, including Sales, Sales Operations, Sales Planning, Logistics, Accounting, Finance, Production.
- Microsoft Dynamics AX can export data directly from the system to an Excel spreadsheet just by a click.
- Microsoft Dynamics AX allows us to switch entity while still keeping our customized view of display.
- Microsoft Dynamics AX is easier for FX conversion.
- Microsoft Dynamics AX has all data, however, converting data to a report needs to go through via another solution. We used Sales Cube (very slow and not user friendly in settings), then we switched to Anaplan.
- Bringing new fields into the current data set is sometimes confusing.
- It would be better if we could schedule some daily refresh data saved automatically from Microsoft Dynamics AX to the public drive by end-users themselves.
In the past we used ADS as the company's ERP system, the data extract was super complicated.
It is saved on a public drive, as a txt file, and then needs to be cut manually.
With the implementation of Microsoft Dynamics AX, it is so easy for us to get the raw data extracted just by clicking Ctrl+G.
- Excellent visual representation of data
- Overwhelming amount of information available at most at a click
- Data is interconnected between departments and business processes very well
- Lots of extra fields and data that is unneeded
- Performance can be slow
- Great for splitting invoices amoung multiple department cost centers
- Good for security reasons since you can only see the invoices you have keyed in
- Not intuitive or user-friendly
- A lot of extra clicking around to do simple tasks
- Limit the amount of information you can give in descriptions and doesn't auto populate all information it should
- Annoying that you can't see the status of invoices of when they were paid or when they will be paid
- Annoying that you can't see invoices from others on your team because you didn't input the invoice
It's not helpful if you have multiple people on a team who track a budget because only one person can access the information.
- Dynamics AX is reasonably intuitive and easy to learn and use, even for workers who aren't extremely computer savvy.
- Dynamics AX integrates and communicates well with our PLM system in real time.
- Dynamics AX ties the information and data created and used by various departments together immediately, making needed data available to the people who need it.
- Dynamics AX could be a little more visual. It's very text-based.
- AX has powerful financials including use of dimensions ideal for reporting
- AX now has a mature projects module ideal for professional services organizations
- AX has also matured into a viable product to support global and multi-national organizations
- AX report writing tools are not intuitive and almost always require external resources to write them - improvement in this regard is needed.
- While AX 2012 R2 was a nice save from the original release I have a long memory - greater care and attention to alpha and beta testing is in order to minimize issues with a release that should have never gone out the door.
- GL and use of dimensions allows for a 'lighter' chart of accounts and dynamic use of data categorizations for reporting and budget control.
- The entire ERP system is integrated, so Inventory in particular is straight forward to create (items can be inventory, service or BOMs) and the costing options are flexible enough to offer different costing (FIFO, LIFO, Standard...) for different groups of inventory and pricing (cost and/or sales) can be different based on site/WH designation.
- Cash and Bank management is now an independent module and offers better tools to manage cash flow. This is true for Budgeting as well as this functionality makes setting, managing and updating budgets easy as it works seamlessly with Excel.
- Data and ERP system updates at the transactional level is less complex as you can export and then import data via Excel into AX as long as your security rights give you access to the tables/data in question.
- Project service and project accounting is deep in functions as it will work with Project Server, Invoice with time and material or fixed fee projects and works great for projects internal or external in managing/capturing all time for a specific initiative.
- MRP can be slow to adapt to changes in actual production or supply chain transactions.
- Setting up number sequences seems a trivial matter, but these numbers ID transactions once they are in the ledger and are key--easy to miss this point in the implementation process.
- Bank rec being easily automated and able to quickly plug into a bank back end to get data is not the best.
- Payment processing can be 'clunky' based on checks, ACH, Wires...as some of these items are not triggered out of the box in AX, bur are easily added --talking ACH and Wires specifically.
It is strong tool for manufacturing, supply chain, project services and retail. I would say highly engineered businesses where CAD and unique billing/project types are demanded are tougher to have AX baseline functions work as customers need.
I have seen AX work well in a 'hub and spoke' model where it operates certain business divisions but not all. The integrations and interfaces are easy to set and manage/monitor.
- Managing Lean Manufacturing works well in DAX, because it can help to control a lean manufacturing process for several types of orders, runners, repeaters, and strangers. It can also work with mix models, discrete manufacturing with lean manufacturing.
- Intercompany transactions is a very useful functionality that automates and simplifies transactions between companies of the same enterprise group.
- User friendly and integration with Microsoft tools such as Excel, SSAS, SSRS
- Easily integrates with other software
- Quality Management there is a lot of functionality needed from quality reporting and control, action follow up and sampling.
- Fixed Assed service management, there is much to develop for maintenance control.
- Discrete manufacturing scheduling utilities, for example scheduling production orders by the sales order they are pegged.
- Enterprise portal need a lot of improvement
- Integration with Microsoft office has a lot of space for improvement.
- Lean manufacturing has several opportunities to expand on scheduling and floor execution
- Product life cycle management
- Integration with Microsoft CRM
- Integration with other ERP systems
- The CU7 release has some great additional functionality in Human resources allowing flexibility of transferring and terminating workers.
- Previous dimension hierarchy setup has been replaced by accounting structures that are far more intuitive to use.
- Workflow setup is still not an out-of-the-box function in HR. Approvals are a key part of the business process in HR and this is a large effort to modify.
- Separation of line level costs and revenue are still problematic. Configured lines do not have distribution capabilities.
- We still do not see a release with a place to house product warranty information. A real miss a one the customer asks for.
- The email template tool is limited to applicants and really should be leveraged for use across the system.
Microsoft Dynamics AX Scorecard Summary
Feature Scorecard Summary
About Microsoft Dynamics AX
Microsoft Dynamics AX is one of the ERP products in the Dynamics family.
This product (originally called Axapta, and acquired through the Navision acquisition) is designed for multi-site and multi-country operations and customers tend to be in manufacturing and distribution verticals.
Microsoft Dynamics AX Integrations
Microsoft Dynamics AX Competitors
Microsoft Dynamics AX Technical Details