Microsoft Dynamics SL Reviews

We have gotten tremendous support from Microsoft on all 3 products-not just Dynamics SL but Dynamics NAV and Dynamics GP as well. I would say that Microsoft goes the extra mile in that they will even help debug a partner's code rather than just say "it's your fault-deal with it". This is rare for us but is happening now and we are getting the help we need for a very large Dynamics SL client.

SSi Consulting (my firm) has an assigned Escalation Manager at Microsoft. We don't have to use them often, but when necessary, they can bring a team to focus on a customer problem and solve it quickly. It can be very helpful.

When our program froze, they were extremely capable of helping to resolve the problem. They told us that it was a bug and to resolve the issue the program just had to be reinstalled and the computers rebooted. Once that was complete, the program was working like new. The support team was extremely gracious and cared about the issue at hand and the progress we made.

No, unfortunately I can not. Many times you have to push the representative to acknowledge that it is a problem with the product.