October 18, 2019
Score 9 out of 10
Read Mark Metz's full review
Return on Investment
- It provides a means for interfacing with other applications such as trouble ticketing systems or other third-party applications.
- There really is no other tool that allows for near-instant communications between users with all the options available for managing them.
- The only negative that would be the fact that there really is not fallback in place. Once everyone is using the Exchange, you really have not options to consider other alternatives down the road. Where that really becomes a problem is you are at the mercy of Microsoft when they make changes they may or may not be beneficial. There are many times they deploy updates or patches that you must deploy but find they have not been fully vetted.