Microsoft Exchange

Microsoft Exchange

About TrustRadius Scoring
Score 8.5 out of 100
Microsoft Exchange

Overview

Recent Reviews

Microsoft Exchange on Premise

10 out of 10
April 30, 2021
Microsoft Exchange is used at our organization for email and communications. We use it for scheduling meetings and maintaining our meeting …
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Exchange Overview

8 out of 10
April 08, 2021
We actually use a hybrid approach at the university. We generate our mailboxes and other resources onsite and then sync them with O365 to …
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Reviewer Sentiment

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Negative ()
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Awards

TrustRadius Award Top Rated 2020

Popular Features

View all 7 features

Management Tools (36)

8.1
81%

Anti-malware (29)

7.7
77%

Cusomizability (33)

7.6
76%

Threat Detection (31)

7.5
75%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Microsoft Exchange?

Microsoft Exchange is a secure email / messaging gateway with file archiving and encryption / data loss capability, available as a hosted service (Exchange Online) or installed (Exchange Server).

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

Secure Email Gateway

7.6
76%

Product Details

What is Microsoft Exchange?

Microsoft Exchange is a secure email / messaging gateway with file archiving and encryption / data loss capability, available as a hosted service (Exchange Online) or installed (Exchange Server).

Microsoft Exchange Video

What is Microsoft Exchange online?

Microsoft Exchange Integrations

Microsoft Exchange Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Microsoft Exchange?

Microsoft Exchange is a secure email / messaging gateway with file archiving and encryption / data loss capability, available as a hosted service (Exchange Online) or installed (Exchange Server).

What is Microsoft Exchange's best feature?

Reviewers rate Data Loss Protection highest, with a score of 8.2.

Who uses Microsoft Exchange?

The most common users of Microsoft Exchange are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (520)

Ratings

Reviews

(1-12 of 12)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
Because it is the only option I feel comfortable using. It is aesthetically pleasing, inexpensive, user-friendly, and the list goes on. I have never used anything like it, and I truly don't think I will. Kudos to the Microsoft team for making a product that I feel proud to recommend to anyone!
Score 10 out of 10
Vetted Review
Verified User
Review Source
Office 365 customer service (CS) is great. Past that, you can go on twitter for help, Slack, or Docs for Microsoft, the former Tech Net web site. They are quick to answer and they even follow up with you every day to make sure things go smoothly.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We have a good enterprise agreement with Microsoft which affords us quick phone support. I have found the support staff knowledgeable and prompt with a solution when required. At times it may be difficult to schedule a call back, this is mainly due to our need for calls early in the morning which happens to be during a shift change at Microsoft support.
Zakarieya Abderoef | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
Microsoft has quite a large knowledge base around the design, installation, configuration and support of MS Exchange. However, I prefer to also use the even larger MS Exchange user support groups and forums where there are lots of information readily available with similar problems and tried and tested solutions. I think this is due to the popularity of MS Exchange in the industry. Other email software platforms might not have similar support available.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Microsoft support has generally been good as long as you reach the right people. We haven't had the need to call into support in quite a while due to the stable nature of the product. We have used the Office 365 support personnel, which unfortunately I cannot give a good rating to. The 'cloud' support has been basic at best.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Microsoft Exchange is a very good email Software that really can be used by every company. Many employees have already worked with Exchange or Outlook so you won't have any problems with the users. The integration is not that easy, but you will find help on the Internet and there are a lot of good tutorials.
Jane Updegraff | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Microsoft support for Exchange is very good. It's been around a very long time and they have very experienced technicians in their support center as a result. I have no complaints about MS Exchange support whatsoever.
Mark Metz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It's the best application around email and group communication with the exception of instant messaging. It's not perfect but as far as providing near instant means of communications it really has no equal at this time. Online options like Yahoo and Gmail are good for personal users only, but the back end of Exchange is the only thing reasonably accessible in a professional environment.

Other reasons for the high rating include overall functionality and scalability. But the user interface does present its challenges. The fact that you sometimes may have to do the same thing but from two different mechanisms (i.e. GUI vs. PowerShell) can be challenging depending on your environment. And the eDiscovery process should be overhauled completely, but in all honesty, it's really the only game in town as far as mail stands and Microsoft at least puts continued effort into improving the product (although they don't consider user feedback enough).