Microsoft Exchange

We have not had to contact support.

I haven't used the support because I've had no issue to use it for.

Great overall features, but room for improvement

Because it is the only option I feel comfortable using. It is aesthetically pleasing, inexpensive, user-friendly, and the list goes on. I have never used anything like it, and I truly don't think I will. Kudos to the Microsoft team for making a product that I feel proud to recommend to anyone!

Office 365 customer service (CS) is great. Past that, you can go on twitter for help, Slack, or Docs for Microsoft, the former Tech Net web site. They are quick to answer and they even follow up with you every day to make sure things go smoothly.

We have a good enterprise agreement with Microsoft which affords us quick phone support. I have found the support staff knowledgeable and prompt with a solution when required. At times it may be difficult to schedule a call back, this is mainly due to our need for calls early in the morning which happens to be during a shift change at Microsoft support.

Microsoft has quite a large knowledge base around the design, installation, configuration and support of MS Exchange. However, I prefer to also use the even larger MS Exchange user support groups and forums where there are lots of information readily available with similar problems and tried and tested solutions. I think this is due to the popularity of MS Exchange in the industry. Other email software platforms might not have similar support available.

Microsoft support has generally been good as long as you reach the right people. We haven't had the need to call into support in quite a while due to the stable nature of the product. We have used the Office 365 support personnel, which unfortunately I cannot give a good rating to. The 'cloud' support has been basic at best.

Microsoft Exchange is a very good email Software that really can be used by every company. Many employees have already worked with Exchange or Outlook so you won't have any problems with the users. The integration is not that easy, but you will find help on the Internet and there are a lot of good tutorials.

I Google most issues and resolve on my own. I don't have experience with contacting support.

Microsoft support for Exchange is very good. It's been around a very long time and they have very experienced technicians in their support center as a result. I have no complaints about MS Exchange support whatsoever.

It's the best application around email and group communication with the exception of instant messaging. It's not perfect but as far as providing near instant means of communications it really has no equal at this time. Online options like Yahoo and Gmail are good for personal users only, but the back end of Exchange is the only thing reasonably accessible in a professional environment.

Other reasons for the high rating include overall functionality and scalability. But the user interface does present its challenges. The fact that you sometimes may have to do the same thing but from two different mechanisms (i.e. GUI vs. PowerShell) can be challenging depending on your environment. And the eDiscovery process should be overhauled completely, but in all honesty, it's really the only game in town as far as mail stands and Microsoft at least puts continued effort into improving the product (although they don't consider user feedback enough).