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Microsoft Office 2016 (discontinued)

Microsoft Office 2016 (discontinued)

Overview

What is Microsoft Office 2016 (discontinued)?

Microsoft Office 2016 is the familiar suite of Office products including applications such as Word, Excel, and PowerPoint for use on a single PC or Mac. The Office 2016 package is a one-time purchase. The applications are not automatically updated;…

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Recent Reviews

Checks All the Boxes for Our Needs

9 out of 10
November 30, 2021
Before recently upgrading to Office 365, I used Office 2016 mostly for email, word processing, and spreadsheet management. Across the …
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Awards

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Reviewer Pros & Cons

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Pricing

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What is Microsoft Office 2016 (discontinued)?

Microsoft Office 2016 is the familiar suite of Office products including applications such as Word, Excel, and PowerPoint for use on a single PC or Mac. The Office 2016 package is a one-time purchase. The applications are not automatically updated; to get the latest version, you must purchase…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Microsoft 365?

Microsoft 365 (formerly Office 365) is a Microsoft Cloud subscription service that includes Microsoft Office products (Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access). The software can be installed across multiple devices and ensures that users always have the most up-to-date…

What is Google Workspace Essentials?

Google now offers Google Workspace Essentials (formerly G Suite Essentials), providing a solution for users of Outlook or Office whose teams want to use Google Meet and Google Apps without needing to involve a personal gmail account. Google Workspace Essentails includes Google Slides, Sheets, and…

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Product Details

What is Microsoft Office 2016 (discontinued)?

Microsoft Office 2016 (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Microsoft Office 2016 is the familiar suite of Office products including applications such as Word, Excel, and PowerPoint for use on a single PC or Mac. The Office 2016 package is a one-time purchase. The applications are not automatically updated; to get the latest version, you must purchase Office again when the new version becomes available. The 2016 is no longer available for sale, and support is planned to end in 2020.

Reviewers rate Support Rating highest, with a score of 8.

The most common users of Microsoft Office 2016 (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1300)

Attribute Ratings

Reviews

(1-25 of 45)
Companies can't remove reviews or game the system. Here's why
Andrew Shannon | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Microsoft Office has a very good online support presence from its user base and they also have lots of support options available from Microsoft to help you solve any issues you are having. They also publish updates and bug fixes to their product almost weekly, so there are always changes and improvements happening.
Michael Kim | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I haven't had to contact the support team directly, but there are a lot of support articles that you can find by doing a Google search. I've found them helpful enough to not have to contact their support team. The Office Suite is fairly intuitive unless you want to get into complicated Excel spreadsheet manipulation.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The support options for Office 2016 are very good, being that it is a Microsoft product, so the usual support options (web, email, phone, Knowledgebase, etc.) are available to users. What is not good though, from a support standpoint, is the fact that support for Office 2016 is only good for the initial install. After that, support options directly from Microsoft would come at a cost.
Jacob Wall | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support from Microsoft is virtually non-existent. So, my rating would be lower, but really they can get away with it. There are so many online blogs, forums, articles, etc. that give tips on how to do stuff in Office, that few questions go unanswered; in fact, more answers are likely available than for products that have a full support offering.
Jesse White | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We only needed to use support for Microsoft Office 2016 once, and it was for a minor technical problem that was ultimately determined to be user error, but the support was great, both in the online resources and the one-on-one experience we had with a specialist.
Naveen Gabrani | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The Office is very intuitive to use. It is a stable product. The large user base ensures that it gets extensively tested. The online help of Microsoft Office is also very helpful.
In addition to the above a huge number of blogs and videos are available that explain different features of the product.
January 18, 2020

MS Office 2016 Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have always had good support from Microsoft of there are any issues. There are also many forums available, which allow you to troubleshoot if required.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I haven't had the need to reach out for support on Office so I don't feel I'm qualified to give the overall support for Office a rating. I'm usually able to find answers to questions about Microsoft's software online and rarely is Microsoft's actual documentation as helpful as community forums. However, I haven't worked directly with Microsoft's support team and so don't feel qualified to rate the level of overall support for Microsoft itself.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The support from Microsoft has been amazing and we have been able to work with Microsoft to be able to solve a range of different issues that have risen. We have solved many issues with help from Microsoft and they have been able to help us on a range of different occasions.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have only used the internal help sections and on occasions done web searches for common issues. We have not engaged Microsoft support (and not had a need to). Because of the wide user base on the web and multiple forums, it is easy to find the solutions to common and obscure problems.
Stéfano Bellote | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I cannot rate Microsoft Office 2016 Suite support properly since I never directly use it, as I also never needed. This is information enough, also, as using it for some time now I never experienced big problems. It addresses the quality of the products as I got through a few crashes, the majority being in Excel dealing with lots of data sheets and processing them through Macros, which is known to put the computer and software to test, so no big worries there.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Microsoft Office makes it easy to get help within the program. Most challenges can be answered through the help tab that each program provides and when that doesn't answer it, there is an automatic link to the internet. Microsoft Office being the mainstay for most elementary and high school systems, the availability of tutorials outside of Microsoft Office are also numerous, exponentiating the resource vault.
November 15, 2019

Makes us look good!

Score 6 out of 10
Vetted Review
Verified User
Incentivized
I have never reached out for support for Microsoft Office 2016; however, I have searched for articles/tips online to help solve issues that I was facing with Microsoft Office 2016. I have always been able to find support online, whether that is through a Microsoft article or other users posting helpful information.
Tyler Grudowski | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I still use older versions of Microsoft Office on some of my computers in addition to Microsoft Office 2016. The oldest version that I use is Microsoft Office 2007, and sometimes, the forums are still helpful when I have questions or issues about it. Support has always been great when I have a problem with Microsoft products and I am always pleased.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
To be honest, I haven't had to contact support yet for Office 2016, but having used Microsoft's support for other products, I'm pretty glad about that. Microsoft could use some work there. The upside is that there is a large amount of community support for Microsoft products so that helps and will be what I lean on if an issue does arise.
Laura Gillenwater | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I still find that I can't always find an entry in the help file for a particular menu item. There's helpful info for those items, but the help file sometimes uses different terminology, which is super annoying. Also, I'm not even sure whether you can still get off-line help. And I don't think there's any way to get a live phone or chat support at all.
Scott Herring | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Generally, users are left on their own for help, or to rely on in-house help from co-workers or IT staff. The online help has improved but will always be a substandard means of assistance as end-users will expect to have a more personalized approach to assistance. This is not something that would be Microsoft's fault though.

From a product support perspective, the regular updates to the product indicate Microsoft's desire to keep the product bug free. The ability to have the Office updates done with Windows 10 updates and forcing the issue of the update certainly helps reduce problems.
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