Microsoft 365

Score8.6 out of 10

8,180 Reviews and Ratings

What is Microsoft 365?

Microsoft 365 (formerly Office 365) is a Microsoft Cloud subscription service that includes Microsoft Office products (Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access). The software can be installed across multiple devices and ensures that users always have the most up-to-date version of the included Office applications.

Categories & Use Cases

#1 most frequent

Professional, Scientific, and Technical Services

14.1%

487,612 installations of 3,466,311

“Huge time saved with the meeting scheduling assistant especially when trying to book time with busy leaders.”
— Sr. Product Marketing Manager, Optimizely (1001-5000 employees)

#2 most frequent

Manufacturing

6.8%

236,261 installations of 3,466,311

#3 most frequent

Finance and Insurance

4.1%

140,828 installations of 3,466,311

Chad Howell View profile

Scrum Master in Information Technology at Great American Insurance Group (5001-10,000 employees employees)

Use Cases and Deployment Scope

We use Microsoft 365 for all our email and official documentation. The main problem that this address is that before everyone would use different document programs and this would cause formatting issues and issues with opening and editing a document. Now that everyone is using Microsoft 365 there are little to no formatting issues and you don't have to search for a downloadable program to open someones document.

Pros

Universal document types
All the programs are very well known by every one
Every seems to be using the programs (Word, Excel, Outlook, etc)

Cons

New Outlook is difficult to use compared to the old Outlook
sometimes too many options isn't a good thing
access to the address book in the new Outlook is impossible to use

Return on Investment

digital security of data
uniform documents
programs that everyone knows

Usability

Emmanuel Robinson View profile

Accountant in Finance and Accounting at Advanced Business (11-50 employees employees)

Use Cases and Deployment Scope

I use Microsoft 365 Word, Excel, and PowerPoint for presentations. Makes it easy and super convenient to use and ensure efficiency. I'm able to store files in the OneCloud Storage, which ensures security for and safety. I love the fact that all the apps I need are in one place and it's user friendly as well.

Pros

Transforming a word document into a PowerPoint presentation
Tagged "confidential " documents cannot be printed or screen captured
OneDrive saves every change, which allows me to go back to a specific time, even a month, if I made a mistake.

Cons

The Web version of Word lack some advanced features and specific formatting tools
Slow updates when coming co editing in desktop app

Return on Investment

Improved efficiency and deadlines are met
Security features and cloud storage saves cost whiles ensuring safety as well
All documents and presentations are organised and in one place which has helped

Usability

Sarah Ager View profile

Sr. Product Marketing Manager in Marketing at Optimizely (1001-5000 employees employees)

Use Cases and Deployment Scope

Great for global companies to collaborate with. We use Teams for internal meetings, Outlook for every email, Word docs for drafting marketing briefs, Excel for hundreds of planning topics, Powerpoint for every single pitch deck, and OneNote for occasional personal notes. The mobile apps are very intuitive and great for business leaders on the go who need a fast way to respond to their messages. CoPilot is also embedded into every tool which makes it easy to summarize or re-write messages.

Pros

Global Collaboration
Teams Web Meeting Platform and chat
Easy to review/comment/share in any platform
Custom Chats and Teams Channels for better segmentation of the chats
AI Copilot summarizing and acting as your assistant

Cons

Slack is 1000x better than teams. Why put a 250 limit on a chat? Our company hasn't moved fully to channels and it's making us lose transparency. Plus, the teams channels we do have nobody is going to. 90% loss in visibility and engagement.
Teams for web meetings. I think the UI/UX should match Zoom which is the standard for all our customers. They don't like it when we use Teams.
Chats and Channels need to somehow be on one screen automatically without having to choose that view because majority of our company hasn't opened Teams Channels and only stays in chats.

Return on Investment

1600+ users have adopted Microsoft 365 in our company. We even created enablement sharepoint pages for every department and for new hires to go to as the source of truth or see what ERGs to join.
Huge time saved with the meeting scheduling assistant especially when trying to book time with busy leaders.
Copilots meeting summaries and email summaries are amazing. We can even use your own AI within Teams and ask it questions about our customer accounts, HR questions, etc. right within the Teams platform.

Usability

Alternatives Considered

Google Gemini, Google Forms, Google Sheets, Google Slides and Slack

Other Software Used

Slack, Google Gemini, Salesforce CMS, Userflow, Navattic

Andrew Ussher View profile

Business Owner in Information Technology at Focused On Data Limited (1-10 employees employees)

Use Cases and Deployment Scope

We use Microsoft 365 as the foundation of our business communication and administration. All members of staff will use Outlook for email, Teams for remote meetings and calls, plus Excel and Word are in use by most people every day. We are then expanding our use to include SharePoint, Power Apps, and Power BI with connections into our main Microsoft 365 systems.

Pros

Email and calendar planning using Outlook.
Microsoft Excel for data analytics and basic automation.
Microsoft Teams for remote calls.

Cons

Microsoft Teams can sometimes be glitchy and can be frustrating.
There is a push to move to Outlook (new) which is missing a lot of the functionality that is available in the main version.
SharePoint has been promoted as the best way to manage files and share data, but it is extremely hard to set up and is very unstable.

Return on Investment

Having all our users on the same Office 365 tenant has saved time in sharing and collaboration in the business.
The return on investment has been measured in months. Without Microsoft 365 we could not provide the services we need for our clients.
Working within the Microsoft 365 environment has given us credibility with external clients, who prefer to use trusted systems.

Usability

Alternatives Considered

Google Workspace

Other Software Used

SAP Crystal, Microsoft Visual Studio, Microsoft Power Automate

Josh Armitage

Modern Engineering Practice Lead in Professional Services at Cognizant (10,001+ employees employees)

Use Cases and Deployment Scope

We use Microsoft 365 as our office suite of choice. It is the default option for any documentation, presentations or spreadsheets needed to conduct business.

We use it to connect with our teams around the world, sharing knowledge, intellectual property and reference work.

It's fundamental to our ability to operate as a consulting entity.

Pros

Is the default choice for most enterprises, making it easy to collaborate
Provides online and desktop versions
Makes it easy to swap between different accounts, be they internal or client

Cons

On mac, the desktop apps often have memory leak issues
Multiple editing on the same powerpoint deck can make it near impossible to use
The editing/review mode of word doesn't exist in powerpoint

Return on Investment

It's use unlocks significant revenue opportunities as we're able to pull together proposals leveraging content from around the world
It expedites our time to market as we're able to easily leverage other work as it's the defacto file format standard
The addition of GenAI functionality has done little to impact our ROI

Usability

Alternatives Considered

Google Workspace and Notion

Other Software Used

Notion, Microsoft Visual Studio Code, Microsoft Teams

Microsoft 365

Google Workspace

Microsoft 365

What is Microsoft 365?

Categories & Use Cases

Most Frequent Users

Professional, Scientific, and Technical Services

Manufacturing

Finance and Insurance

Microsoft 365 Reviews

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