Name: Microsoft System Center Service Manager
Rating: 8.3 (50 reviews)
Author: Microsoft

Customer Success Management Training

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Continuous Integration

Feature Management

Development

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

SaaS Spend Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Management

Cloud Storage

Configuration Management

Custom Software Development Services

Cybersecurity Consulting

Database-as-a-Service (DBaaS)

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

LAN Switches

Managed Detection and Response (MDR)

Managed Public Cloud Infrastructure

Mobile Data Security

Network Behavior Analysis

Network Performance Monitoring

Sensitive Data Discovery

Service Desk Outsourcing

Software Composition Analysis (SCA)

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Market Research

Marketing Automation

Marketing Resource Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Point of Sale

Sales Enablement

Sales Incentive Compensation Management

Sales Performance Management

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Cloud Security Posture Management

Secure Service Edge (SSE)

Security

Banking

Church Management

Financial Services CRM

Geographic Information

Internet of Medical Things

Medical Office EMR & EHR

Mental Health

Online Voting

Revenue Cycle Management (RCM)

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

ServiceNow IT Service Management

ServiceNow

ManageEngine ServiceDesk Plus

ManageEngine, A Div of Zoho Corporation Pvt Ltd

Microsoft Dynamics 365

Microsoft

VMware vCenter

VMware by Broadcom

Microsoft Intune

Jira Service Management

Atlassian

Lansweeper

BMC Helix ITSM

BMC Software Inc.

Atlassian Jira

PDQ Deploy & Inventory

Tech Cares 2020

Tech Cares 2022

Tech Cares 2024

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.

Starting Price

ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

Standard

Professional

Microsoft System Center Service Manager

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

Likelihood to Recommend

Support Rating

Incident and problem management

ITSM asset management

Change management

Organize and prioritize service tickets

Expert directory

Service restoration

Self-service tools

Subscription-based notifications

ITSM collaboration and documentation

ITSM reports and dashboards

Configuration mangement

Asset management dashboard

Policy and contract enforcement

Change requests repository

Change calendar

Service-level management

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Streamlining ticketing and service restoration processes

Prioritize tickets to ensure most urgent are tackled first

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Impact assessment and automated fixes for common problems

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Users subscribe to notifications for ticket updates

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

Managing all IT assets and enforcing policy rules

Database for tracking and reporting all business assets

Dashboard showing organization's software portfolio

Ensuring that requesters have eligibility before fullfullment

Ensuring standardized processes for making changes to IT infrastructure

Single repository of all planned changes and releases

Calendar showing change schedule to stakeholders

Process for negotiating agreements regarding service level expectations, and ensuring these are met

Microsoft Azure

Microsoft SQL Server

IT Administrator

Microsoft System Center Service Manager 2020-08-25 16:15:07

System Administrator

Microsoft System Center Service Manager 2019-02-13 09:51:03

Microsoft System Center

SQL Server Integration Services

Microsoft System Center Operations Manager (SCOM)

Azure SQL Database

SSIS Data Flow Components

MeazureUp

Microsoft Entra ID

Senior SQL Server DBA

Microsoft System Center Service Manager 2018-12-04 07:51:18

Cherwell Service Management (discontinued)

Microsoft System Center Service Manager 2020-02-18 09:46:22

VMware ESXi

Infoblox IPAM for Microsoft, part of Infoblox DDI

Extreme VCS Fabrics, Extreme VDX

Microsoft Exchange

Dell VxBlock System 1000

Microsoft System Center Service Manager 2019-01-25 08:08:26

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

System center

Overly complex

Run smoothly

Improvements needed

User friendly

System does not

Takes some time

End user

Making updates

Admin side

Microsoft products

Compliance management

Central place

3rd party

Pci compliance

One central place

Remote control

Problem resolution

Asset tracking

Reporting ability

Home

IT Service Management (ITSM) Tools

We have more than 400 computers in our company, almost all of them running Windows OS. With Microsoft System Center Service Manager, we are able to manage them all together. We are able to install/uninstall software to all machines at once, install updates, configurations, and also deploy images to the computers. It is a complete package to maintain infrastructure with lots of features available. The tool indeed saves us a lot of time.

Simplifies the operations of IT services
Flexibility in configuration
Application deployment across Windows machines
Server and workstation provisioning

The software requires a lot of memory to run smoothly, otherwise it will be slow.
It takes some time to learn, and training prices are a bit high.
The price is a bit high; System Center is not a cheap solution.

Simplified our IT support
Provided extra security for our systems
Improved business process agility

Microsoft Azure, Veeam Backup & Replication, Microsoft SQL Server

Microsoft System Center Service Manager

Overview

What is Microsoft System Center Service Manager?