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https://dudodiprj2sv7.cloudfront.net/product-logos/yF/aw/C67JBVUQ9SBG.pngGood ITSMUsed as the main ticketing system on one of the customers. SCSM helps to drive IT processes like incident and change management according to ITIL. Rich reporting capabilities allows us to create informative reports about things going around IT infrastructure, and analyze the trends. It natively integrates into the Microsoft stack-based environment and does not require huge administrative efforts.,Incident management according to SLAs. Change management following internally approved processes. Reporting.,Sometimes clients are working slowly and we are not able to find the reason. Hardly customizable. Need to spend some time to learn the administration part.,6,All processes became consolidated in a single system. Was natively integrated to existing infrastructure. ITIL practices were implemented.,ServiceNow and Jira Service Desk,Microsoft SQL Server, SQL Server Integration Services, Azure SQL Database, Microsoft System Center Configuration Manager, ServiceNow, System Center Operations Manager, Azure Active Directory, MeazureUpSCCM for the win!We use System Center to image and manage machines. We use it to manage several different images for all the machines in the company. It is also used to deploy individual software as the need arises. It is also a tool used to deploy patches so we can manage them at a higher level and do more thorough testing before we push out to the entire network and find an issue the hard way. It also has some useful tools that you can use to get other information like using the command line and looking into another host to see their user profile.,Imaging - Can hold all of your images and allow them to be deployed from one central place Patching - Able to manage patches from a central database and have reporting on machines out of compliance Reporting - ability to utilize several reports to check compliance and other items you may want to review,When imaging on occasion the system does not seem to accept your deployment. It may require you to put the image in the machine collection several times before it shows as available. Patching seems to go well on the admin side but we have been having some issues with them installing on the user side. It seems like the user gets a message and then they get concerned. I have noticed that if you ignore the message the updates will install at some point. It is always a small percentage of users each time we push a patch but not able to tell why this is happening. Deploying software seems to be about a 50/50 success rate. Not sure why and it is almost not worth the headache of using SCCM for this type of deployment. It would be nice if it was working consistently because you could push the software and have it installed on the user's machine without any downtime for the user.,8,Save a world of time when imaging Save a world of time with patch management Provides decent reports to get a snapshot quickly,,Cisco Unified Communications Manager (Call Manager), AirWatch, Microsoft ExchangeSCSM is the right choice for an IT environmentSCSM is used mainly for asset management and knowledge management, This allows us to know where and who owns what devices within our company. The knowledge management is mainly used to know how our equipment has been managed throughout the use of. This is mainly an IT organization tool.,Asset management. Before we used a spreadsheet for serial numbers, equipment location, etc. With having a spread out IT staff managing all this equipment, it came apparent real quick we were losing equipment, knowledge of replaced equipment, etc. SCSM resolved this with a better organization method. Compliance Management has become an asset with becoming a PCI compliance shop. We just started using the workflow optimizer for team asset tracking. These has helped manage who is working on what issues throughout the companies.,Customization of the service manage data warehouse. This is the primary function for storing lists within the data warehouse. The overwhelming functions thrown at you in the beginning. I recommend a course that steps a new user through all the functionality so it doesn't seem impossible task to implement.,8,The asset management is a positive impact. Without an accurate way to track equipment, work performed on equipment and ownership of equipment; repair cost on outdated equipment was at a high. With this we have been able to replace and manage equipment in a more proactive manner. Timeline management has been a positive impact. The tracking of projects has allowed our IT staff to focus on multiple projects.,HP Service Manager and Orchestrator,Heat Asset Tracker
  3. Microsoft System Center Service Manager Reviews
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Microsoft System Center Service Manager
31 Ratings
Score 7.5 out of 101
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Microsoft System Center Service Manager Reviews

Microsoft System Center Service Manager
31 Ratings
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Score 7.5 out of 101
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Reviews (1-3 of 3)

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Andrey Perepelitsyn profile photo
December 09, 2018

Microsoft System Center Service Manager Review: "Good ITSM"

Andrey Perepelitsyn
Score 6 out of 10
Vetted Review
Verified User
Review Source
Used as the main ticketing system on one of the customers. SCSM helps to drive IT processes like incident and change management according to ITIL. Rich reporting capabilities allows us to create informative reports about things going around IT infrastructure, and analyze the trends. It natively integrates into the Microsoft stack-based environment and does not require huge administrative efforts.
  • Incident management according to SLAs.
  • Change management following internally approved processes.
  • Reporting.
  • Sometimes clients are working slowly and we are not able to find the reason.
  • Hardly customizable.
  • Need to spend some time to learn the administration part.
Works well for companies with huge IT infrastrucure and ITIL processes in place, so entire management is consolidated in a single place and does not require consolidation of data from lots of different information systems.
May not be a good choice for small companies as it a bit expensive and requires the SQL Server to keep data.
Read Andrey Perepelitsyn's full review
No photo available
February 19, 2018

Microsoft System Center Service Manager Review: "SCCM for the win!"

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use System Center to image and manage machines. We use it to manage several different images for all the machines in the company. It is also used to deploy individual software as the need arises. It is also a tool used to deploy patches so we can manage them at a higher level and do more thorough testing before we push out to the entire network and find an issue the hard way. It also has some useful tools that you can use to get other information like using the command line and looking into another host to see their user profile.
  • Imaging - Can hold all of your images and allow them to be deployed from one central place
  • Patching - Able to manage patches from a central database and have reporting on machines out of compliance
  • Reporting - ability to utilize several reports to check compliance and other items you may want to review
  • When imaging on occasion the system does not seem to accept your deployment. It may require you to put the image in the machine collection several times before it shows as available.
  • Patching seems to go well on the admin side but we have been having some issues with them installing on the user side. It seems like the user gets a message and then they get concerned. I have noticed that if you ignore the message the updates will install at some point. It is always a small percentage of users each time we push a patch but not able to tell why this is happening.
  • Deploying software seems to be about a 50/50 success rate. Not sure why and it is almost not worth the headache of using SCCM for this type of deployment. It would be nice if it was working consistently because you could push the software and have it installed on the user's machine without any downtime for the user.
SCCM is suited for medium to larger companies. I don't think it would be worth the time on the back end to build all of the images and deal with the patch management with a small pool of machines. From a larger company standpoint, this is a plus for the system since the image is one build and you always have consistency when it is installed. I am sure the cost is prohibitive for a smaller company also.
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No photo available
February 17, 2018

Microsoft System Center Service Manager Review: "SCSM is the right choice for an IT environment"

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source
SCSM is used mainly for asset management and knowledge management, This allows us to know where and who owns what devices within our company. The knowledge management is mainly used to know how our equipment has been managed throughout the use of. This is mainly an IT organization tool.
  • Asset management. Before we used a spreadsheet for serial numbers, equipment location, etc. With having a spread out IT staff managing all this equipment, it came apparent real quick we were losing equipment, knowledge of replaced equipment, etc. SCSM resolved this with a better organization method.
  • Compliance Management has become an asset with becoming a PCI compliance shop.
  • We just started using the workflow optimizer for team asset tracking. These has helped manage who is working on what issues throughout the companies.
  • Customization of the service manage data warehouse. This is the primary function for storing lists within the data warehouse.
  • The overwhelming functions thrown at you in the beginning. I recommend a course that steps a new user through all the functionality so it doesn't seem impossible task to implement.
if you are looking for an incident management and asset management suite, this software does a good job. The back end management of SCSM does a good job of allowing multiple users to update workflow of an incident. As for a less appropriate, I would say non-IT using it. This is made for true IT management with a medium knowledge of IT to function properly.
Read this authenticated review

Microsoft System Center Service Manager Scorecard Summary

Likelihood to Recommend (31)
7.5

Feature Scorecard Summary

Organize and prioritize service tickets (2)
8.0
Expert directory (1)
7
Service restoration (1)
8
Self-service tools (1)
10
Subscription-based notifications (2)
9.0
ITSM collaboration and documentation (3)
7.3
ITSM reports and dashboards (3)
8.0
Configuration mangement (2)
10.0
Asset management dashboard (3)
9.0
Policy and contract enforcement (2)
9.5
Change requests repository (3)
7.7
Change calendar (3)
9.0
Service-level management (3)
8.3

About Microsoft System Center Service Manager

Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management. 

Categories:  IT Service Management (ITSM)

Microsoft System Center Service Manager Technical Details

Operating Systems: Unspecified
Mobile Application:No