- Imaging - Can hold all of your images and allow them to be deployed from one central place
- Patching - Able to manage patches from a central database and have reporting on machines out of compliance
- Reporting - ability to utilize several reports to check compliance and other items you may want to review
- When imaging on occasion the system does not seem to accept your deployment. It may require you to put the image in the machine collection several times before it shows as available.
- Patching seems to go well on the admin side but we have been having some issues with them installing on the user side. It seems like the user gets a message and then they get concerned. I have noticed that if you ignore the message the updates will install at some point. It is always a small percentage of users each time we push a patch but not able to tell why this is happening.
- Deploying software seems to be about a 50/50 success rate. Not sure why and it is almost not worth the headache of using SCCM for this type of deployment. It would be nice if it was working consistently because you could push the software and have it installed on the user's machine without any downtime for the user.
- Asset management. Before we used a spreadsheet for serial numbers, equipment location, etc. With having a spread out IT staff managing all this equipment, it came apparent real quick we were losing equipment, knowledge of replaced equipment, etc. SCSM resolved this with a better organization method.
- Compliance Management has become an asset with becoming a PCI compliance shop.
- We just started using the workflow optimizer for team asset tracking. These has helped manage who is working on what issues throughout the companies.
- Customization of the service manage data warehouse. This is the primary function for storing lists within the data warehouse.
- The overwhelming functions thrown at you in the beginning. I recommend a course that steps a new user through all the functionality so it doesn't seem impossible task to implement.
Microsoft System Center Service Manager Scorecard Summary
Feature Scorecard Summary
About Microsoft System Center Service Manager
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.
Microsoft System Center Service Manager Technical Details