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Microsoft System Center Service Manager

Microsoft System Center Service Manager

Overview

What is Microsoft System Center Service Manager?

Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.

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Recent Reviews

MSCSM is a solid tool

8 out of 10
January 25, 2019
Incentivized
Microsoft System Center is used to push software and security updates throughout the organization. The tool is used for a number of …
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SCCM for the win!

8 out of 10
February 19, 2018
Incentivized
We use System Center to image and manage machines. We use it to manage several different images for all the machines in the company. It is …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Configuration mangement (6)
    9.8
    98%
  • ITSM collaboration and documentation (6)
    9.7
    97%
  • Asset management dashboard (7)
    8.7
    87%
  • ITSM reports and dashboards (6)
    7.1
    71%
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Pricing

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Microsoft System Center Service Manager

Microsoft System Center Service Manager

N/A
Unavailable

What is Microsoft System Center Service Manager?

Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

7.8
Avg 8.1

ITSM asset management

Managing all IT assets and enforcing policy rules

8.2
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

6.7
Avg 8.4
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Product Details

What is Microsoft System Center Service Manager?

Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.

Microsoft System Center Service Manager Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(47)

Attribute Ratings

Reviews

(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
August 28, 2020

Microsoft System Center Service Manager Review

Mostafa Dakam | TrustRadius Reviewer
Mostafa Dakam
IT Administrator
Libyan Norwegian Fertilizer Company (Oil & Energy, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs.
February 18, 2020

Service Manager, Solid overall!

Verified User
Technician in Information Technology
Higher Education Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I do believe that this is an overall positive tool that can be leveraged to solve internal issues and to also automate some of the more common and repetitive tasks that you might be running into as an organization. It does take some effort to get everything set up but once that is completed and you leverage your templates it does become much easier.
February 13, 2019

Great all inclusive tool, but needs to be babied.

Matthew Smith | TrustRadius Reviewer
Matthew Smith
System Administrator
Questar Assessment Inc. (Education Management, 1001-5000 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you're building and deploying packages and would like to have a central "place," this is the software for you. It should probably be used for a larger enterprise environment as it requires a dedicated team or person to administer it and keep it running on all cylinders -- especially if you want to utilize all the "options."
January 25, 2019

MSCSM is a solid tool

Verified User
Manager in Information Technology
Financial Services Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
SCSM is well suited for environments that 50 systems to thousands of systems. The company does need a technician or engineer who has good familiarity with Microsoft products and is willing to spend time getting the configuration set up properly. SCCM is well suited to service the services management of applications. Many manufacturers have created integrations to save engineering time.
December 10, 2018

Good ITSM

Andrey Perepelitsyn | TrustRadius Reviewer
Andrey Perepelitsyn
Senior SQL Server DBA
Atos IT Solutions and Services A/S (Information Technology and Services, 10,001+ employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Works well for companies with huge IT infrastrucure and ITIL processes in place, so entire management is consolidated in a single place and does not require consolidation of data from lots of different information systems.
May not be a good choice for small companies as it a bit expensive and requires the SQL Server to keep data.
February 19, 2018

SCCM for the win!

Verified User
Contributor in Information Technology
Plastics Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
SCCM is suited for medium to larger companies. I don't think it would be worth the time on the back end to build all of the images and deal with the patch management with a small pool of machines. From a larger company standpoint, this is a plus for the system since the image is one build and you always have consistency when it is installed. I am sure the cost is prohibitive for a smaller company also.
February 17, 2018

SCSM is the right choice for an IT environment

Verified User
Engineer in Information Technology
Retail Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
if you are looking for an incident management and asset management suite, this software does a good job. The back end management of SCSM does a good job of allowing multiple users to update workflow of an incident. As for a less appropriate, I would say non-IT using it. This is made for true IT management with a medium knowledge of IT to function properly.
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