Name: Microsoft System Center Service Manager
Rating: 8.3 (47 reviews)
Author: Microsoft

Overview

What is Microsoft System Center Service Manager?

Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.

Microsoft System Center Service Manager Review

9 out of 10

August 28, 2020

Incentivized

We have more than 400 computers in our company, almost all of them running Windows OS. With Microsoft System Center Service Manager, we …

Service Manager, Solid overall!

7 out of 10

February 18, 2020

Incentivized

We use this tool for tracking IT service requests in our organization. We use this specifically as an internal IT tool that we use between …

Great all inclusive tool, but needs to be babied.

7 out of 10

February 13, 2019

Incentivized

We use Microsoft System Center Service Manager for patching physical machines, as a tool for remoting into end-user machines, getting …

MSCSM is a solid tool

8 out of 10

January 25, 2019

Incentivized

Microsoft System Center is used to push software and security updates throughout the organization. The tool is used for a number of …

Good ITSM

6 out of 10

December 10, 2018

Incentivized

Used as the main ticketing system on one of the customers. SCSM helps to drive IT processes like incident and change management according …

SCCM for the win!

8 out of 10

February 19, 2018

Incentivized

We use System Center to image and manage machines. We use it to manage several different images for all the machines in the company. It is …

SCSM is the right choice for an IT environment

8 out of 10

February 17, 2018

Incentivized

SCSM is used mainly for asset management and knowledge management, This allows us to know where and who owns what devices within our …

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features

Configuration mangement (6)
9.8
98%
ITSM collaboration and documentation (6)
9.7
97%
Asset management dashboard (7)
8.7
87%
ITSM reports and dashboards (6)
7.1
71%

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Pricing

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Microsoft System Center Service Manager

N/A

Unavailable

What is Microsoft System Center Service Manager?

Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle…

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

7.8

Avg 8.1

8
Organize and prioritize service tickets
(4) Ratings
Prioritize tickets to ensure most urgent are tackled first
7
Expert directory
(3) Ratings
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
7
Service restoration
(4) Ratings
Impact assessment and automated fixes for common problems
8.7
Self-service tools
(5) Ratings
Repository of information documenting common issues and known resolutions which can be accessed directly by users
7
Subscription-based notifications
(4) Ratings
Users subscribe to notifications for ticket updates
9.7
ITSM collaboration and documentation
(6) Ratings
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
7.1
ITSM reports and dashboards
(6) Ratings
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

8.2

Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

6.7

Avg 8.4

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Product Details

About
Tech Details

What is Microsoft System Center Service Manager?

Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.