Microsoft System Center Service Manager Review
We have more than 400 computers in our company, almost all of them running Windows OS. With Microsoft System Center Service Manager, we …
Overview
What is Microsoft System Center Service Manager?
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.
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Popular Features
- Configuration mangement (6)9.898%
- ITSM collaboration and documentation (6)9.797%
- Asset management dashboard (7)8.787%
- ITSM reports and dashboards (6)7.171%
Pricing
N/A
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What is Microsoft System Center Service Manager?
Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
What is Microsoft System Center Service Manager?
Microsoft System Center Service Manager is an integrated
platform that is designed for automating and adapting IT Service Management
best practices to an organization’s requirements. The platform includes built-in
processes for incident and problem resolution, change control and asset
lifecycle management.
Microsoft System Center Service Manager Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(47)Attribute Ratings
Reviews
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August 28, 2020
Microsoft System Center Service Manager Review
We have more than 400 computers in our company, almost all of them running Windows OS. With Microsoft System Center Service Manager, we are able to manage them all together. We are able to install/uninstall software to all machines at once, install updates, configurations, and also deploy images to the computers. It is a complete package to maintain infrastructure with lots of features available. The tool indeed saves us a lot of time.
- Simplifies the operations of IT services
- Flexibility in configuration
- Application deployment across Windows machines
- Server and workstation provisioning
- The software requires a lot of memory to run smoothly, otherwise it will be slow.
- It takes some time to learn, and training prices are a bit high.
- The price is a bit high; System Center is not a cheap solution.
37.142857142857146%
3.7
63.33333333333333%
6.3
N/A
N/A
- Simplified our IT support
- Provided extra security for our systems
- Improved business process agility
February 18, 2020
Service Manager, Solid overall!
We use this tool for tracking IT service requests in our organization. We use this specifically as an internal IT tool that we use between technical staff across the company. We also are leveraging this tool to automate some of the more routine items that we run across on a daily basis.
- This tool is used to track support requests among our IT staff.
- We use this tool to automate some more routine tasks.
- It takes a while to configure everything.
- It lacks some more advanced features of other ticketing tools.
71.42857142857143%
7.1
66.66666666666667%
6.7
66.66666666666667%
6.7
- This has saved us money we believe in the long term when it came to the automation pieces of the software package.
- There were some headaches in the beginning when it came to configuring everything that took a bit longer than we preferred.
It has its similarities between the two from a ticketing standpoint but as a primarily Microsoft shop it is nice to have a product that was created to play along with other tools that we are using such as SCCM. We like Jira for the project management tools and Cherwell for their customization but the latter took lots of effort to get that piece working.