Microsoft Teams Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
537 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Do you work for this company? Manage this listing

TrustRadius Top Rated for 2020

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-25 of 127)

Michael Eberhard | TrustRadius Reviewer
April 29, 2020

Teams lives up to its name

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Microsoft Teams works really well when collaboration is needed by people that are separated by any distance. You can hold team chat sessions - including video - and break the participants easily into smaller groups. It is easy to share documents and files. It integrates seamlessly with other Office 365 products.

I have not tried using it with others outside of business so I am not sure how it might do for social users. Nor am I sure how well it would integrate with other office programs, like Open Office or Google Docs.
Read Michael Eberhard's full review
Hilary Hobbs | TrustRadius Reviewer
February 25, 2020

Microsoft Teams for Teams is A++

Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Companies with a large population should seriously consider using Microsoft Teams to communicate, especially if you are already using Microsoft programs like Outlook and their calendar. It all connects together inside of teams. So if you have a meeting on your calendar, Teams will automatically place your status as red (which is 'in a meeting). If you have a very small company and/or don't already utilize Microsoft programs, Teams may not be best suited for your needs.
Read Hilary Hobbs's full review
Gabriela Band | TrustRadius Reviewer
February 12, 2020

Great for big businesses

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Microsoft Teams is useful for big companies. It is possible that from small enterprises the expensive costs outweigh the benefits, but for big corporations, it works great to unify the company on a central hub and standardizes the tools needed for work. Software like SharePoint, OneNote, and Excel, which are vital for the day-to-day, are now spread across all of the organization and all of the team uses them.
Read Gabriela Band's full review
Shanti Sharma | TrustRadius Reviewer
January 29, 2020

The undefined truth

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Microsoft Teams is important because prior to its introduction, the company had only modest success in establishing a collaboration tool beyond email. There is Sharepoint for document collaboration, and there is a real-time communication and meetings from Microsoft which is Skype for Business, and now rolled into Teams. These are some good business social networking tools which are used by almost every organization.
Since it is a part of the Office 365 family, it also integrates with other Office 365 apps such as Word, Excel, presentation and many more. Microsoft is also focusing on security as well. The Data from Teams is encrypted which is avoiding data breaching.
Read Shanti Sharma's full review
Charles R. Coggins III | TrustRadius Reviewer
January 23, 2020

MS Teams a wonderful small business application

Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I really think MS Teams is well suited for any organization. I don't have experience with Slack or any other actual business messaging service though. If you have people you need to speak with frequently then this is a great solution. It works really well for IT Support especially when we have new staff that always require help. They can just send screenshots of what they are seeing in a message to a group of support people (you can create groups and add a bunch of people to the group) and someone can help them out pretty quickly.

The only thing I can think of that would not be a good scenario would be if you are running mostly Linux desktops. Teams did just come out with a Linux version though, but I have not had a chance to use it. Also if you didn't like to use MS Products there are other options out there.
Read Charles R. Coggins III's full review
Zack Uzzle, ITIL, ATD Master Trainer | TrustRadius Reviewer
January 21, 2020

Teams: A robust collaboration suite that helps you get things done!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Microsoft Teams' integration with Outlook (specifically calendar) and the ability to hop into a video meeting quickly and easily is a great time saver. Organizing work through various team pages and ability to attach or sync files makes it super simple to share work and collaborate. While Teams is great for use with teams (hence the name), I don't know that I'd use it independently.
Read Zack Uzzle, ITIL, ATD Master Trainer's full review
Chris Carpenter | TrustRadius Reviewer
January 21, 2020

Microsoft Teams is the robust and integrated collaboration platform I have been waiting for.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Microsoft Teams is particularly well suited for communications - chat, web conference, video conference, and telephony. Teams does a great job of creating some robust ad-hoc contexts for communication (chat + files), and it allows us to communicate across operating companies efficiently and effectively. Teams also is great for integrating (in channel tabs) some of the other Microsoft Office 365 tools like Planner, SharePoint, etc.
Read Chris Carpenter's full review
Quentin Goin | TrustRadius Reviewer
January 21, 2020

Communicate quickly and efficiently.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Teams works great for anyone who has Office 365 with other users in their organization. It is nicely integrated with Outlook to quickly create internal and external meeting requests. You can see all your recent files. You can request to take over another persons screen and control it. Video works great to easily have a virtual meeting to make everyone feel part of the meeting. I like being able to ping someone quickly throughout the day.
It is interesting how I end up using the tool the most of the people I communicate with use. Slack and Teams have been the 2 main tools I've experienced using. For doing demonstrations, online meetings, I've gone between Zoom (my favorite), GoToMeeting and Teams. If I want to have the presentation go as smoothly as possible with people joining easily, sound working, then I use Zoom. If it is only a couple people from a current customer, then I'm fine using Teams.
Read Quentin Goin's full review
Nicolas Poague | TrustRadius Reviewer
January 20, 2020

Solid collaboration tool with room for improvements

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

For departments with multiple projects or team collaborations, it makes communication, planning, and file sharing very simple. It may be less suitable for simple department or company communication, where you may be better going with more of an Intranet implementation. Teams is best suited for constant chatting and sharing related to specific projects or initiatives.
Read Nicolas Poague's full review
Stephanie Majeran | TrustRadius Reviewer
January 17, 2020

Microsoft Teams works well for smaller, globally based teams

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Microsoft Teams has worked great for this small-ish consulting agency, particularly because they have consultants all over the world. It is a great way to keep us all connected without flooding email boxes and gives one spot to house things to be communicated and referred back to. I like that there aren't multiple tools that are needed to chat, video, and make general posts. Larger firms I think may find it a little less ideal, work would need to be done to come up with relevant channels so that people wouldn't be too overwhelmed with irrelevant information. Likely some policies about what is appropriate to post to a public channel and what isn't would be helpful.
Read Stephanie Majeran's full review
Melissa Rances, PMP | TrustRadius Reviewer
January 17, 2020

Microsoft Teams Review

Score 5 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Microsoft Teams is well suited for projects that need a lot of collaboration between stakeholders that are in multiple locations and need to be in constant communication with each other. It is great for file sharing as well. It is less appropriate, though, as a project management tool as it does not possess the dynamic functionality that other project management tools, such as Asana or Jira, have.
Read Melissa Rances, PMP's full review
Cindy Arco | TrustRadius Reviewer
January 17, 2020

Helps Make a Winning Team

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

  • Microsoft Teams can work well for small-medium size teams that collaborate closely on specific initiatives and projects. Even if team members are geographically dispersed, they can manage everything smoothly and efficiently within the Microsoft Teams digital space.
  • Microsoft Teams is likely not a good fit for a large team that reports to the same supervisor or manager but doesn't work specifically on projects together.
Read Cindy Arco's full review
Matt Varney | TrustRadius Reviewer
January 17, 2020

Microsoft Teams - A lot to it!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

To accurately answer this, there may need to be some distinction around the functionalities Teams can provide. So for online meetings, chatting, and even webinars and online events, Teams is a great option. Licensing variations may be a bit confusing, but an organization could easily use Teams to hold meetings and other online events for groups internally and externally. That meeting content can be recorded, transcribed, and even translated on the fly for various audiences as well. If the people in your group (or organization) are naturally open and collaborative, then this technology can easily support and extend those actions while still providing the necessary security and compliance needs around any content or documents. If your people aren't as open or collaborative, then Teams will not fix that issue. No technology will. If your people or organization are not open and collaborative out of a desire or a perceived need, then Teams may be able to put some of those concerns to ease if properly implemented and trained. The security and compliance controls are quite strong and are worth a look.
Read Matt Varney's full review
Taylor Martz | TrustRadius Reviewer
January 17, 2020

Teams at a glance

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you are already operating within the Microsoft Office 365 platform, then Teams easily integrates into the O365 environment across the organization. You are able to incorporate OneDrive and SharePoint files and links within the chats and "Teams" feature, which helps keep work moving. I don't know if it's best for places where you'd need a paper trail or need a written word for legal issues (as these aren't as easily accessed). I also feel there are some enhancements and improvements that need to be made before I would willingly want to share this format with others.
Read Taylor Martz's full review
Heather Robinette, MBA | TrustRadius Reviewer
January 16, 2020

Collaboration and Communication Tool for All Teams

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Microsoft Teams is well suited for almost every scenario I can think of. Whether it is a large or small team or a non-profit/for-profit business or even a college, I think it can be a very valuable tool for everyone because of the way it promotes collaboration and gets you away from email. It is a lot easier to track conversations.
Read Heather Robinette, MBA's full review
Muhammad Mulla | TrustRadius Reviewer
January 16, 2020

Teams, the natural progression from Skype for Business

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Microsoft Teams is well suited in a collaborative environment. Especially if you have remote team members, it is probably less well suited if the only people you need to communicate with for your role are located in your immediate vicinity.
Read Muhammad Mulla's full review
Bidyut Jyoti Saha | TrustRadius Reviewer
April 21, 2020

Best Communication Platform with Enriched and Outstanding Features

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Microsoft Teams is well suited in several scenarios - scheduling meetings, hosting live sessions and video conferencing.
On getting familiar with Teams and using it everyday, I am not having a single complaint, a true successor of Skype For Business. Everything has been incorporated in the product to enhance your communication with business colleagues and clients.

Read Bidyut Jyoti Saha's full review
Jonathon Elslager | TrustRadius Reviewer
March 19, 2020

Teams Great Tool and Group Collaboration

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Microsoft teams is well suited for companies that have large teams or multiple departments that need to communicate effectively. Teams of people can keep track of every detail that was discussed or add topics to the Wiki. Teams is overkill for smaller groups and teams.
Read Jonathon Elslager's full review
Anonymous | TrustRadius Reviewer
February 26, 2020

The Right Fit for a Microsoft Heavy Workplace

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

For intra-company communication, Microsoft Teams is perfectly suited. Informal, quick, and fun, it's perfect from co-worker to co-worker.

Externally, Microsoft Teams is probably less appropriate. With client or customer contact, it's probably the best way to go.

Another factor to consider within the company is the importance level of the message and to what degree communications should be easily preserved, printed, or forwarded and copied to other individuals.
Read this authenticated review
Anonymous | TrustRadius Reviewer
January 17, 2020

Microsoft Teams needs a serious UI/UX overhaul, and for now there are better options out there

Score 5 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Microsoft Teams is well suited for organizations where everyone is on board with it, and therefore all teams are using it. When you have some departments using Teams and others not using it, this leads to confusion as to where documents are stored, and access issues if someone needs to see a document but is not part of the appropriate Team. I also think there are more intuitive cloud-based file sharing systems out there. Microsoft Teams needs to work on its user interface to make it quicker and easier to organize and edit document sets.
Read this authenticated review
Anonymous | TrustRadius Reviewer
March 23, 2020

Great product for quick and easy communication, with a few minor issues.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Teams is great for organizations who value quick and easy communications between teammates who are not physically close to one another. It is also well suited for video and or audio meetings where one or more individuals are working remotely. Teams is less appropriate for organization that do not use Microsoft Outlook for email, because integration between these two tools is a advantageous.
Read this authenticated review
Anonymous | TrustRadius Reviewer
March 02, 2020

Great alternative to Slack that you should seriously consider.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I think most mid and large sized organizations would benefit from Microsoft Teams. If you are not already using Slack then I think you should definitely at least check it out. I believe its part of the package with Office 365 business so you probably can implement it really quickly if needed.

However considering that it's a team-based software, its usage is pretty limited if you don't have large, multiple teams.
Read this authenticated review

Feature Scorecard Summary

Task Management (31)
7.5
Gantt Charts (12)
6.0
Scheduling (26)
7.4
Workflow Automation (15)
7.0
Mobile Access (37)
8.6
Search (34)
7.7
Visual planning tools (21)
6.5
Chat (43)
9.0
Notifications (42)
8.2
Discussions (40)
8.6
Surveys (15)
7.6
Internal knowledgebase (16)
7.3
Integrates with GoToMeeting (6)
7.0
Integrates with Gmail and Google Hangouts (6)
6.8
Integrates with Outlook (37)
8.9
Versioning (25)
8.2
Video files (29)
8.3
Audio files (29)
8.4
Document collaboration (38)
8.3
Access control (31)
7.8
Advanced security features (23)
7.7
Integrates with Google Drive (8)
8.2
Device sync (23)
8.7

About Microsoft Teams

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

Microsoft Teams features three tiers of pricing. The first is a subscription-less, free option that offers the same features as the other two tiers but does not offer administration tools like analytics and access to on-premise servers, or support features like 24/7 phone and web support. The second and third tiers are based on the size of your business and its conferencing needs. Its “Office 365 Business Premium” option starts at $12.50 a month per user, with a required annual commitment, and its “Office 365 E3” option for enterprises starts at $20 a month per user, also with a required annual commitment.

Key Features
Meetings: Meet with teams of 10 or 10,000. Host audio, video, and web conferences with anyone inside or outside your organization or go big with live events.

Calling: Its Phone System feature enables PBX capabilities including call control in Office 365 and replaces on-premises PBX. Its calling features are customizable to fit your organization’s unique needs.


Microsoft Teams Technical Details

Operating Systems: Unspecified
Mobile Application:No