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Microsoft Teams

Microsoft Teams

Overview

What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

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Recent Reviews

Best Communication Tool!

9 out of 10
July 08, 2024
I use Teams to interact with my team members daily. Teams is majorly used in our organization to conduct meetings for townhalls, meeting …
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Could do better

4 out of 10
November 29, 2023
Incentivized
Microsoft Teams has become the main communication channel in our team.<br>It offers many advantages to the old and sometimes bulky classic …
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I'm on Team Teams!

10 out of 10
September 01, 2023
Incentivized
Teams allows our expansive team to coordinate through chats and calls, in various chat groups and channels, meaning we have a lot more …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (191)
    8.9
    89%
  • Discussions (178)
    8.4
    84%
  • Notifications (190)
    8.0
    80%
  • Mobile Access (175)
    7.8
    78%

Reviewer Pros & Cons

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Video Reviews

4 videos

User Review: BIM Manager Well-Versed in Collaborative Systems Finds Microsoft Teams Works Well
02:39
Microsoft Teams Resolves Communication Problem for Global Tech Company. A User Review
02:35
User Review: Digital Strategy Manager Finds MS Teams is Good at Communication BUT Could Improve
03:59
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Pricing

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Free

$0.00

Cloud
per user/per month

Microsoft 365 Business Basic

$5.00

Cloud
per user/per month

Microsoft 365 Business Standard

$12.50

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.microsoft.com/en…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $5 per month
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7
Avg 7.9

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

7.6
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7.3
Avg 8.1
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Product Details

What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

Microsoft Teams features three tiers of pricing. The first is a subscription-less, free option that offers the same features as the other two tiers but does not offer administration tools like analytics and access to on-premise servers, or support features like 24/7 phone and web support. The second and third tiers are based on the size of your business and its conferencing needs. Its “Office 365 Business Premium” option starts at $12.50 a month per user, with a required annual commitment, and its “Office 365 E3” option for enterprises starts at $20 a month per user, also with a required annual commitment.

Key Features
Meetings: Meet with teams of 10 or 10,000. Host audio, video, and web conferences with anyone inside or outside your organization or go big with live events.

Calling: Its Phone System feature enables PBX capabilities including call control in Office 365 and replaces on-premises PBX. Its calling features are customizable to fit your organization’s unique needs.


Microsoft Teams Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

Microsoft Teams starts at $5.

Showbie, Atlas, by ClearPeople, and Jetbrains Space are common alternatives for Microsoft Teams.

Reviewers rate Chat highest, with a score of 8.9.

The most common users of Microsoft Teams are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(6238)

Attribute Ratings

Reviews

(1-25 of 269)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
  • Integration of Teams meeting via Outlook/Outlook Calendar.
  • Integration of chat bots, company website, One Drive and other essential apps.
  • Chats, calls, meeting...etc are the strong suites of Teams
  • Sharing a file be it online link of sharepoint or a on device file, it does it without any hickups.
  • It works well when it does, but if it starts to stutter it gets worse.
  • Improve the integration of Teams meetings via Outlook, Outlook keeps disabling the teams meeting addin due to heavy work load, keep the app minimal to avoid heavy usage errors.
  • We moved to the new teams but that is also slow, smoothness has increased but keeps getting slow over time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Facilitates intra- and inter-team communication.
  • Provides an easy-to-use feature for documenting meetings and proceedings
  • Provides an excellent chat feature for off-line and sidebar communication
  • Enables users to share their screens easily with other participants
  • Provides a format for document storage, meeting minutes, etc.
  • Hierarchy of files are a bit confusing to users.
  • Adding participants outside of an organization can be challenging.
  • Requires very stable Internet connection.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • Teams works very well with the rest of the Microsoft suite
  • Real time collaboration and document editing
  • Less expensive than Zoom
  • The overall meeting experience is not good
  • Limited channels
  • Tough to keep up with naming conventions
  • No picture enhancement
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Virtual meetings - ease of set up and execution
  • File sharing! We build channels for projects, and being able to invite only project members is huge!
  • Peer-to-peer communications - being able to "ping" one of my colleagues, either text, video or call-only, on-demand, is what runs our business.
  • Collaborating with external project members; the process and functionality is still not obvious, nor is it optimal - I would call it "kludgy"
  • Creating different Channels for projects is still a bit wonky, that area of fleshing out freedom to create new channels in a more open directory metaphor seems lost - everything tends to be too tied to your initial folder permissions which is stifling
  • Scheduling meetings from within Teams - all too often I schedule meetings that include outside collaborators/stakeholders, and they simply never get the invites. I have to copy the meeting info, create a calendar event in Outlook, add in the meeting info, and add the external stakeholders from there. It would seem an easy fix to better integrate Outlook calendar and Teams calendar.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • It has a presentation mode, video recording, and the recordings, as well as the transcripts, are stored in the cloud.
  • Microsoft Teams is simple to set up and manage. Excellent quality for video and phone calls.
  • I also like how it connects to Outlook so you can view your calendar there.
  • Switching between presentations and screens is a bit difficult.
  • It slows down the laptop. When I turn on my laptop, it takes a long time for Microsoft Teams to load and I don't have to click on it to access it.
  • There should be an easier way to send recordings outside of your organization other than downloading from Stream.
November 29, 2023

Could do better

Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • removes the pain from scrolling through endless long mail threads with mail signatures taking up most of the screen space
  • quick way to reach out to colleagues via message or voice call
  • integration with landline phone
  • share documents with certain colleagues or external partners
  • sometimes choses the wrong microphone (internal instead of headset) resulting in bad audibility
  • new version 2 lacks some features from old version
  • often it doesn't ring in the mobile app
Panos Efthymiadis | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
  • On a desktop or laptop computer I think it does work quite well but, in my experience, on mobiles it's a different story
  • On my two mobile devices it just doesn't work. But the company is committed to the use of Microsoft Teams at the moment.
  • Due to employee complaints we may move to another app.
  • Hardware that was installed to support Microsoft Teams meetings in our meeting rooms do not work at all. I think it's horrendous.
  • In my opinion, if people out there willing to spend money on it, I would be very careful and I would propose a proper assessment to be done prior to making an agreement.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Screen sharing
  • Sharing screen control
  • Conference Call
  • Collaboration on files
  • Integration with Microsoft Office softwares
  • Can create groups to collaborate and communicate
  • Real time file editing between multiple members
  • Client for Linux based OS can be improved
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Screen-sharing capability
  • Team chat
  • Force-call attendees who are late to the call
  • The polls functionality is hard to find
  • Presenting a document and seeing people's faces is not easy
  • Muting a participant requires multiple clicks
September 01, 2023

I'm on Team Teams!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Organisation
  • Co-ordination
  • Communication
  • Sometimes employees complain that online status sticks on offline when they are not and obviously this can cause big problems when employees are remote and it looks as though they aren't working when they are
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • we use channel-wise teams like production channel, quality channel, UAT channel
  • We use video conference for team awards and celebrations
  • we schedule the calendar for the whole month for planning the activites
  • In mobile it is lagging they have to improve in mobile function working area
  • When we are using it for town hall meetings it will be hang because of huge audience
  • Delay in Notification need to improve
Score 8 out of 10
Vetted Review
Verified User
  • Team work simplification
  • Integrated with other Microsoft products
  • Instant Chats
  • Video Calls can be better
  • Confusing File Structure
  • Improve Search. There's no possibility to go to the original message, it just shows you all found messages in one window
Score 7 out of 10
Vetted Review
Verified User
  • It's "free" for almost every company that has MS products.
  • User Interface
  • Bandwidth needs
  • General Collab features availability (comparing with other platforms)
Score 9 out of 10
Vetted Review
Verified User
  • Setting up meetings and record them
  • Integrates natively with Outlook and one drive/Sharepoint
  • Create teams channels for specific tasks/projects and the conversation will be backed up along with files.
  • When you download files, the application can lag and even crash, this portion needs to be improved.
  • One to one calls cant be recorder unless you set up a meeting.
  • slowness when opening a file in the app, like a excell sheet.
  • Add meeting reminders when the meeting is about to start similar to Outlook.
June 30, 2023

Teams reviewed

Score 8 out of 10
Vetted Review
Verified User
  • Presence
  • Messaging
  • Usability across platforms
  • Screen sharing ease of use
  • Conference call delegates
Score 8 out of 10
Vetted Review
Verified User
  • Audio calls both internally and publicly (PSTN)
  • Group meetings with audio/video/screen-sharing
  • Chatting with contacts
  • Providing present status of team members so that you know if colleagues are available or busy
  • Providing call health settings to identify the round trip time and percentage of received packet loss
  • Multi-organization account access is poor because it requires logging out in order to switch accounts
  • Lacking presence status and file access to account that one is no longer logged in to
  • Add ability to import a customized avatar
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Provide a means for chatting with other members of our team
  • Schedule teams meetings without need for a 3rd party app
  • Create teams groups to disseminate information
  • Teams meetings frequently drop calls and needs to be re-dialed.
  • Searching for words in Teams is not the best.
Score 10 out of 10
Vetted Review
Verified User
  • Colleague Search
  • Instant Messaging
  • Voice Calls
  • Video Calls
  • Access publicly available information
  • I'd like the option to keep myself "available" even when I'm away from my laptop so everyone knows they can reach out to me. It doesn't have to show me as "away" every time I start using my browser or step away from my laptop.
  • A full screen presentation mode
  • The option to see thumbnails of all participants, regardless of the number
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Great user experience
  • Chat functionality embedded within each meeting
  • Well sync'd with Outlook
  • Can crash every now and then
  • Camera freezes - need to fix this defect which seems quite regular
  • Mobile app video call experience is lacking
Score 9 out of 10
Vetted Review
Verified User
  • Microsoft Teams Meetings are easy to set up
  • Collaborating on specific projects
  • keeping track on where we are on projects
  • I would like to have an IT version where I could actually use Microsoft Teams to remotely assist end users with IT Issues.
  • I would like to have subgroups within a larger group with out having to create another group
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • One meeting place for teamworking
  • Instant messaging between members of a team
  • Intégration with OneNote
  • Intégration with ToDo
  • Conflict with the choice of input when using headphones with an integrated microphone and an independent microphone, a problem that does not exist on zoom.
  • Changing from one access to another for people with multiple accesses to Microsoft Office 365
  • Access to the Teams universe for people outside the company who must have the same levels of access (subcontractor, volunteers in the case of non-profit organizations).
Score 10 out of 10
Vetted Review
Verified User
  • Connect people immediately
  • Has both video & audio functionality
  • Intertwined with Outlook
  • Restarts are almost expected
  • Not too glitchy
  • Honestly excellent product overall
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