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Microsoft Teams

Microsoft Teams

Overview

What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

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Recent Reviews

Could do better

4 out of 10
November 29, 2023
Incentivized
Microsoft Teams has become the main communication channel in our team.<br>It offers many advantages to the old and sometimes bulky classic …
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I'm on Team Teams!

10 out of 10
September 01, 2023
Incentivized
Teams allows our expansive team to coordinate through chats and calls, in various chat groups and channels, meaning we have a lot more …
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Microsoft Teams Review

7 out of 10
July 25, 2023
In our company, Microsoft Teams is used when an alternative is not available, being an external made choice for a webinar or meeting, or …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (190)
    8.8
    88%
  • Discussions (177)
    8.5
    85%
  • Notifications (189)
    8.0
    80%
  • Mobile Access (174)
    8.0
    80%

Reviewer Pros & Cons

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Video Reviews

4 videos

User Review: BIM Manager Well-Versed in Collaborative Systems Finds Microsoft Teams Works Well
02:39
Microsoft Teams Resolves Communication Problem for Global Tech Company. A User Review
02:35
User Review: Digital Strategy Manager Finds MS Teams is Good at Communication BUT Could Improve
03:59
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Pricing

View all pricing

Free

$0.00

Cloud
per user/per month

Microsoft 365 Business Basic

$5.00

Cloud
per user/per month

Microsoft 365 Business Standard

$12.50

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.microsoft.com/en…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $5 per month
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.2
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

7.7
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7.4
Avg 8.1
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Product Details

What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

Microsoft Teams features three tiers of pricing. The first is a subscription-less, free option that offers the same features as the other two tiers but does not offer administration tools like analytics and access to on-premise servers, or support features like 24/7 phone and web support. The second and third tiers are based on the size of your business and its conferencing needs. Its “Office 365 Business Premium” option starts at $12.50 a month per user, with a required annual commitment, and its “Office 365 E3” option for enterprises starts at $20 a month per user, also with a required annual commitment.

Key Features
Meetings: Meet with teams of 10 or 10,000. Host audio, video, and web conferences with anyone inside or outside your organization or go big with live events.

Calling: Its Phone System feature enables PBX capabilities including call control in Office 365 and replaces on-premises PBX. Its calling features are customizable to fit your organization’s unique needs.


Microsoft Teams Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

Microsoft Teams starts at $5.

Showbie, Atlas, by ClearPeople, and Space are common alternatives for Microsoft Teams.

Reviewers rate Chat and Integrates with Outlook highest, with a score of 8.8.

The most common users of Microsoft Teams are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(6056)

Attribute Ratings

Reviews

(1-25 of 113)
Companies can't remove reviews or game the system. Here's why
Asik Jaman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Microsoft Teams has been quite beneficial, and my entire business greatly appreciates it. It has improved work a lot simpler, efficient, and efficient, with features such as meeting booking, file transfer, networking, and collaboration. It also helps a great deal that it works nicely with Microsoft Outlook, Microsoft Access, and all other Microsoft software in the company.
Score 9 out of 10
Vetted Review
Verified User
Every feature is the better than all other similar applications in market. It very easy to adapt and beginners friendly. Best audio and video call quality. Integration with Outlook is an amazing feature which syncs between all the meetings.
April 20, 2022

loyd's review

Loyd Prince Ntuka | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Microsoft Teams gives highlights in abundance, incorporating a tight network with other Microsoft applications. It's a decent group informing and video calling application assuming your association is a Microsoft shop.
Score 9 out of 10
Vetted Review
Verified User
Microsoft Teams has been very helpful and is definitely something that my whole organization appreciates. From scheduling meetings, file sharing, communication, collaboration, and a lot more, it has made work a lot easier, efficient, and productive. It also helps a lot that it integrates well with Microsoft Outlook, Microsoft SharePoint, and all other Microsoft apps being used in the organization.
March 09, 2022

Future of messaging

Raihaan Matloob | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We faced some bad audio and video quality in the past, it was difficult to prove to Microsoft that the issue is on their side and not on ours. At then the issue was indeed on Microsoft's side and they fixed it.
Score 10 out of 10
Vetted Review
Verified User
Microsoft Teams is a great software for communication and collaboration. This has many features to make work effective in an organization. This platform really helped us keep things organized and get in touch with co-workers in a quick and timely manner. I would recommend Microsoft Teams to anyone in the future.
RAJESH VENGILOT | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The overall support provided by Microsoft for Microsoft Teams has been quite good but there is still some room for improvements. Microsoft needs to proactively work on fixing the open bugs in order to provide a seamless experience to the users. But over the service and experience provided by the Microsoft team have been quite satisfactory.
Score 10 out of 10
Vetted Review
Verified User
Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
Score 10 out of 10
Vetted Review
Verified User
I can't speak for end-user support from Microsoft, but my help desk has been able to address issues quickly and I believe the support level we have from Microsoft is very good. If things get really wonky, there is usually an update that requires a restart. In the last 18 months I've had only a few incidents and in the worst case I couldn't connect to a meeting and a simple restart of the app or a restart of the laptop addressed it immediately.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Helpful prompt and positive response from the team. Super helpful prompt reply. Smart and knowledgeable customer service representative with state of art facilities. Super pumped up at the front desk and ask for great responses. Very satisfied with the same response received and proud to work on it again and again.
Score 9 out of 10
Vetted Review
Verified User
The support is always great but takes time. Also, when they're a problem with the tools, you will have to go to Twitter or somewhere else to get information. Also, it's not like you need tons of support; the tools don't have many functions. The ones that the tools have are pretty simple.
Score 10 out of 10
Vetted Review
Verified User
Microsoft Teams has been instrumental in working remotely and the ability to keep up with tasks and communicating with work colleagues on an off-site basis. Microsoft Teams is the go-to for virtual meetings and interaction with work products through the Microsoft Teams portal.
Score 9 out of 10
Vetted Review
Verified User
It does get new features from time to time, but mainly because they have been incredibly responsive during the pandemic. I can still remember that I used the software at [university] before the pandemic struck and we didn't notice many obstructions when we suddenly had to do everything through Microsoft Teams.
Rishav Raj | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams.
I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I honestly have not used the support function for Teams much at all. The one issue I've had is when our organization implemented Duo two-factor authentication. When I tried to load Microsoft Teams, it would repeatedly send me Duo push notifications and never actually log me in. So I was forced to use the Teams web app instead of the desktop application. Our IT support team helped me with this issue but it required completely resetting my Teams account, and then the issue came back after a while. So I was not satisfied with the result. I don't know if the issue has more to do with Duo, or Teams, or our IT department's attempt at integrating the two through Active Directory, but either way it left a bad taste in my mouth.
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