MightyCall

Usage options and implementation coverage. The latest function the company implemented is fantastic. It’s now possible to have a local number and list it with any name. Moreover, I’m even able to make calls through the Mobile App.

My company is satisfied with many functions: message options, forwarding, and the possibility to search for callers who hang up.

• I like the text option, so it’s easy to see the transcription of the call.
• The interface is very user-friendly.
• There is a manageable number to get in contact with our team members rapidly.

• Volume growth
• New customers
• Customers' positive feedback

We use algorithms for distributing incoming and outgoing calls. Previously, a lot of time was wasted on manual processing of orders, now the system makes a call, it opens the client card for this order in front of the operator, while the employee does not even touch the handset, he works in headphones, the workplace is fully automated.In addition, we use automatic order placement and fulfillment systems without the participation of an operator, which makes it possible to rationally use the operator's resource when processing those orders for which it is really necessary.

• Voice to Text
• Call Recordings
• Performance Reports
• Auto-receptionist
• Multi-level
• Softphones Support
• Live Support

• We have increased the efficiency of processing our customers' orders by 16 times, i.e. the load that one employee of an online store can handle has increased by 16 times
• In addition, if earlier the average number of incoming and outgoing calls per operator was about 120 per 10-hour shift, now, thanks to the implementation of MightyCall Enterprise, one operator can handle 450 incoming and outgoing calls.
• the share of missed calls decreased by more than a hundred times - from 35% at the initial stage of automation to 0.18-0.35%