TrustRadius Insights
MightyCall has proven to be an effective solution for businesses in various industries, offering a range of features and benefits. Users …
Starting at $15 per month per user
View PricingOverview
What is MightyCall?
MightyCall's Call Center solution offers a suite of call center management features managed and configured through a simplified interface.Some of these features include:Auto dialersReal-time feedback tools for on-the-spot coaching and quality monitoring.Supervisor Workspace for streamlined management of call center operations.Detailed…
Recent Reviews
Pricing
Core
$15
Cloud
per month per user
Pro
$23
Cloud
per month per user
Power
$30
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.mightycall.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $15 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is MightyCall?
MightyCall's Call Center solution offers a suite of call center management features managed and configured through a simplified interface.
Some of these features include:
- Auto dialers
Real-time feedback tools for on-the-spot coaching and quality monitoring.
Supervisor Workspace for streamlined management of call center operations.
Detailed Agent Reports to facilitate performance analysis and improvement.
Call Handling Features such as Call Transfers, Tracking, and Notes.
Multi-level IVR systems, supporting efficient call routing.
Besides these, MightyCall also offers Queue Callback, Automatic Call Distribution (ACD), Business Hours settings, and Voicemail Transcripts. And their dedicated customer support team is available to assist with any queries, concerns, or troubleshooting needs.
MightyCall Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
Omnichannel support Features
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
MightyCall Screenshots
MightyCall Integrations
MightyCall Competitors
MightyCall Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | US, CA |
| Supported Languages | English |
MightyCall Customer Size Distribution
| Consumers | 70% |
|---|---|
| Small Businesses (1-50 employees) | 30% |
| Mid-Size Companies (51-500 employees) | 0% |
| Enterprises (more than 500 employees) | 0% |
Comparisons
Compare with
Reviews and Ratings
(6)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
MightyCall has proven to be an effective solution for businesses in various industries, offering a range of features and benefits. Users have praised the ability to reduce monthly phone costs and simplify telecom wiring, providing a cost-effective alternative to traditional phone systems. With MightyCall, users can add as many extensions as needed, ensuring that calls are correctly assigned to the right team member and preventing the loss of important client calls. The call logging and call recording features have also been highly valued, allowing for greater monitoring of call history and ensuring privacy for users' work.
Additionally, MightyCall offers a low-cost VoIP solution that provides reliable call software for reaching potential clients. The ability to reach different departments through a phone menu has been appreciated by customers, improving communication efficiency and helping businesses meet their daily targets and quotas. MightyCall's flexibility is also a key advantage, allowing for use by employees in different locations and enabling remote work without the need for VPN or internet connectivity.
Furthermore, MightyCall offers toll-free numbers for websites and cost-effective international calls, making it a suitable option for businesses with global reach. Users have also found the platform helpful in managing call flow, with features like call routing to different employees and easy tracking of calls and messages. The system's customer support has been commended for its accessibility and quick response times in resolving any issues that may arise.
Overall, MightyCall meets the needs of small businesses by providing great features at an affordable price point. It enables effective communication through text messages, offers a low-cost business phone line solution, and ensures that calls are directed to the right people quickly. With its reliable performance, user-friendly interface, and responsive customer service, MightyCall proves to be a valuable tool in improving communication efficiency and supporting business growth.
Users commonly recommend MightyCall for several reasons. Firstly, many users suggest giving it a try due to its free trial period. Secondly, users often recommend using MightyCall as an alternative to traditional business phone service. Finally, MightyCall is frequently recommended for small businesses, especially those with small IT departments managing multiple phone lines or conducting call campaigns. These recommendations highlight the affordability and robustness of MightyCall's phone system, as well as its good call quality, features, and support. It is also important to have a clear idea of what you want from your phone system before using MightyCall. Overall, these recommendations demonstrate the value that MightyCall can bring to small businesses in need of an IP phone service.
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Usage options and implementation coverage. The latest function the company implemented is fantastic. It’s now possible to have a local number and list it with any name. Moreover, I’m even able to make calls through the Mobile App.
My company is satisfied with many functions: message options, forwarding, and the possibility to search for callers who hang up.
- Mobile App
- Caller ID
- Call forwarding
- There are no cons I can suggest, the company is improving and constantly launching new options.
- I like the text option, so it’s easy to see the transcription of the call.
- The interface is very user-friendly.
- There is a manageable number to get in contact with our team members rapidly.
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
- Volume growth
- New customers
- Customers' positive feedback
I don’t use any other programs.
April 26, 2022
Order processing efficiency increased 16 times
Score 9 out of 10
Vetted Review
Verified User
We use algorithms for distributing incoming and outgoing calls. Previously, a lot of time was wasted on manual processing of orders, now the system makes a call, it opens the client card for this order in front of the operator, while the employee does not even touch the handset, he works in headphones, the workplace is fully automated.In addition, we use automatic order placement and fulfillment systems without the participation of an operator, which makes it possible to rationally use the operator's resource when processing those orders for which it is really necessary.
- Easy to set up and use
- All settings are possible online
- No equipment needed
- Low price with good functionality
- MightyCall system does not support TCP
- MightyCall need to add the capacity to use Zoiper softphone
- some organization users who uses android keeps having mobile app crash
- Voice to Text
- Call Recordings
- Performance Reports
- Auto-receptionist
- Multi-level
- Softphones Support
- Live Support
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
- We have increased the efficiency of processing our customers' orders by 16 times, i.e. the load that one employee of an online store can handle has increased by 16 times
- In addition, if earlier the average number of incoming and outgoing calls per operator was about 120 per 10-hour shift, now, thanks to the implementation of MightyCall Enterprise, one operator can handle 450 incoming and outgoing calls.
- the share of missed calls decreased by more than a hundred times - from 35% at the initial stage of automation to 0.18-0.35%
The first contact center solution they tried to implement was based on the Asterisk system.This lasted for the first two or three months, the implementation was actually done “on the knee”. Through the same channel that we use now, the percentage of missed calls was about 35%, and this is one of the parameters that we had to improve - But the main thing that we had to do was to increase the efficiency of order processing, which was too low at first" .Solution selectionIn the process of choosing a solution for the contact center, I considered Cisco and Nortel hardware and software solutions, as well as MightyCall Enterprise software solutions.“The MightyCall Enterprise solution is designed to create pre-configured contact center packages for different applications and industries. Other important advantages of this solution for us were the flexibility to customize according to our customer requirements and the price/functionality ratio. Thus, we chose MightyCall Enterprise for our purposes.