MindTickle Enablement Success.
Use Cases and Deployment Scope
MindTickle is our tool for creating internal enablement content that helps to onboard new hires on different content and processes that support our clients. MindTickle allows us to track how well someone is onboarding and keep our internal users on track with training material related to new releases to our system and processes for client support. We previously had an issue tracking and reporting who was completing different training modules, and MindTickle has allowed us to resolve that. Additionally, we had been dealing with the issue of which system to use to support multiple orgs within our company, and MindTickle enabled us to train all of our client-facing teams.
Pros
- MindTickle provides easy reporting that lets us hold teams accountable for completing training. This also enables us to see which training materials have been successful and which haven't, so we can reassess them.
- Mindtickle allows our enablement teams to load different types of materials ( videos, click-through modules, PDFs) and is flexible for creative needs.
Cons
- We would like to see the licensing done differently. We would like to expand Mindtickle's use, but the way licensing is set up can make it hard to do so.
Return on Investment
- MindTickle has boosted our client-facing teams' engagement with enablement material, creating a better-versed group to support our clients.
Usability
Alternatives Considered
Seismic Knowledge, Salesforce CRM Analytics and Atlassian Confluence
Other Software Used
Totango, productboard, Atlassian Confluence
