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MindTouch

MindTouch

Overview

What is MindTouch?

MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.

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Learn from top reviewers

MindTouch - Moving from KBs and PDFs to easy to use and customer friendly

Rating: 10 out of 10
December 4, 2017
IncentivizedVetted ReviewVerified User
We are using MindTouch as a central repository for support knowledge, product documentation, processes & procedures. We started within the support department and quickly expan...
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Seth Faber
Paraprofessional - Customer Service
Global Services eServices Manager
Hitachi Data Systems
MindTouch2 years of experience

Good for a one-person documentation/knowledge base shop

Rating: 7 out of 10
October 20, 2017
IncentivizedVetted ReviewVerified User
We use MindTouch for our help website and context-sensitive help in our product user interface.
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Nina Wishbow
Professional - Customer Service
Principal Technical Writer
Skyport Systems
MindTouch1 year of experience

Success with MindTouch?

Rating: 8 out of 10
October 17, 2017
IncentivizedVetted ReviewVerified User
Our training team set up MindTouch to house all our training videos and articles. The site is used by our customers as well as our internal departments such as support and sal...
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Kristen Kiley
Employee - Other
Instructional Designer
Kareo
MindTouch1 year of experience

Easy & fast content authoring platform

Rating: 8 out of 10
October 10, 2017
IncentivizedVetted ReviewVerified User
At Gainsight, our documentation team members are the primary authors in MindTouch, but the published docs are utilized by other internal teams as well as our customers. We use...
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Lila Krutel Meyer
Manager - Product Management
Sr. Education Manager
Gainsight

Customer Success is providing the right content, every time, anywhere!

Rating: 10 out of 10
October 10, 2017
IncentivizedVetted ReviewVerified User
MindTouch is being used by DealerTeam to the fullest measure. Internally - Structured content allows for new hires to read self-help articles and learn about tribal knowledge...
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Travis Sousa
Executive - Finance and Accounting
Director of Support, CFO
DealerTeam.com
MindTouch2 years of experience
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Pricing

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MindTouch

MindTouch

N/A
Unavailable

What is MindTouch?

MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://mindtouch.com/info

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is MindTouch?

MindTouch is a leader in customer self-service software. According to the vendor, MindTouch brings the customer record (CRM) and customers’ self-service behavior together to better understand their experience with the brand. Additionally the vendor says companies like Accenture, ADP, McKinsey, Sprinklr, Whirlpool, and Zuora rely on MindTouch for effective self-service and because it helps them create actionable customer insights. MindTouch has been named one of 2017’s “Hot 100” best privately held software companies by JMP Securities. MindTouch aims to make an organization’s customers smarter, happier, and more successful.

MindTouch Features

  • Supported: Customer self-service
  • Supported: Agent enablement
  • Supported: Field service
  • Supported: Contextual help
  • Supported: Documentation authoring and publishing
  • Supported: CRM integration
  • Supported: Help desk integration
  • Supported: Ticket deflection
  • Supported: Analytics and reporting
  • Supported: User behavior insights
  • Supported: Versioning
  • Supported: KCS methodology
  • Supported: Structured atomic content
  • Supported: Customizable Interface
  • Supported: Mobile responsive layout
  • Supported: BI Integration
  • Supported: 20 supported languages

MindTouch Screenshots

Screenshot of Content from MindTouch site visualized with Wave Analytics.Screenshot of Example MindTouch implementation from customer Whirlpool.Screenshot of Example MindTouch implementation from customer Conga.Screenshot of Example MindTouch implementation from customer Cisco Meraki.Screenshot of Example MindTouch implementation from customer Hitachi Data Systems.Screenshot of Example MindTouch implementation from customer Zuora.

MindTouch Video

Customer Self-Service Optimizes Growth

MindTouch Integrations

  • Salesforce Service Cloud
  • Google Analytics
  • Zendesk Suite
  • SAP Commerce Cloud (formerly SAP Hybris)
  • Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
  • Single Sign-On (SAML 2.0)
  • Salesforce Sales Cloud
  • Facebook
  • Twitter
  • LinkedIn
  • Google+
  • Contextual Help
  • SAP Cloud for Customer
  • eCommerce

MindTouch Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesAll

MindTouch Downloadables

Frequently Asked Questions

MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.

Reviewers rate Vendor post-sale highest, with a score of 9.3.

The most common users of MindTouch are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 8)

MindTouch is giving us a great start in document sharing with our clients

Rating: 8 out of 10
Incentivized
April 11, 2017
AP
Al Pahl
Support & Documentation
SchoolLogic (Education Management, 51-200 employees)
Vetted Review
Verified User
MindTouch
2 years of experience
View profile
Difficult Tasks
  • Cropping photos (can't do it).
  • Placing text consistently and elegantly next to photos.
  • Getting text to STAY in normal style without losing some of the elements thereof.
  • You always have to format text after you paste it in.
  • Placing our software updates in MindTouch and having clients download from there is slow. We now put them on our .ftp site and link to them from MindTouch. Works great!
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