Mindtouch Review, Looking for more robust doc features
Rating: 7 out of 10
April 07, 2017
IJ
Vetted Review
Verified User
4 years of experience
- Creating Content, using the GUI interface
- Content Reuse
- Linking content
- Attaching Images
Overview
What is MindTouch?
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
Learn from top reviewers
MindTouch - Moving from KBs and PDFs to easy to use and customer friendly
Rating: 10 out of 10
December 4, 2017We are using MindTouch as a central repository for support knowledge, product documentation, processes & procedures. We started within the support department and quickly expan...
Seth Faber
Paraprofessional - Customer Service
Global Services eServices Manager
Hitachi Data Systems
2 years of experienceGood for a one-person documentation/knowledge base shop
Rating: 7 out of 10
October 20, 2017We use MindTouch for our help website and context-sensitive help in our product user interface.
Nina Wishbow
Professional - Customer Service
Principal Technical Writer
Skyport Systems
1 year of experienceSuccess with MindTouch?
Rating: 8 out of 10
October 17, 2017Our training team set up MindTouch to house all our training videos and articles. The site is used by our customers as well as our internal departments such as support and sal...
Easy & fast content authoring platform
Rating: 8 out of 10
October 10, 2017At Gainsight, our documentation team members are the primary authors in MindTouch, but the published docs are utilized by other internal teams as well as our customers. We use...
Customer Success is providing the right content, every time, anywhere!
Rating: 10 out of 10
October 10, 2017MindTouch is being used by DealerTeam to the fullest measure.
Internally - Structured content allows for new hires to read self-help articles and learn about tribal knowledge...
Travis Sousa
Executive - Finance and Accounting
Director of Support, CFO
DealerTeam.com
2 years of experience
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Pricing
N/A
Unavailable
What is MindTouch?
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://mindtouch.com/info
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
Product Details
- About
- Integrations
- Tech Details
- Downloadables
- FAQs
What is MindTouch?
MindTouch is a leader in customer self-service software. According to the vendor, MindTouch brings the customer record (CRM) and customers’ self-service behavior together to better understand their experience with the brand. Additionally the vendor says companies like Accenture, ADP, McKinsey, Sprinklr, Whirlpool, and Zuora rely on MindTouch for effective self-service and because it helps them create actionable customer insights. MindTouch has been named one of 2017’s “Hot 100” best privately held software companies by JMP Securities. MindTouch aims to make an organization’s customers smarter, happier, and more successful.
MindTouch Features
- Supported: Customer self-service
- Supported: Agent enablement
- Supported: Field service
- Supported: Contextual help
- Supported: Documentation authoring and publishing
- Supported: CRM integration
- Supported: Help desk integration
- Supported: Ticket deflection
- Supported: Analytics and reporting
- Supported: User behavior insights
- Supported: Versioning
- Supported: KCS methodology
- Supported: Structured atomic content
- Supported: Customizable Interface
- Supported: Mobile responsive layout
- Supported: BI Integration
- Supported: 20 supported languages
MindTouch Screenshots
MindTouch Video
Customer Self-Service Optimizes Growth
MindTouch Integrations
- Salesforce Service Cloud
- Google Analytics
- Zendesk Suite
- SAP Commerce Cloud (formerly SAP Hybris)
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
- Single Sign-On (SAML 2.0)
- Salesforce Sales Cloud
- Google+
- Contextual Help
- SAP Cloud for Customer
- eCommerce
MindTouch Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | All |
MindTouch Downloadables
Frequently Asked Questions
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
Reviewers rate Vendor post-sale highest, with a score of 9.3.
The most common users of MindTouch are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 8)
MindTouch gives our customers easy access to documentation that is always current!
Rating: 9 out of 10
July 31, 2017
VF
Vetted Review
Verified User
1 year of experience
- For presenting detailed, targeted documentation to end users there is nothing better than MindTouch.
MindTouch a social sharing of knowledge experiences.
Rating: 10 out of 10
January 02, 2017
CK
Vetted Review
Verified User
1 year of experience
- Content authoring. Customization of PDF templates. Content hierarchy structure.
- CSS styling of the site.
MindTouch is giving us a great start in document sharing with our clients
Rating: 8 out of 10
April 11, 2017
AP
Vetted Review
Verified User
2 years of experience
- Templates
- Managing Users
- Changing headline definition changes it in the whole shootin' match
- Linking people from one page to another.
- Copying and moving pages.
- Linking people to off-site URLs
- placing videos
- creating copy in an article which is only for teammates to view
A Helpful Online Help Center
Rating: 9 out of 10
October 07, 2016
LF
Vetted Review
Verified User
1 year of experience
- The content hierarchy feature is amazing.
- Easy to add images and make them look good.
- We especially like being able to move content around while maintaining a URL history that automatically redirects.