MindTouch

MindTouch

About TrustRadius Scoring
Score 7.0 out of 100
MindTouch

Overview

Recent Reviews

Impressions of a long-time MindToucher

7
November 02, 2017
MindTouch is the primary authoring and publishing tool for our Tech Writing department. It powers our customer-facing support site. The …
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Easy to use, limited features.

2
October 26, 2017
MindTouch is used only by our department to provide documentation for customers and support staff. It is not used directly by support …

MindTouch- easy to learn, easy to use

7
October 20, 2017
Used to answer common customer questions globally. It reduces the amount of resources we need for support. We are moving from a high-touch …
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Our Little Corner

7
October 18, 2017
It's being used as the backbone of our Intranet across the company. This allows us to have general as well as technical information from / …
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Success with MindTouch?

8
October 17, 2017
Our training team set up MindTouch to house all our training videos and articles. The site is used by our customers as well as our …

Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2018

Video Reviews

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Pricing

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What is MindTouch?

MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://mindtouch.com/info

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

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What is MadCap Software?

MadCap Software, headquartered in La Jolla, offers MadCap Flare, a help authoring and technical writing tool featuring onboarding and support from MadCap, and a set of modules for designing advanced guides, aids, and web or application help aids.

N/A
Unavailable

What is Pendo.io?

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is MindTouch?

MindTouch is a leader in customer self-service software. According to the vendor, MindTouch brings the customer record (CRM) and customers’ self-service behavior together to better understand their experience with the brand. Additionally the vendor says companies like Accenture, ADP, McKinsey, Sprinklr, Whirlpool, and Zuora rely on MindTouch for effective self-service and because it helps them create actionable customer insights. MindTouch has been named one of 2017’s “Hot 100” best privately held software companies by JMP Securities. MindTouch aims to make an organization’s customers smarter, happier, and more successful.

MindTouch Features

  • Supported: Customer self-service
  • Supported: Agent enablement
  • Supported: Field service
  • Supported: Contextual help
  • Supported: Documentation authoring and publishing
  • Supported: CRM integration
  • Supported: Help desk integration
  • Supported: Ticket deflection
  • Supported: Analytics and reporting
  • Supported: User behavior insights
  • Supported: Versioning
  • Supported: KCS methodology
  • Supported: Structured atomic content
  • Supported: Customizable Interface
  • Supported: Mobile responsive layout
  • Supported: BI Integration
  • Supported: 20 supported languages

MindTouch Screenshots

Content from MindTouch site visualized with Wave Analytics.Example MindTouch implementation from customer Whirlpool.Example MindTouch implementation from customer Conga.Example MindTouch implementation from customer Cisco Meraki.Example MindTouch implementation from customer Hitachi Data Systems.Example MindTouch implementation from customer Zuora.

MindTouch Videos

Smart Content for the Omni-Channel Experience - Powered by MindTouch
Customer Self-Service Optimizes Growth
Public Facing Content Shortens Sales Cycles

Watch Smart Content is the Future

Watch Enhancing Customer Experience through Data

MindTouch Downloadables

MindTouch Integrations

MindTouch Competitors

  • Oracle InQuira
  • Bespoke in-house built XML publishing pipeline tools for HTML/PDF
  • Custom Self-Service tools

MindTouch Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesAll

Comparisons

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Frequently Asked Questions

What is MindTouch?

MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.

What is MindTouch's best feature?

Reviewers rate Vendor post-sale highest, with a score of 9.3.

Who uses MindTouch?

The most common users of MindTouch are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews

(1-9 of 9)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
When our site was going live and publishing the associated DNS changes, the MindTouch support tech literally stayed on the phone until we were comfortable everything was working correctly. He wasn't rushed to take the next call and really wanted us to be successful.
Al Pahl | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I wanted our landing pages to look a certain way and display info in a certain way. They helped us develop one series of css/dekiscript/jem which meets our needs and we can duplicate that set for every page we need it on.
Chad Kipper | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
MindTouch did provide us a one time support on the weekend for our systems integration launch. They came through in a very short time to address a gap that was discovered at the time of launch. The resolution was provided in time so as not to affect the launch.
Lisa Fontaine | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We had a bit of a slow start using the system due to the immense amount of content that needed to be weeded out and structured for the MindTouch platform. By the time we were ready to start adding content, we had forgotten what was taught in the trainings and we had so many questions. At that point, our onboarding coach invited us to the MindTouch office for a day of personal training with some of the experts. They re-taught us how to use the system and even helped us get started on our own site by plugging in some content based on the IA we had designed.
Matt Bishop | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We had some issues with the way the PDF generator was working. We had been told in the sales process that it would work one way, but then it ended up having some restrictions which made this impossible. Everyone on their side was great about it. The sales rep owned up to his part in the issue, support went out of their way to get us a quick resolution, engineering actually made some changes that helped us get where we needed to be, and customer experience was their to hold our hands the whole way through. All in all, a very impressive support experience that turned a negative into a positive.
Konrad Willmert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Each year we must renew our SSL certificate and provide it to them so they can install it to the site for us. Each time we do this it is painless and easy. They know exactly what we need to do and always provide the details so we understand the process.
Score 9 out of 10
Vetted Review
Verified User
Review Source
When we moved from the Enterprise version to the Cloud/ Hosted version, support was very active and very responsive. All my questions where answered in a timely fashion and communication was clear and seamless before, during and after the migration.