SEO-friendly CMS for creating robust Support/KB websites
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MindTouch
MindTouch
Overview
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Pricing
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What is MindTouch?
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://mindtouch.com/info
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is MindTouch?
MindTouch is a leader in customer self-service software. According to the vendor, MindTouch brings the customer record (CRM) and customers’ self-service behavior together to better understand their experience with the brand. Additionally the vendor says companies like Accenture, ADP, McKinsey, Sprinklr, Whirlpool, and Zuora rely on MindTouch for effective self-service and because it helps them create actionable customer insights. MindTouch has been named one of 2017’s “Hot 100” best privately held software companies by JMP Securities. MindTouch aims to make an organization’s customers smarter, happier, and more successful.
MindTouch Features
- Supported: Customer self-service
- Supported: Agent enablement
- Supported: Field service
- Supported: Contextual help
- Supported: Documentation authoring and publishing
- Supported: CRM integration
- Supported: Help desk integration
- Supported: Ticket deflection
- Supported: Analytics and reporting
- Supported: User behavior insights
- Supported: Versioning
- Supported: KCS methodology
- Supported: Structured atomic content
- Supported: Customizable Interface
- Supported: Mobile responsive layout
- Supported: BI Integration
- Supported: 20 supported languages
MindTouch Screenshots
MindTouch Videos
Smart Content for the Omni-Channel Experience - Powered by MindTouch
Customer Self-Service Optimizes Growth
Public Facing Content Shortens Sales Cycles
MindTouch Downloadables
MindTouch Integrations
- Salesforce Service Cloud
- Google Analytics
- Zendesk Support Suite
- SAP Commerce Cloud (formerly SAP Hybris)
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
- Single Sign-On (SAML 2.0)
- Salesforce Sales Cloud
- Google+
- Contextual Help
- SAP Cloud for Customer
- eCommerce
MindTouch Competitors
- Oracle InQuira
- Bespoke in-house built XML publishing pipeline tools for HTML/PDF
- Custom Self-Service tools
MindTouch Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | All |
Comparisons
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Frequently Asked Questions
What is MindTouch?
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
What is MindTouch's best feature?
Reviewers rate Vendor post-sale highest, with a score of 9.3.
Who uses MindTouch?
The most common users of MindTouch are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
Reviews and Ratings
(181)
Reviews
(1-10 of 10)- Popular Filters
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October 08, 2017
MindTouch based Knowledge Center
October 02, 2017
From 0 to 100. How MindTouch Helped Improve Customer Service
September 05, 2017
Ideal for large volumes of documentation
April 07, 2017
Mindtouch Review, Looking for more robust doc features
January 02, 2017
MindTouch a social sharing of knowledge experiences.
October 07, 2016
A Helpful Online Help Center
February 04, 2016