SEO-friendly CMS for creating robust Support/KB websites
We use MindTouch at Procore Technologies Inc. as the core CMS platform to host and manage our public support site (https://support.procore.…
MindTouch
MindTouch
MindTouch
Overview
What is MindTouch?
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
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Awards
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Top Rated
2018
Video Reviews
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Pricing
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What is MindTouch?
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://mindtouch.com/info
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Demos
MindTouch Customer Story – Customer Success Self-Service
03:22
Product Details
- About
- Integrations
- Tech Details
- Downloadables
- FAQs
What is MindTouch?
MindTouch is a leader in customer self-service software. According to the vendor, MindTouch brings the customer record (CRM) and customers’ self-service behavior together to better understand their experience with the brand. Additionally the vendor says companies like Accenture, ADP, McKinsey, Sprinklr, Whirlpool, and Zuora rely on MindTouch for effective self-service and because it helps them create actionable customer insights. MindTouch has been named one of 2017’s “Hot 100” best privately held software companies by JMP Securities. MindTouch aims to make an organization’s customers smarter, happier, and more successful.
MindTouch Features
- Supported: Customer self-service
- Supported: Agent enablement
- Supported: Field service
- Supported: Contextual help
- Supported: Documentation authoring and publishing
- Supported: CRM integration
- Supported: Help desk integration
- Supported: Ticket deflection
- Supported: Analytics and reporting
- Supported: User behavior insights
- Supported: Versioning
- Supported: KCS methodology
- Supported: Structured atomic content
- Supported: Customizable Interface
- Supported: Mobile responsive layout
- Supported: BI Integration
- Supported: 20 supported languages
MindTouch Screenshots
MindTouch Video
Customer Self-Service Optimizes Growth
MindTouch Integrations
- Salesforce Service Cloud
- Google Analytics
- Zendesk Support Suite
- SAP Commerce Cloud (formerly SAP Hybris)
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
- Single Sign-On (SAML 2.0)
- Salesforce Sales Cloud
- Google+
- Contextual Help
- SAP Cloud for Customer
- eCommerce
MindTouch Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | All |
MindTouch Downloadables
Frequently Asked Questions
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
Reviewers rate Vendor post-sale highest, with a score of 9.3.
The most common users of MindTouch are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(181)
Attribute Ratings
Reviews
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July 25, 2017
Good Times with MindTouch
Our internal users represent every department within our organization. Our user base includes executives, sales, engineering, production, support, warranty, service, and more. Every department has users that access and reference different resources within our site. Some are looking up various components used in our coaches, some are referencing technical information for repairs and maintenance, and other are looking at information about our products in general.
11
Support, Client Services, Documentation
April 07, 2017
Mindtouch Review, Looking for more robust doc features
Product Development
Training & Education
Professional Services
Support
Training & Education
Professional Services
Support
October 31, 2016
MindTouch works the place!
10
At this point, we have Technical Writers as content creators, editors, and publishers. We have product owners, product project managers, and engineers as SMEs creating and updating content. We also expect to have support engineers as SMEs to create and edit content. Currently, the product we support is not released, and is in development, so we expect the impact of MindTouch on all areas to be much bigger in the near future.
October 07, 2016
A Helpful Online Help Center
100
The system is used by everyone from executives to employees in training, marketing, sales, onboarding, customer support, and product development.
June 17, 2016
MindTouch is powerful and easy to use knowledge tool
34
Training, Support, Development, Sales, Corporate, HR, Accounting
February 04, 2016
MindTouch'd
260
Healthcare