SEO-friendly CMS for creating robust Support/KB websites
We use MindTouch at Procore Technologies Inc. as the core CMS platform to host and manage our public support site (https://support.procore.…
MindTouch
MindTouch
MindTouch
Overview
What is MindTouch?
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
Read moreRecent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Top Rated
2018
Video Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of MindTouch, and make your voice heard!
Pricing
View all pricingN/A
Unavailable
What is MindTouch?
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://mindtouch.com/info
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
1 person want pricing too
Alternatives Pricing
What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
What is Qualtrics?
Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.
Product Demos
MindTouch Customer Story – Customer Success Self-Service
03:22
Product Details
- About
- Integrations
- Tech Details
- Downloadables
- FAQs
What is MindTouch?
MindTouch is a leader in customer self-service software. According to the vendor, MindTouch brings the customer record (CRM) and customers’ self-service behavior together to better understand their experience with the brand. Additionally the vendor says companies like Accenture, ADP, McKinsey, Sprinklr, Whirlpool, and Zuora rely on MindTouch for effective self-service and because it helps them create actionable customer insights. MindTouch has been named one of 2017’s “Hot 100” best privately held software companies by JMP Securities. MindTouch aims to make an organization’s customers smarter, happier, and more successful.
MindTouch Features
- Supported: Customer self-service
- Supported: Agent enablement
- Supported: Field service
- Supported: Contextual help
- Supported: Documentation authoring and publishing
- Supported: CRM integration
- Supported: Help desk integration
- Supported: Ticket deflection
- Supported: Analytics and reporting
- Supported: User behavior insights
- Supported: Versioning
- Supported: KCS methodology
- Supported: Structured atomic content
- Supported: Customizable Interface
- Supported: Mobile responsive layout
- Supported: BI Integration
- Supported: 20 supported languages
MindTouch Screenshots
MindTouch Video
Customer Self-Service Optimizes Growth
MindTouch Integrations
- Salesforce Service Cloud
- Google Analytics
- Zendesk Support Suite
- SAP Commerce Cloud (formerly SAP Hybris)
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
- Single Sign-On (SAML 2.0)
- Salesforce Sales Cloud
- Google+
- Contextual Help
- SAP Cloud for Customer
- eCommerce
MindTouch Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | All |
MindTouch Downloadables
Frequently Asked Questions
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
Reviewers rate Vendor post-sale highest, with a score of 9.3.
The most common users of MindTouch are from Mid-sized Companies (51-1,000 employees).
Comparisons
View all alternativesCompare with
Reviews and Ratings
(181)
Attribute Ratings
Reviews
(1-8 of 8)- Popular Filters
Companies can't remove reviews or game the system. Here's why
July 25, 2017
Good Times with MindTouch
5
Our support group consists of one person with technical/programming skills, an editor, researchers and subject matter experts. This group is involved in adding and updating site content within MindTouch, as well as with external tools that are integrated with MindTouch via the API.
3
Detail-oriented people. Need people with a little writing flair. Need people who can communicate directly and concisely. Some page layout experience is a plus.
April 07, 2017
Mindtouch Review, Looking for more robust doc features
Pls rephrase this question, unclear
October 31, 2016
MindTouch works the place!
2
Currently, one full-time and one part-time persons support MindTouch. We are technical writers, and have leaned on the MindTouch support team to help us navigate the waters of this software. We have had a few issues, as I've described, but overall, it's been a valuable and interesting experience. I recommend giving MindTouch a try if you're going to publish a knowledgebase for your users.
October 07, 2016
A Helpful Online Help Center
5
The main support of the system comes from the training department, but we also have contributers in customer support.
June 17, 2016
MindTouch is powerful and easy to use knowledge tool
4
The most important would be a strong IT background. Secondarily, a CSS and HTML developer.
February 04, 2016
MindTouch'd
5
System Administration, Technical Writers, and Training