SEO-friendly CMS for creating robust Support/KB websites
We use MindTouch at Procore Technologies Inc. as the core CMS platform to host and manage our public support site (https://support.procore.…
Overview
What is MindTouch?
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
Recent Reviews
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Pricing
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What is MindTouch?
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://mindtouch.com/info
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
- About
- Integrations
- Tech Details
- Downloadables
- FAQs
What is MindTouch?
MindTouch is a leader in customer self-service software. According to the vendor, MindTouch brings the customer record (CRM) and customers’ self-service behavior together to better understand their experience with the brand. Additionally the vendor says companies like Accenture, ADP, McKinsey, Sprinklr, Whirlpool, and Zuora rely on MindTouch for effective self-service and because it helps them create actionable customer insights. MindTouch has been named one of 2017’s “Hot 100” best privately held software companies by JMP Securities. MindTouch aims to make an organization’s customers smarter, happier, and more successful.
MindTouch Features
- Supported: Customer self-service
- Supported: Agent enablement
- Supported: Field service
- Supported: Contextual help
- Supported: Documentation authoring and publishing
- Supported: CRM integration
- Supported: Help desk integration
- Supported: Ticket deflection
- Supported: Analytics and reporting
- Supported: User behavior insights
- Supported: Versioning
- Supported: KCS methodology
- Supported: Structured atomic content
- Supported: Customizable Interface
- Supported: Mobile responsive layout
- Supported: BI Integration
- Supported: 20 supported languages
MindTouch Screenshots
MindTouch Video
Customer Self-Service Optimizes Growth
MindTouch Integrations
- Salesforce Service Cloud
- Google Analytics
- Zendesk Suite
- SAP Commerce Cloud (formerly SAP Hybris)
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
- Single Sign-On (SAML 2.0)
- Salesforce Sales Cloud
- Google+
- Contextual Help
- SAP Cloud for Customer
- eCommerce
MindTouch Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | All |
MindTouch Downloadables
Frequently Asked Questions
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
Reviewers rate Vendor post-sale highest, with a score of 9.3.
The most common users of MindTouch are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(180)Attribute Ratings
Reviews
(1-9 of 9)Companies can't remove reviews or game the system. Here's why
Yes
To assure we get help when we need it plus a belief that good support organizations require well trained employees which is expensive.
No
Regular support serves us well.
April 07, 2017
Mindtouch Review, Looking for more robust doc features
Yes
The Support Team has always been responsive and provide the necessary granularity, the ease of their explanation and their ability to view and share the screens to understand the issue is a huge plus. Very appreciated .
The support folks I have worked with have always resolved our issues and quick to respond and never make you feel that our questions are beyond help.
The support folks I have worked with have always resolved our issues and quick to respond and never make you feel that our questions are beyond help.
January 02, 2017
MindTouch a social sharing of knowledge experiences.
Yes
Our business is 24/7 and requires 24/7 support.
October 07, 2016
A Helpful Online Help Center
No
Our contract does not permit us to call into support. We can email questions and then wait for a rep to call us back.
February 12, 2016
MindTouch for 1-to-many support and documentation
Yes
We pay for premium support and find it worthwhile because (at least when I was the main contact) it allowed us to have individual 1 hour sessions with higher level support team members. It also provided us with a much quicker initial response time. All in all, it seemed to be a good buy.
February 04, 2016
MindTouch'd
February 02, 2016
MindTouch in Higher Education
No
I am unsure whether MindTouch offers premium support. The support we get along with hosting our site with them has been more than sufficient.
February 07, 2014
Want a turnkey solution that runs like a refrigerator? Then you must take a look at MindTouch.
Score 9 out of 10
Vetted Review
Verified User
Yes
My organization requires us to pay for support for production critical systems.