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- Free/Freemium Version
- Premium Consulting / Integration Services
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- Supported: Customer self-service
- Supported: Agent enablement
- Supported: Field service
- Supported: Contextual help
- Supported: Documentation authoring and publishing
- Supported: CRM integration
- Supported: Help desk integration
- Supported: Ticket deflection
- Supported: Analytics and reporting
- Supported: User behavior insights
- Supported: Versioning
- Supported: KCS methodology
- Supported: Structured atomic content
- Supported: Customizable Interface
- Supported: Mobile responsive layout
- Supported: BI Integration
- Supported: 20 supported languages
- Oracle InQuira
- Bespoke in-house built XML publishing pipeline tools for HTML/PDF
- Custom Self-Service tools
Drupal - This content management system didn't have all of the nice features that Mindtouch provided.
They are outdated technologies. They were not implemented to optimize single-sourcing.
These tools didn't easily facilitate collaboration. For new writers, training and getting ramped up on these tools was time-consuming. Re-implementing and refactoring using these tools was considered. In the end, we didn't believe these tools were positioned for the future or help improve our efficiency and ultimately - quality.