MindTouch is a top-notch content management system that's simple to use
MindTouch is cloud-based software that helps us grow our
business. It is being utilized throughout the organization in its various
forms. …
MindTouch
MindTouch
Overview
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Awards
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Top Rated
2018
Reviewer Pros & Cons
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Pricing
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What is MindTouch?
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://mindtouch.com/info
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is MindTouch?
MindTouch is a leader in customer self-service software. According to the vendor, MindTouch brings the customer record (CRM) and customers’ self-service behavior together to better understand their experience with the brand. Additionally the vendor says companies like Accenture, ADP, McKinsey, Sprinklr, Whirlpool, and Zuora rely on MindTouch for effective self-service and because it helps them create actionable customer insights. MindTouch has been named one of 2017’s “Hot 100” best privately held software companies by JMP Securities. MindTouch aims to make an organization’s customers smarter, happier, and more successful.
MindTouch Features
- Supported: Customer self-service
- Supported: Agent enablement
- Supported: Field service
- Supported: Contextual help
- Supported: Documentation authoring and publishing
- Supported: CRM integration
- Supported: Help desk integration
- Supported: Ticket deflection
- Supported: Analytics and reporting
- Supported: User behavior insights
- Supported: Versioning
- Supported: KCS methodology
- Supported: Structured atomic content
- Supported: Customizable Interface
- Supported: Mobile responsive layout
- Supported: BI Integration
- Supported: 20 supported languages
MindTouch Screenshots
MindTouch Video
Customer Self-Service Optimizes Growth
MindTouch Downloadables
MindTouch Integrations
- Salesforce Service Cloud
- Google Analytics
- Zendesk Support Suite
- SAP Commerce Cloud (formerly SAP Hybris)
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
- Single Sign-On (SAML 2.0)
- Salesforce Sales Cloud
- Google+
- Contextual Help
- SAP Cloud for Customer
- eCommerce
MindTouch Competitors
- Oracle InQuira
- Bespoke in-house built XML publishing pipeline tools for HTML/PDF
- Custom Self-Service tools
MindTouch Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | All |
Frequently Asked Questions
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
Reviewers rate Vendor post-sale highest, with a score of 9.3.
The most common users of MindTouch are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
Comparisons
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Reviews and Ratings
(183)
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July 02, 2022
MindTouch serves as our company's repository.
February 22, 2018
SEO-friendly CMS for creating robust Support/KB websites
Yes
Originally, we were using UserVoice's KB/CMS tool. But, it was essentially an FAQ database where you could only categorize KB articles by a single tag/category. That tool would have sufficed if we had less than 100 KB articles. Today, we have over 2k KB articles with multiple layers and subdirectories that allow us to create a more exhaustive and browse-friendly collection of tutorials, FAQs, reference guides, release notes, and more.
November 02, 2017
Impressions of a long-time MindToucher
Yes
We replaced an old wiki. MindTouch is head and shoulders above our previous tool.
November 01, 2017
Mindtouch, simplification is key to adoption in any KCS product.
October 31, 2017
MindTouch - A content management system that really is Mindful
Yes
Wordpress - Mindtouch had conditional branding and power permissions based structure that allowed us to move away from this platform.
Drupal - This content management system didn't have all of the nice features that Mindtouch provided.
Drupal - This content management system didn't have all of the nice features that Mindtouch provided.
October 26, 2017
Easy to use, limited features.
Yes
Framemaker, MS Word were replaced because we wanted all of our materials under one roof.
October 24, 2017
Good tool for rather small KBs which requers many features.
Yes
We had some content locally installed on MS SharePoint, on Salesforce and other platforms. Each had its pro and cons, but we wanted all of it to be on one platform.
October 23, 2017
MindTouch - An exiting new addition to our team!
October 20, 2017
MindTouch- easy to learn, easy to use
Not Sure
October 18, 2017
Our Little Corner
October 17, 2017
Success with MindTouch?
Yes
It replaced our old training pages. I'm not sure what system they were on or how that worked. The old system had training guides as PDF instead of HTML. It also lacked a search feature.
Yes
Salesforce Knowledge. It's an absolutely terrible product all around. Outmoded, clunky authoring environment, difficult to customize, no content reuse or ability to segment content.
October 10, 2017
Easy & fast content authoring platform
Yes
We replaced Zendesk's Help Center with Mindtouch because we were interested in the content re-use options, paths, more flexible article and site structure.
October 10, 2017
Title Here
October 09, 2017
Useful Product, with Some Limitations
Yes
Replaced PHPKB, which provided only limited options for document formatting and knowledge base structuring. PHPKB was selected before I joined the organization, so I'm not sure why it was chosen, but the team decided it was no longer a viable option. We selected MindTouch after reviewing and testing several CMS products.
October 02, 2017
Great potential but room for improvement
Yes
Wordpress was replaced by MindTouch. I never used the Wordpress platform but I hear it was slow to load so the users had a poor browsing experience.
October 02, 2017
Catch a Ride to Self-Service Knowledge
Yes
We were using Framemaker and Robohelp.
They are outdated technologies. They were not implemented to optimize single-sourcing.
These tools didn't easily facilitate collaboration. For new writers, training and getting ramped up on these tools was time-consuming. Re-implementing and refactoring using these tools was considered. In the end, we didn't believe these tools were positioned for the future or help improve our efficiency and ultimately - quality.
They are outdated technologies. They were not implemented to optimize single-sourcing.
These tools didn't easily facilitate collaboration. For new writers, training and getting ramped up on these tools was time-consuming. Re-implementing and refactoring using these tools was considered. In the end, we didn't believe these tools were positioned for the future or help improve our efficiency and ultimately - quality.
September 29, 2017
Survey
Yes
salesforce
September 29, 2017
Using MindTouch
Yes
In the past we had an LMS. (I do not know which one.) It worked well for the content of the training team, but very poorly for the content from the doc team. This change has helped us immensely (though our training team still mourns its loss).
September 28, 2017
MindTouch is great for companies with huge amounts of content
Yes
Salesforce Knowledge. This is a basic knowledge base/content authoring system that does not offer robust editing features and requires excessive customization to be marginally useful for the amount of content we have.
September 27, 2017
Not an Authoring Tool Solution for our Company. Beware if you need a true authoring tool.
Yes
MadCap Flare, a true authoring tool.
October 07, 2016
A Helpful Online Help Center
Yes
We had a home-grown help center that was cumbersome to post to, impossible to find information on, and a labyrinth for customers to use.
February 04, 2016
MindTouch'd
Yes
Absorb LMS