We are using MindTouch as a central repository for support knowledge, product documentation, processes & procedures. We started within the …
MindTouch is the primary authoring and publishing tool for our Tech Writing department. It powers our customer-facing support site. The …
Mindtouch is being used corporate-wide. [It] Started out in the US and is being migrated to other offices around the globe. [It's] …
We use Mindtouch to satisfy our content management needs organization-wide. We deploy our self-service strategies on this platform as well …
MindTouch is used only by our department to provide documentation for customers and support staff. It is not used directly by support …
MindTouch is now the 'one stop shop' for all knowledge we want to share with our customers, and also among staff. We use it mainly for …
We just launched MindTouch and we are very excited to have this new resource! MindTouch will allow us to eventually move all of our …
We are currently utilizing MindTouch as a documentation center to teach our new and existing customers how to utilize our software. …
Used to answer common customer questions globally. It reduces the amount of resources we need for support. We are moving from a high-touch …
We use MindTouch for our help website and context-sensitive help in our product user interface.
It's being used as the backbone of our Intranet across the company. This allows us to have general as well as technical information from / …
Our training team set up MindTouch to house all our training videos and articles. The site is used by our customers as well as our …
We're using MindTouch on our team only. Other groups publish content on our corporate website. It meets the documentation needs of our …
We use Mindtouch to maintain help centers for several customer facing products. It is used by multiple teams and authors. External users …
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Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://mindtouch.com/info
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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MindTouch is a leader in customer self-service software. According to the vendor, MindTouch brings the customer record (CRM) and customers’ self-service behavior together to better understand their experience with the brand. Additionally the vendor says companies like Accenture, ADP, McKinsey, Sprinklr, Whirlpool, and Zuora rely on MindTouch for effective self-service and because it helps them create actionable customer insights. MindTouch has been named one of 2017’s “Hot 100” best privately held software companies by JMP Securities. MindTouch aims to make an organization’s customers smarter, happier, and more successful.
- Supported: Customer self-service
- Supported: Agent enablement
- Supported: Field service
- Supported: Contextual help
- Supported: Documentation authoring and publishing
- Supported: CRM integration
- Supported: Help desk integration
- Supported: Ticket deflection
- Supported: Analytics and reporting
- Supported: User behavior insights
- Supported: Versioning
- Supported: KCS methodology
- Supported: Structured atomic content
- Supported: Customizable Interface
- Supported: Mobile responsive layout
- Supported: BI Integration
- Supported: 20 supported languages
- Oracle InQuira
- Bespoke in-house built XML publishing pipeline tools for HTML/PDF
- Custom Self-Service tools
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
Reviewers rate Vendor post-sale highest, with a score of 9.3.
The most common users of MindTouch are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
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Mindtouch has greatly improved since the time we first started using them until now. the performance has improved and it is much faster, reports are easier to obtain as well.
It feels very responsive both in editor mode and when browsing and searching for content as an unauthenticated user of the site. Service windows are announced well ahead of time, so I have never experienced downtime to the extent that I have been unable to get work done.
MindTouch is a hosted site, so as a heavy user there are times when I notice that pages are slow to load, or something happens like Amazon Web Services crashing the entire east coast for a few hours, that you do notice even if it isn't actually the fault of the MT tool itself. It's the risk of using a hosted tool, but the benefits are pretty amazing and outweigh these performance issues.
I do not have any performance issues, but we are a small company with not many of our customers using the KB, so not much load.