MindTouch
MindTouch
Overview
Recent Reviews
Awards
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Pricing
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- No setup fee
For the latest information on pricing, visithttps://mindtouch.com/info
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Demos

MindTouch Customer Story – Customer Success Self-Service
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Product Details
What is MindTouch?
MindTouch is a leader in customer self-service software. According to the vendor, MindTouch brings the customer record (CRM) and customers’ self-service behavior together to better understand their experience with the brand. Additionally the vendor says companies like Accenture, ADP, McKinsey, Sprinklr, Whirlpool, and Zuora rely on MindTouch for effective self-service and because it helps them create actionable customer insights. MindTouch has been named one of 2017’s “Hot 100” best privately held software companies by JMP Securities. MindTouch aims to make an organization’s customers smarter, happier, and more successful.
MindTouch Features
- Supported: Customer self-service
- Supported: Agent enablement
- Supported: Field service
- Supported: Contextual help
- Supported: Documentation authoring and publishing
- Supported: CRM integration
- Supported: Help desk integration
- Supported: Ticket deflection
- Supported: Analytics and reporting
- Supported: User behavior insights
- Supported: Versioning
- Supported: KCS methodology
- Supported: Structured atomic content
- Supported: Customizable Interface
- Supported: Mobile responsive layout
- Supported: BI Integration
- Supported: 20 supported languages
MindTouch Screenshots
MindTouch Video
Customer Self-Service Optimizes Growth
MindTouch Downloadables
MindTouch Integrations
- Salesforce Service Cloud
- Google Analytics
- Zendesk Support Suite
- SAP Commerce Cloud (formerly SAP Hybris)
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
- Single Sign-On (SAML 2.0)
- Salesforce Sales Cloud
- Google+
- Contextual Help
- SAP Cloud for Customer
- eCommerce
MindTouch Competitors
- Oracle InQuira
- Bespoke in-house built XML publishing pipeline tools for HTML/PDF
- Custom Self-Service tools
MindTouch Technical Details
Deployment Types | SaaS |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | All |
Supported Languages | All |
Frequently Asked Questions
MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.
Reviewers rate Vendor post-sale highest, with a score of 9.3.
The most common users of MindTouch are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
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Reviews and Ratings
(183)
Reviews
(1-25 of 33)- Popular Filters
Companies can't remove reviews or game the system. Here's why
July 02, 2022
MindTouch serves as our company's repository.
February 22, 2018
SEO-friendly CMS for creating robust Support/KB websites
November 02, 2017
Impressions of a long-time MindToucher
November 01, 2017
Mindtouch, simplification is key to adoption in any KCS product.
October 31, 2017
MindTouch - A content management system that really is Mindful
October 26, 2017
Easy to use, limited features.
October 24, 2017
Good tool for rather small KBs which requers many features.
October 23, 2017
MindTouch - An exiting new addition to our team!
October 20, 2017
MindTouch- easy to learn, easy to use
October 18, 2017
Our Little Corner
October 17, 2017
Success with MindTouch?
October 10, 2017
Easy & fast content authoring platform
October 10, 2017
Title Here
October 09, 2017
Useful Product, with Some Limitations
October 02, 2017
Great potential but room for improvement
October 02, 2017
Catch a Ride to Self-Service Knowledge
September 29, 2017
Survey
September 29, 2017
Using MindTouch
September 28, 2017
MindTouch is great for companies with huge amounts of content
September 27, 2017