Missive

Great Solution for Shared Team Inboxes: Users find Missive to be a great solution for shared team inboxes and sorting emails to employees. They appreciate the collaborative email features, such as chatting, assigning, and observer features, which enable effective communication within the team without being intrusive. Some users have mentioned this as a key benefit.

Flexible and Customized Email Management: Users appreciate the ability to create a flexible and customized structure for email management. They have multiple inboxes for different purposes and find that Missive streamlines the entire process. They also mention the various customization and automation options available, such as scheduled sending, snoozing emails, automated rules, templates, and more. Several reviewers have highlighted this feature.

Streamlined Communication and Collaboration: Users mention that the majority of team communication now happens within Missive, where all the relevant context is shared between team members. They appreciate how Missive streamlines communication and collaboration within their team. They no longer have to go back and forth between multiple email accounts and platforms, as Missive allows them to manage all shared inboxes in one place. They also appreciate the ability to assign tasks and messages to team members, track progress, and keep everyone on the same page, which has greatly improved their workflow and productivity. Many users have expressed satisfaction with this aspect of Missive.

Complex User Interface: Some users have found the user interface of Missive to be complex and difficult to navigate, especially the sidebar. They suggest that it could benefit from a search function within the settings area to make it easier to find specific options. - 2 reviewers

Limited Search Functionality: Users have expressed a desire for more robust search capabilities in Missive. They feel that the current search feature lacks the ability to conduct filtered searches based on criteria like thread, date, author, etc., which makes it difficult to find specific information. The absence of certain features, such as the ability to search for specific text within a conversation and be brought directly to that text, is seen as a downside by some users. - 3 reviewers

Integration Limitations: While Missive offers a variety of integrations, some users have mentioned that they would like to see more canned integrations and native interactivity with specific platforms like HubSpot and ClickUp. Some users have also mentioned that integrating other platforms with Missive sometimes causes troubles when one platform upgrades and the functionality between the two stops. - 2 reviewers

Based on user reviews, there are three common recommendations for Missive:

1. Use it as a shared inbox and chat client: Users have found Missive to be beneficial for managing emails and collaborating with their team. They suggest using it as a shared inbox to streamline communication and improve efficiency. The chat feature is also highly praised for its quick and seamless communication capabilities.

2. Get the entire team on board: Users recommend getting the entire team to use Missive as the primary email client. By doing so, teams can fully utilize the collaborative features and maximize the benefits of using Missive.

3. Worth the cost: Users believe that Missive is worth the cost, especially if you require a shared inbox solution. The software's features and functionality justify its price tag, making it a valuable investment.