TrustRadius
The Mitel Applications Suite (or MAS) is a unified business communications platform consisting of a number of different applications, built to suit the needs of enterprises.https://dudodiprj2sv7.cloudfront.net/product-logos/Em/FJ/XD3QT8UKADVP.pngMITEL Business SolutionMitel Connect is being used by the staff to utilize as a tool for communication. The Connect Client is installed on the workstations for the staff to be able to have instant message, schedule conference calls, manage their calendar, schedule meetings, manage their phone contacts, review call history, and much more. There are a many robust features that the end users benefit from with this solution.,In addition to its array of phone system features, its a great tool for managing your schedule, tasks, calendar, and much more. Mitel has an equally impressive offering of contact center. This allows you to manage the calls from the desktop client.,Mitel Connect Client at times does not sync to Outlook in a timely fashion. Added features such as share screen and file attachments would be helpful.,9,It has helped us in implementing a Call Center at a lower price than other vendors with the same if not better enhanced features. The client mobility has helped our lenders be able to handle calls even when oput of the office more efficiently to ensure customers are taken care off, which ultimately brings more business revenue.,Cisco Business Edition 6000 (BE6000) and Avaya Aura Call Center Elite,Azure Active Directory, Adobe Illustrator CC, Canvas
Unspecified
Mitel Applications Suite
6 Ratings
Score 7.6 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>TRScore

Mitel Applications Suite Reviews

Mitel Applications Suite
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101
Show Filters 
Hide Filters 
Filter 6 vetted Mitel Applications Suite reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role

Reviews (1-1 of 1)

  Vendors can't alter or remove reviews. Here's why.
No photo available
January 24, 2019

Mitel Applications Suite Review: "MITEL Business Solution"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Mitel Connect is being used by the staff to utilize as a tool for communication. The Connect Client is installed on the workstations for the staff to be able to have instant message, schedule conference calls, manage their calendar, schedule meetings, manage their phone contacts, review call history, and much more. There are a many robust features that the end users benefit from with this solution.
  • In addition to its array of phone system features, its a great tool for managing your schedule, tasks, calendar, and much more.
  • Mitel has an equally impressive offering of contact center. This allows you to manage the calls from the desktop client.
  • Mitel Connect Client at times does not sync to Outlook in a timely fashion.
  • Added features such as share screen and file attachments would be helpful.
Mitel offers cloud or hosted and onsite solutions. The two hosting options have different setup structures. Based on what solution you choose the cost can be monthly, per user basis. However, an onsite system is a one-time cost with the upfront fees included. Depending how your organization is setup, I would recommend looking into both options and also take your Disaster Recovery plan into consideration.
Read this authenticated review

Mitel Applications Suite Scorecard Summary

Feature Scorecard Summary

User templates (1)
10
Call reports (1)
10
Directory of employee names (1)
10
Answering rules (1)
9
Call recording (1)
9
Call park (1)
9
Call screening (1)
9
Message alerts (1)
9
Video conferencing (1)
9
Audio conferencing (1)
9
Mobile app for iOS (1)
9
Mobile app for Android (1)
9

About Mitel Applications Suite

The Mitel Applications Suite (or MAS) is a unified business communications platform consisting of a number of different applications, built to suit the needs of enterprises.
Categories:  VoIP

Mitel Applications Suite Technical Details

Operating Systems: Unspecified
Mobile Application:No