Mitel Applications Suite Reviews

16 Ratings
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Score 7.7 out of 101

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Reviews (1-7 of 7)

Steve Davis profile photo
Score 10 out of 10
Vetted Review
Verified User
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This product was used in both our organization as well as being deployed for our customers. It satisfied a growing need for affordable phones with an advanced feature set. It increased mobility and seamless use among various end user devices. It allowed for leverage of the existing infrastructure and had several options in terms of deployment.
  • Mobility
  • End user ease of use
  • Advanced features
  • SIP requires some advanced configuration
  • License portal can be complicated
I really like how mobile it was. Once the Micollab DMZ server was deployed it was extremely easy to connect remote standalone phones to the system, as well as an integrated LAN and WAN functionality for the Micollab client. A single application and login for your phone and computer, regardless of location was great to use and deploy.
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Kenneth Harrington-Colon profile photo
Score 6 out of 10
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Verified User
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We currently use Mitel strictly for the VoIP application and conference bridge company-wide; the Mitel TeamWork application is currently not being utilized. The organization is split evenly on utilizing handsets with desk phones and the softphone with a PC headset. The system is configured with a structured automated call-flow workflow and manages our inbound and outbound telecommunications traffic.
  • Enabling users to load their profile to an unassigned desk phone, which is useful for switching work locations
  • Transcribing voicemails and forwarding the transcription to the user's email
  • Ability to configure scheduled holidays and company events into the automated answering service workflow
  • Softphone upgrades are disruptive and come out too often
  • Automated workflow is difficult to configure for re-directing a call to a specific number instead of an extension
  • Automated workflow doesn't always take a phone's presence into consideration when attempting to use it in a workflow
The Mitel Applications Suite is well suited for individuals that don't have existing internal messaging or Skype-analog capabilities. It doesn't match up to Microsoft Office365 in that regard (Microsoft Teams is considerably more user-friendly and has an abundance of 3rd party integrations), but it will get the job done. If you are utilizing, say, GoDaddy Webmail, then Mitel would be a good next step. If you are utilizing Google Suite technology, however, I would go elsewhere (i.e. RingCentral, 8x8.)
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Score 8 out of 10
Vetted Review
Verified User
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The entire organization uses Mitel Connect for the phone system. It's a great way to access contacts, view recent phone calls and voicemails, and send instant messages throughout the organization. Being able to avoid using the actual phone to dial in to listen to voicemails, or do a quick and easy search of recent calls is extremely helpful.
  • Mitel Connect has a plethora of capabilities - ranging from customizing your ringtone on your phone, to setting contacts in groups. All of these customizations allow your phone system to be personalized the way that you prefer.
  • Being able to route your phone calls to your cell phone or another is extremely easy to set up and update.
  • The Instant Messaging feature is helpful to use while you are on the phone. You can also set up canned responses.
  • Having the "Help" tab integrated into the actual portal would be useful. This could be fixed by having a simple "?" button in the corner to easily access on the fly.
  • Chat integration with Outlook calendars would be useful.
Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
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Score 10 out of 10
Vetted Review
Verified User
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Everyone in the whole entire organization has it. It started in customer service, but our team decided we wanted it to!
  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
  • For some reason, I would always have problems with my Mitel logging out on its own. That is really all the problems I have ever had! I love this system!
Mitel helps us when our client care/customer service has detail phone calls with clients where we need to address their problems. Our company audits a report of voicemails to make sure we have checks and balances across the company. The system is so easy to use that there is not excuse for calls to be dropped.
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Score 8 out of 10
Vetted Review
Verified User
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We use a Mitel 5000 system at the headquarters. We use software to log in and manage everything phone related. It is used by the IT department and some sales managers. They can review reports on phone usage and make decisions based on that information. The IT department is able to set up new users throughout the system and configure phones as needed.
  • It allows you to set up phones and settings easily.
  • It allows you to set up mailboxes and settings easily.
  • It allows you to set up routing tables for different divisions within the company.
  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
I would say it could be well suited for any business situation. It is a phone system with software to help manage everything from phones, numbers, settings, mailboxes to hunt groups, routing tables, and applications. It may be too much for a business with just a few phones though. They may have other software but I can't say as this is the only phone software I have used.
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October 16, 2019

MITEL Business Solution

Score 8 out of 10
Vetted Review
Verified User
Review Source
Mitel Connect is being used by the staff to utilize as a tool for communication. The Connect Client is installed on the workstations for the staff to be able to have instant message, schedule conference calls, manage their calendar, schedule meetings, manage their phone contacts, review call history, and much more. There are a many robust features that the end users benefit from with this solution.
  • In addition to its array of phone system features, its a great tool for managing your schedule, tasks, calendar, and much more.
  • Mitel has an equally impressive offering of contact center. This allows you to manage the calls from the desktop client.
  • Mitel Connect Client at times does not sync to Outlook in a timely fashion.
  • Added features such as share screen and file attachments would be helpful.
Mitel offers cloud or hosted and onsite solutions. The two hosting options have different setup structures. Based on what solution you choose the cost can be monthly, per user basis. However, an onsite system is a one-time cost with the upfront fees included. Depending how your organization is setup, I would recommend looking into both options and also take your Disaster Recovery plan into consideration.
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Score 7 out of 10
Vetted Review
Verified User
Review Source
Primarily we use the suite to run our conference line. I also use the iOS app for calling but haven’t provided that to other users. We considered using the full messaging system but it was not filling any void that we had. We already had Google Apps for Education which provided messaging without any additional software installation
  • Easy to use communication tool
  • Simple to install
  • Nice mobile app
  • Chat features on the mobile browser that are easy to install.
  • Easier mass install option.
If you already have a chat option integrated into an existing system, this won’t add a lot of additional features. However, it is helpful for tracking in/out of office easily. It is very helpful for remote or traveling employees to stay connected especially to be able to call from their office phone number while away from the office.
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Mitel Applications Suite Scorecard Summary

Feature Scorecard Summary

Hosted PBX (4)
8.0
Multi-level Interactive Voice Response (IVR) (4)
8.0
User templates (6)
8.0
Call reports (6)
7.3
Directory of employee names (7)
9.1
Answering rules (7)
9.3
Call recording (5)
9.2
Call park (7)
8.9
Call screening (5)
8.8
Message alerts (7)
9.0
Video conferencing (5)
8.8
Audio conferencing (6)
8.5
Video screen sharing (3)
9.3
Instant messaging (3)
10.0
Mobile app for iOS (5)
8.8
Mobile app for Android (3)
8.0

About Mitel Applications Suite

The Mitel Applications Suite (or MAS) is a unified business communications platform consisting of a number of different applications, built to suit the needs of enterprises.
Categories:  VoIP

Mitel Applications Suite Technical Details

Operating Systems: Unspecified
Mobile Application:No