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MiVoice Office Application Suite

Score6.6 out of 10

38 Reviews and Ratings

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What is MiVoice Office Application Suite?

MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).

Categories & Use Cases

Key Features

Learn about the best (and worst!) features MiVoice Office Application Suite has to offer, as determined by TrustRadius' reviewers.
Based on 38 ratings of MiVoice Office Application Suite's features
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Top Performing Features

  • High quality audio

    High quality audio connection is consistently available, with few or no interruptions.

    Category average: 8.7

  • High quality video

    High quality video connection is consistently available, with few or no interruptions.

    Category average: 8.7

  • Meeting initiation

    Meetings can be easily initiated, whether they are scheduled or on the fly.

    Category average: 9

Areas for Improvement

  • Mobile app for Android

    Android app

    Category average: 8.6

  • Multi-level Interactive Voice Response (IVR)

    IVR is a phone menu allowing callers to interact with the system through voice and keypad

    Category average: 7.7

  • Hosted PBX

    Hosted telephony infrastructure obviated the need for local PBX hardware

    Category average: 8.5

Reviews

What users are saying about MiVoice Office Application Suite.
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Mitel Works for Us

Incentivized
Verified User
Manager in Corporate (501-1000 employees employees)

Use Cases and Deployment Scope

We use this MiVoice Office Application Suite Mitel software on all of the phones. It's used by the agents to accept calls from customers and to take calls from other agents. It's also used internally to transfer calls, access visual voicemail, and other necessary tasks. It has been our go-to software for a couple of years now and it is working well.

Pros

  • Present info well on screen
  • Makes answering calls easier
  • Give the agents a solid interface

Cons

  • There could be more functionality on the toolbar side.
  • Call transfer options could be easier to use.

Return on Investment

  • It has made making sales and retention calls easier than ever
  • With Mitel, we can assist customers and make money
  • It appears to be a program we will continue using.

Alternatives Considered

Zoom

Other Software Used

Class for Zoom, Outlook Backup Toolbox

Mitel Application Suite is feature sweet.

Incentivized
Steve DavisView profile
Senior Systems and Network Engineer in Information Technology at DiamondIT (11-50 employees employees)

Pros

  • Mobility
  • End user ease of use
  • Advanced features

Cons

  • SIP requires some advanced configuration
  • License portal can be complicated

Return on Investment

  • Lowered monthly phone bill by consolidating all lines into SIP
  • Increased workplace mobility: work from home for example
  • Micollab client increased productivity

Alternatives Considered

Cisco Business Edition 6000 (BE6000)

Other Software Used

Cisco Business Edition 6000 (BE6000), Skype for Business (formerly Lync), VMware ESXi

Mitel Applications Suite - a middle-tier solution for a growing business

Incentivized
Kenneth Harrington-ColonView profile
Internal Systems Specialist in Information Technology at Creative Business Resources (CBR) (11-50 employees employees)

Pros

  • Enabling users to load their profile to an unassigned desk phone, which is useful for switching work locations
  • Transcribing voicemails and forwarding the transcription to the user's email
  • Ability to configure scheduled holidays and company events into the automated answering service workflow

Cons

  • Softphone upgrades are disruptive and come out too often
  • Automated workflow is difficult to configure for re-directing a call to a specific number instead of an extension
  • Automated workflow doesn't always take a phone's presence into consideration when attempting to use it in a workflow

Return on Investment

  • Initial roll-out had multiple instances where the Phone would restart for an upgrade during business hours, cutting off the internal LAN switch
  • Once configured, the Auto-attendant has been reliable during normal business hours and under predictable circumstances
  • Lower cost than some higher-end providers, which helps in ROI when higher-end functionality is not required

Alternatives Considered

RingCentral, Skype for Business (formerly Lync), Microsoft Teams, GoToMeeting and Skype

Other Software Used

Microsoft Teams, GoToMeeting, Skype for Business (formerly Lync), Microsoft Office 365

MITEL Business Solution

Incentivized
Verified User
C-Level Executive in Information Technology (201-500 employees employees)

Pros

  • In addition to its array of phone system features, its a great tool for managing your schedule, tasks, calendar, and much more.
  • Mitel has an equally impressive offering of contact center. This allows you to manage the calls from the desktop client.

Cons

  • Mitel Connect Client at times does not sync to Outlook in a timely fashion.
  • Added features such as share screen and file attachments would be helpful.

Return on Investment

  • It has helped us in implementing a Call Center at a lower price than other vendors with the same if not better enhanced features.
  • The client mobility has helped our lenders be able to handle calls even when oput of the office more efficiently to ensure customers are taken care off, which ultimately brings more business revenue.

Alternatives Considered

Cisco Business Edition 6000 (BE6000) and Avaya Aura Call Center Elite

Other Software Used

Azure Active Directory, Adobe Illustrator CC, Canvas

My Connection with Mitel Connect

Incentivized
Verified User
Employee in Marketing (51-200 employees employees)

Pros

  • Mitel Connect has a plethora of capabilities - ranging from customizing your ringtone on your phone, to setting contacts in groups. All of these customizations allow your phone system to be personalized the way that you prefer.
  • Being able to route your phone calls to your cell phone or another is extremely easy to set up and update.
  • The Instant Messaging feature is helpful to use while you are on the phone. You can also set up canned responses.

Cons

  • Having the "Help" tab integrated into the actual portal would be useful. This could be fixed by having a simple "?" button in the corner to easily access on the fly.
  • Chat integration with Outlook calendars would be useful.

Return on Investment

  • Increased productivity by cutting down quantity of emails sent
  • Improved reliability
  • Ease of access for staff that need a work phone number, but would prefer to handle the phone calls through their cell phone

Alternatives Considered

Avaya Aura Call Center Elite

Other Software Used

Canva, ADP Workforce Now