Overview
What is MiVoice Office Application Suite?
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the…
TrustRadius Insights
MITEL Business Solution
My Connection with Mitel Connect
You won't be calling for help much with this service! I love Mitel!
Mitel helps to keep our business running
Mitel Application Suite is feature sweet.
Mitel Applications Suite - a middle-tier solution for a growing business
Mitel Apps for Business Efficiency
Popular Features
- Directory of employee names (8)10.0100%
- Answering rules (8)10.0100%
- Call park (8)10.0100%
- Message alerts (8)10.0100%
Reviewer Pros & Cons
Pricing
What is MiVoice Office Application Suite?
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance,…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 10High quality audio(1) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 10High quality video(1) Ratings
High quality video connection is consistently available, with few or no interruptions.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 10Meeting initiation(1) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 10Participant roles & permissions(1) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8.2Hosted PBX(4) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 8.6Multi-level Interactive Voice Response (IVR)(4) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 10Directory of employee names(8) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 10Answering rules(8) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 10Call recording(6) Ratings
Automatic recording of inbound and outbound calls
- 10Call park(8) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 10Call screening(6) Ratings
Ability to block numbers or send calls directly to voicemail
- 10Message alerts(8) Ratings
Receive SMS and email message notifications for voice and fax messages
Mobile apps
Apps are compatible with mobile devices.
- 9.4Mobile app for iOS(5) Ratings
App for iPhone and iPad
- 8.9Mobile app for Android(3) Ratings
Android app
Product Details
- About
- Tech Details
- FAQs
What is MiVoice Office Application Suite?
The Mitel Applications Suite (or MAS) is a unified business communications platform (UCaaS) consisting of several different applications, built to suit the needs of enterprises. The Mitel Applications Suite includes a VoIP service as part of its overall use as a unified communications platform, mobile connectivity, call reporting, call recording, and outbound dialing.
Its key benefit is unification, a single application for business communication needs: messaging, presence, mobility, call recording, call reporting, and outbound dialing within a single-server solution. Ideally, organizations will increase business productivity, reduce implementation and training costs, and improve the adoption and effectiveness of communication and collaboration tools.
MiVoice Office Application Suite Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(33)Community Insights
- Business Problems Solved
- Pros
- Cons
Many users have found Mitel to be a valuable tool for their communication needs. They have utilized it for VoIP applications and conference bridges, allowing for seamless communication across various devices. The system is configured with a structured automated call-flow workflow, effectively managing inbound and outbound telecommunications traffic. This has proven to be a significant advantage for organizations, ensuring smooth and efficient communication processes.
Mitel Connect, the communication tool offered by Mitel, has been widely used throughout organizations for various purposes. Users benefit from its robust features, such as instant messaging, conference call scheduling, calendar management, meeting scheduling, phone contact management, call history review, and more. It has become an essential tool for accessing contacts, viewing recent phone calls and voicemails, and sending instant messages. Additionally, the IT department and some sales managers find value in using the software to review phone usage reports and make informed decisions. Overall, Mitel Connect has proven to be versatile and user-friendly, improving communication efficiency within organizations.
Mobility Feature: Users have found the mobility feature of the product highly beneficial, with many stating that it has allowed them to easily switch work locations by loading their profile onto an unassigned desk phone. This flexibility has made it convenient for users to stay connected and productive wherever they go.
Transcription and Forwarding: The ability to transcribe voicemails and forward the transcriptions to their email has been seen as a useful feature by many users. This functionality allows them to conveniently read and manage their voicemail messages, saving time and ensuring important information is not missed.
Scheduled Holidays and Events: Users appreciate the capability of configuring scheduled holidays and company events into the automated answering service workflow. Many reviewers have mentioned how this feature helps in managing phone system operations efficiently, allowing for seamless communication even during special occasions or planned closures.
Difficult advanced configuration for SIP: Many users have found the advanced configuration required for SIP to be challenging, resulting in difficulties in setting up and effectively using this feature.
Complicated license portal: Several users have described the license portal as complicated, making it cumbersome to navigate and manage licenses efficiently. This complexity can lead to confusion and potential errors in license management.
Disruptive and frequent softphone upgrades: Many reviewers have expressed frustration with the disruptive nature of softphone upgrades, stating that they occur too frequently and cause interruptions to their workflow. These frequent updates can disrupt productivity and require users to constantly adapt to new versions of the software.
Attribute Ratings
Reviews
(1-8 of 8)Mitel Works for Us
- Present info well on screen
- Makes answering calls easier
- Give the agents a solid interface
- There could be more functionality on the toolbar side.
- Call transfer options could be easier to use.
MITEL Business Solution
- In addition to its array of phone system features, its a great tool for managing your schedule, tasks, calendar, and much more.
- Mitel has an equally impressive offering of contact center. This allows you to manage the calls from the desktop client.
- Mitel Connect Client at times does not sync to Outlook in a timely fashion.
- Added features such as share screen and file attachments would be helpful.
My Connection with Mitel Connect
- Mitel Connect has a plethora of capabilities - ranging from customizing your ringtone on your phone, to setting contacts in groups. All of these customizations allow your phone system to be personalized the way that you prefer.
- Being able to route your phone calls to your cell phone or another is extremely easy to set up and update.
- The Instant Messaging feature is helpful to use while you are on the phone. You can also set up canned responses.
- Having the "Help" tab integrated into the actual portal would be useful. This could be fixed by having a simple "?" button in the corner to easily access on the fly.
- Chat integration with Outlook calendars would be useful.
- Call reporting
- Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
- Integrated with our email system.
- For some reason, I would always have problems with my Mitel logging out on its own. That is really all the problems I have ever had! I love this system!
Mitel helps to keep our business running
- It allows you to set up phones and settings easily.
- It allows you to set up mailboxes and settings easily.
- It allows you to set up routing tables for different divisions within the company.
- It would be nice if they had more documentation on how to do things within the system that was easier to find.
- The software has so many features that it can be overwhelming.
Mitel Application Suite is feature sweet.
- Mobility
- End user ease of use
- Advanced features
- SIP requires some advanced configuration
- License portal can be complicated
- Enabling users to load their profile to an unassigned desk phone, which is useful for switching work locations
- Transcribing voicemails and forwarding the transcription to the user's email
- Ability to configure scheduled holidays and company events into the automated answering service workflow
- Softphone upgrades are disruptive and come out too often
- Automated workflow is difficult to configure for re-directing a call to a specific number instead of an extension
- Automated workflow doesn't always take a phone's presence into consideration when attempting to use it in a workflow
Mitel Apps for Business Efficiency
- Easy to use communication tool
- Simple to install
- Nice mobile app
- Chat features on the mobile browser that are easy to install.
- Easier mass install option.