Mitel MiCollab Reviews

MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors.

Both products work really well. Both require a good amount of setup. MiCollab is much cheaper with an equal amount of quality.

I believe that most of my colleages prefer Webex. That could just be that people like that with which they are familiar. But, I can't really say. Webex did seem to be easier to use from my perspective.

Not as good as its competitors but does the job. It needs to have more features and integrate with other applications.

8x8 is a great solution, we have just been on the MiTel MiCollab and Mitel softwares for many years. Prior to joining this company I was responsible for the communications system. 8x8 at the time was the best choice, however, I would now pick MiTel and the MiCollab softwares over 8x8. While 8x8 offers fairly simple set up and integrated SMS & Faxing all in one platform, it does not allow the amount of custom programming etc. that MiTel does.

This is good for syncing with your Mitel desk phone (we use cloud-based Mitel service). It is definitely a help with that system. As for a stand-alone product, I don't see that it would be useful (like Skype). Does not have video conferencing. It does have a chat feature, but its only within your system - not external. This is really an add-on to the Mitel system - its makes using their phone system easier and better but does not work outside that sphere.

Mitel is more well known within the IT world and had better ratings. That is why our IT department went with Mitel MiCollab. Plus it was compatible with all our devices and suited all our needs as an organization.