Mitel MiCollab

Mitel MiCollab

Score 6.9 out of 10
Mitel MiCollab

Overview

What is Mitel MiCollab?

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.
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Recent Reviews

Mitel? Do tell!

6 out of 10
September 18, 2019
We had a Mitel phone system and replaced our online meetings with Mitel MiCollab to integrate the whole thing. It is used by the entire …
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Popular Features

View all 22 features
  • Scheduling (8)
    8.6
    86%
  • Notifications (12)
    8.2
    82%
  • Chat (12)
    7.9
    79%
  • Mobile Access (11)
    6.8
    68%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is Mitel MiCollab?

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

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Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.1Avg 7.9

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

7.6Avg 7.9

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7.4Avg 8.1
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Product Details

What is Mitel MiCollab?

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Mitel MiCollab Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Reviewers rate Task Management highest, with a score of 9.5.

The most common users of Mitel MiCollab are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (43)

Attribute Ratings

Reviews

(1-13 of 13)
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Sarah Urbani | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
For people who work in different departments, it's great to have it set up for certain queues, certain calls go to certain dept. It is very well versed to set up how you want. You. An use a physical phone or a donelpadable version you use on the computer with a headset.
Score 8 out of 10
Vetted Review
Verified User
MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
Joe Foran | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
It is well suited for basic conferencing "online" (ie through a NAT-ed connection to your own network) if you have a few users who are familiar with the product and use it on a regular basis. It is less well-suited to dispersed companies with people in many locations (including remote telework employees) who need to meet and are not Mitel users.
Score 8 out of 10
Vetted Review
Verified User
Mitel MiCollab works great for organizations that require its employees to communicate on a consistent basis. It provides everything a company might need to communicate, collaborate, and share insights. The software would be much less appropriate for smaller companies with only a small number of employees working together in close quarters in addition to those where employees complete tasks with little to no team input.
Kaitlyn Wright | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
MiCollab is great for employees working remotely, on the go, or just wanting flexibility. No physical phone is required allowing employees to make calls from anywhere they can get access to a computer or device. Would highly recommend for staff to be setup before they need it to avoid having to learn it in a panic.
Score 6 out of 10
Vetted Review
Verified User
Mitel MiCollab is fine for a softphone and collaboration solution. Instant messaging and screen sharing works well for team collaboration. MiCollab should suit any mid to large sized corporation looking to unify communications. The mobile app is not reliable, so if the company relies on cell phone use, then this might not be the best solution. If VoIP only, then MiCollab is servicable.
Score 3 out of 10
Vetted Review
Verified User
With on-premise infrastructure, this product tends to run smoothly. We have yet to evaluate Mitel's cloud offerings, which appear to be good, but quite expensive.

As a phone system, the product does what it's supposed to do. As a collaboration tool, it has very basic functionality but that's about it.
Steve Davis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
This is suited to any environment that wants to improve their voice and collaboration capabilities. I've deployed well in single-site and multi-site deployments.
September 18, 2019

Mitel? Do tell!

Score 6 out of 10
Vetted Review
Verified User
As I said, I find it to be fairly seamless when used for only a call. It works fairly well for calls where the user must share a screen. It seems to work less well for instances where a recording is needed. But, we do get the recordings and we are able to watch them.
Erik Jensen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
If you're looking to streamline your enterprise-level communications system and interoffice communications then this is the tool to get the job done. As stated previously it works as intended with minor issues. It is well suited for larger companies who can afford the infrastructure and investment it takes to set it up properly. As far as back-end support goes, you may be better off hiring a third-party telecom vendor like we did. For smaller companies looking for only a few phones, there are solutions that are much less expensive and "out of the box" ready for use.
Nathan Venno | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Excellent for the receptionist - allows easy transfer and viewing of incoming calls. The chat feature is helpful as well. Transfer and conference options are easy to use click option. Good for sales as well - easy to sync phone and smartphone so they are never out of reach. Also good for checking message and calls that may have been missed
Heather Keene | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
For an organization such as ours, the Mitel MiCollab was suited for us for personal and business use to unify our business communications. We also [use] iPaired with Mitel phones, and can now check for missed calls and voicemails while away from the office and it is pretty easy, and the directory list makes it easy to call anyone in the company without having to look up their extension while out in the field.
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