Mitel MiCollab

Mitel MiCollab Reviews

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Ratings and Reviews
(1-12 of 12)

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Joe Foran | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
It is well suited for basic conferencing "online" (ie through a NAT-ed connection to your own network) if you have a few users who are familiar with the product and use it on a regular basis. It is less well-suited to dispersed companies with people in many locations (including remote telework employees) who need to meet and are not Mitel users.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Mitel MiCollab works great for organizations that require its employees to communicate on a consistent basis. It provides everything a company might need to communicate, collaborate, and share insights. The software would be much less appropriate for smaller companies with only a small number of employees working together in close quarters in addition to those where employees complete tasks with little to no team input.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Very well suited for travelling employees and employees working from home. It is not as appropriate for people who are only working in the office unless they are using all of the features available like messaging and video calls. It's great for those who rely only on their cell phones and not a desk phone.
Kaitlyn Wright | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
MiCollab is great for employees working remotely, on the go, or just wanting flexibility. No physical phone is required allowing employees to make calls from anywhere they can get access to a computer or device. Would highly recommend for staff to be setup before they need it to avoid having to learn it in a panic.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Mitel MiCollab is fine for a softphone and collaboration solution. Instant messaging and screen sharing works well for team collaboration. MiCollab should suit any mid to large sized corporation looking to unify communications. The mobile app is not reliable, so if the company relies on cell phone use, then this might not be the best solution. If VoIP only, then MiCollab is servicable.
Steve Davis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
This is suited to any environment that wants to improve their voice and collaboration capabilities. I've deployed well in single-site and multi-site deployments.
Score 3 out of 10
Vetted Review
Verified User
Review Source
With on-premise infrastructure, this product tends to run smoothly. We have yet to evaluate Mitel's cloud offerings, which appear to be good, but quite expensive.

As a phone system, the product does what it's supposed to do. As a collaboration tool, it has very basic functionality but that's about it.
Erik Jensen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
If you're looking to streamline your enterprise-level communications system and interoffice communications then this is the tool to get the job done. As stated previously it works as intended with minor issues. It is well suited for larger companies who can afford the infrastructure and investment it takes to set it up properly. As far as back-end support goes, you may be better off hiring a third-party telecom vendor like we did. For smaller companies looking for only a few phones, there are solutions that are much less expensive and "out of the box" ready for use.
Nathan Venno | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Excellent for the receptionist - allows easy transfer and viewing of incoming calls. The chat feature is helpful as well. Transfer and conference options are easy to use click option. Good for sales as well - easy to sync phone and smartphone so they are never out of reach. Also good for checking message and calls that may have been missed
Heather Keene | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
For an organization such as ours, the Mitel MiCollab was suited for us for personal and business use to unify our business communications. We also [use] iPaired with Mitel phones, and can now check for missed calls and voicemails while away from the office and it is pretty easy, and the directory list makes it easy to call anyone in the company without having to look up their extension while out in the field.
September 18, 2019

Mitel? Do tell!

Score 6 out of 10
Vetted Review
Verified User
Review Source
As I said, I find it to be fairly seamless when used for only a call. It works fairly well for calls where the user must share a screen. It seems to work less well for instances where a recording is needed. But, we do get the recordings and we are able to watch them.

Mitel MiCollab Scorecard Summary

Feature Scorecard Summary

Project Management (7)
67%
6.7
Task Management (6)
79%
7.9
Gantt Charts (1)
80%
8.0
Scheduling (7)
76%
7.6
Workflow Automation (3)
65%
6.5
Mobile Access (12)
68%
6.8
Search (8)
59%
5.9
Visual planning tools (4)
42%
4.2
Communication (8)
69%
6.9
Chat (12)
81%
8.1
Notifications (11)
79%
7.9
Discussions (8)
70%
7.0
Surveys (1)
100%
10.0
Internal knowledgebase (5)
82%
8.2
Integrates with GoToMeeting (4)
34%
3.4
Integrates with Gmail and Google Hangouts (4)
35%
3.5
Integrates with Outlook (7)
73%
7.3
File Sharing & Management (7)
64%
6.4
Video files (5)
46%
4.6
Audio files (7)
60%
6.0
Document collaboration (5)
55%
5.5
Access control (7)
73%
7.3
Advanced security features (7)
70%
7.0
Integrates with Google Drive (2)
70%
7.0
Device sync (7)
72%
7.2

What is Mitel MiCollab?

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Mitel MiCollab Pricing

Mitel MiCollab Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Mitel MiCollab?

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

What is Mitel MiCollab's best feature?

Reviewers rate Internal knowledgebase highest, with a score of 8.2.

Who uses Mitel MiCollab?

The most common users of Mitel MiCollab are from Mid-size Companies and the Hospital & Health Care industry.