Mitel MiCollab

Mitel MiCollab

About TrustRadius Scoring
Score 7.0 out of 100
Mitel MiCollab

Overview

Recent Reviews

Mitel MiCollab Review

6 out of 10
October 23, 2019
MiCollab is used as the real-time phone directory for our organization. It also allows staff to use the chat function, check their …
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Mitel? Do tell!

6 out of 10
September 18, 2019
We had a Mitel phone system and replaced our online meetings with Mitel MiCollab to integrate the whole thing. It is used by the entire …
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Popular Features

View all 22 features

Chat (12)

8.1
81%

Notifications (11)

7.9
79%

Scheduling (7)

7.7
77%

Mobile Access (11)

6.8
68%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Mitel MiCollab?

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

What is Cisco Jabber?

Cisco Jabber is a communication platform that is available as a browser-based and mobile app solution. It allows users to collaborate across channels such as instant messaging, voice, VoIP, and video telephony. Features include voice and video calling, call recording, and broadcast messaging.

Features Scorecard

Project Management

6.6
66%

Communication

6.9
69%

File Sharing & Management

6.1
61%

Product Details

What is Mitel MiCollab?

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Mitel MiCollab Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Mitel MiCollab?

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

What is Mitel MiCollab's best feature?

Reviewers rate Internal knowledgebase highest, with a score of 8.2.

Who uses Mitel MiCollab?

The most common users of Mitel MiCollab are from Mid-sized Companies (51-1,000 employees) and the Telecommunications industry.

Reviews and Ratings

 (41)

Ratings

Reviews

(1-12 of 12)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
  • This has been a great investment for the company I work for.
  • The only downside is end-users getting one headset for home and work as some have broken them during transport and each headset is over $100 which can get costly if there are a lot of users and they break their first headset.
  • Headsets are not fully needed as PC speakers can be used as well as the internal mic but then all calls are similar to putting someone on speakerphone.
Joe Foran | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
  • [I felt] it was a waste of licensing dollars because we didn't use the product due to its difficulty and limitations.
  • It could provide ROI for small, Mitel-familiar teams vs paying for a different service.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Having a singular platform with all the necessary features for communication and collaboration has saved my organization both time and money.
  • The first-rate customer support has made integration and onboarding with new employees fast and easy.
  • The ability to share feedback and collaborate in real time has improved client outcomes through more robust services being provided.
Score 3 out of 10
Vetted Review
Verified User
Review Source
  • This product was competitively priced when originally purchased. We will need to evaluate whether to replace it when it approaches the end of life or simply upgrade it.
  • Users typically only use the phone system because the collaboration tools have been superseded in functionality by other tools.
Steve Davis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • Allowed mobility so employees can work from home.
  • Allows better collaboration and communication inside and outside the office.
  • Allows flexibility with communications. Single Number Reach, softphone, control desk phone from PC, etc.
September 18, 2019

Mitel? Do tell!

Score 6 out of 10
Vetted Review
Verified User
Review Source
  • I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
Erik Jensen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • It allows us to expand our company and configure in many different ways that other systems simply cannot. We have streamlined our overall operations by not only using MiCollab but using Mitels entire communications software(s).
  • We need the ability to Tenant systems, route calls very specifically and much more. While MiCollab does not allow this (yet) we have this set up through other MiTel softwares to get the job done.
Heather Keene | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • We have only had this for our organization for just a few months but hopefully it will help with our communication as a whole.
  • We are hoping it will help with scheduling conflicts being as we can share our calendars within the organization as a whole.
  • Will save time on trying to contact people since we can see who is in office and out of office!