Mitel MiCollab

Mitel MiCollab

Score 6.9 out of 10
Mitel MiCollab

Overview

What is Mitel MiCollab?

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.
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Recent Reviews

Mitel? Do tell!

6 out of 10
September 18, 2019
We had a Mitel phone system and replaced our online meetings with Mitel MiCollab to integrate the whole thing. It is used by the entire …
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Popular Features

View all 22 features
  • Scheduling (8)
    8.6
    86%
  • Notifications (12)
    8.2
    82%
  • Chat (12)
    7.9
    79%
  • Mobile Access (11)
    6.8
    68%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Mitel MiCollab?

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.1Avg 7.9

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

7.6Avg 7.9

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7.4Avg 8.1
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Product Details

What is Mitel MiCollab?

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Mitel MiCollab Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Reviewers rate Task Management highest, with a score of 9.5.

The most common users of Mitel MiCollab are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (43)

Attribute Ratings

Reviews

(1-13 of 13)
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Sarah Urbani | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Everyone in the company uses it. Our school teachers, tech helpdesk, not, HR etc. It is essential to our daily tasks, especially for the service reps that deal with patients, schools, teachers and doctors every day. It'd easy to setup either the physical phone or computer client for everyone's needs
Score 8 out of 10
Vetted Review
Verified User
We use Mitel MiCollab for end users when they are working from home due to the pandemic. It has become more mainstream for end-users to use MiCollab at work as well as they prefer it over the traditional desk phone. This has helped greatly due to our phone system and end-users getting calls from the operators.
Joe Foran | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
[In my experience] it is incredibly obtuse for a non-phone system admin to get configured, and it anything but user-friendly. We love our Mitel phone system - it has all the features we need, but when we looked at using MiCollab for conferencing it became quickly obvious that the hosting providers like Zoom, GoTo, and others were far and away the better platforms.
Score 8 out of 10
Vetted Review
Verified User
Mitel MiCollab is being used across the entirety of my organization. The software has helped to increase the productivity and efficiency of those at my company as it provides a single application for voice, messaging, presence, audio conferencing, mobility and team collaboration; regardless of whether individuals are physically in the office, working from home, or on the road.
Kaitlyn Wright | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Administrators at our district have been setup with the Micollab app on their phones to be able to contact families without showing their cell phone number. This has been crucial during the pandemic closures. In addition, our administrative staff have the app to be able to continue to receive phone calls even when the building is closed. Micollab has become an integral tool for us. We utilize both the iOS app and the web application.
Score 6 out of 10
Vetted Review
Verified User
Our organization used to use Mitel MiCollab as a soft-phone, team collaboration solution, but we have switched to Microsoft Teams a couple years ago as our collaboration solution. MiCollab was used across the entire organization and the main purpose for it's use was to couple a user's phone with their laptop, instead of a hardwired desk phone. This enabled employees to have access to the company phones when working from home, or hot-desks. It supported a flexible work environment.
Score 3 out of 10
Vetted Review
Verified User
We set this product up approximately 5 years ago. The product works, BUT the product has not kept up with its competitors who have far surpassed this product's capabilities. My recommendation for anyone seriously considering this product for the collaboration tools is to evaluate competitors - who typically have more robust solutions. My recommendation to Mitel is to figure out who you want to be - a telecom provider or a collaboration customer. If you're trying to be the latter, you really need to be much more innovative and agile.
Steve Davis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
At my organization, we utilized it to replace our Cisco BE6000 and Cisco Jabber. As consultants, we utilized it as a VoIP product of choice to deliver client solutions. It provides voice and collaboration as well as allows for easy remote access to the VoIP system for excellent mobility capabilities.
October 23, 2019

Mitel MiCollab Review

Score 6 out of 10
Vetted Review
Verified User
MiCollab is used as the real-time phone directory for our organization. It also allows staff to use the chat function, check their voicemails from within the app and toggle where their phone calls are routed to within the app. Using this tool saves staff time and effort when using their Mitel devices.
September 18, 2019

Mitel? Do tell!

Score 6 out of 10
Vetted Review
Verified User
We had a Mitel phone system and replaced our online meetings with Mitel MiCollab to integrate the whole thing. It is used by the entire organization for internal meetings. We have a good number of remote employees and offices in other countries so we are required to do a considerable amount of collaborating via online meetings.
Erik Jensen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use it across the entire organization. With over 50 users and growing each month, it allows seamless communication with our associates as well as our staff. We were using several different media platforms prior to combining everything into MiCollab. It allows us to message directly with peers eliminating the need to use MS Lync/Skype for Business. We are able to easily transfer calls to and from mobile devices, see who is on the phone and also as a global contact list.
Nathan Venno | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We have implemented this company-wide and have been using it for about a year now. We are a very phone-heavy company and this helps the users to manage their time/calls more efficiently. It also helps with conference calling and mobile use - making our salespeople more efficient as they can be reached at almost any time and location
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