Mitel MiCollab Reviews

[In my experience] it is incredibly obtuse for a non-phone system admin to get configured, and it anything but user-friendly. We love our Mitel phone system - it has all the features we need, but when we looked at using MiCollab for conferencing it became quickly obvious that the hosting providers like Zoom, GoTo, and others were far and away the better platforms.

Mitel MiCollab is being used across the entirety of my organization. The software has helped to increase the productivity and efficiency of those at my company as it provides a single application for voice, messaging, presence, audio conferencing, mobility and team collaboration; regardless of whether individuals are physically in the office, working from home, or on the road.

This is being used across the corporate side of the company. It addresses COVID-19 and working from home, giving everyone the flexibility to answer a call from their personal phone if forwarded by still using their corporate number. It also helps post-COVID with employees who work on the road or travel often for work.

Administrators at our district have been setup with the Micollab app on their phones to be able to contact families without showing their cell phone number. This has been crucial during the pandemic closures. In addition, our administrative staff have the app to be able to continue to receive phone calls even when the building is closed. Micollab has become an integral tool for us. We utilize both the iOS app and the web application.

Our organization used to use Mitel MiCollab as a soft-phone, team collaboration solution, but we have switched to Microsoft Teams a couple years ago as our collaboration solution. MiCollab was used across the entire organization and the main purpose for it's use was to couple a user's phone with their laptop, instead of a hardwired desk phone. This enabled employees to have access to the company phones when working from home, or hot-desks. It supported a flexible work environment.

At my organization, we utilized it to replace our Cisco BE6000 and Cisco Jabber. As consultants, we utilized it as a VoIP product of choice to deliver client solutions. It provides voice and collaboration as well as allows for easy remote access to the VoIP system for excellent mobility capabilities.

We set this product up approximately 5 years ago. The product works, BUT the product has not kept up with its competitors who have far surpassed this product's capabilities. My recommendation for anyone seriously considering this product for the collaboration tools is to evaluate competitors - who typically have more robust solutions. My recommendation to Mitel is to figure out who you want to be - a telecom provider or a collaboration customer. If you're trying to be the latter, you really need to be much more innovative and agile.

We use it across the entire organization. With over 50 users and growing each month, it allows seamless communication with our associates as well as our staff. We were using several different media platforms prior to combining everything into MiCollab. It allows us to message directly with peers eliminating the need to use MS Lync/Skype for Business. We are able to easily transfer calls to and from mobile devices, see who is on the phone and also as a global contact list.

We have implemented this company-wide and have been using it for about a year now. We are a very phone-heavy company and this helps the users to manage their time/calls more efficiently. It also helps with conference calling and mobile use - making our salespeople more efficient as they can be reached at almost any time and location

We have just recently implemented Mitel MiCollab across the whole organization. We are hoping that by using Mitel MiCollab it will address the problem of communication issues as a whole within the organization.

We had a Mitel phone system and replaced our online meetings with Mitel MiCollab to integrate the whole thing. It is used by the entire organization for internal meetings. We have a good number of remote employees and offices in other countries so we are required to do a considerable amount of collaborating via online meetings.

MiCollab is used as the real-time phone directory for our organization. It also allows staff to use the chat function, check their voicemails from within the app and toggle where their phone calls are routed to within the app. Using this tool saves staff time and effort when using their Mitel devices.