Mitel MiCollab Reviews

29 Ratings
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Score 6.4 out of 100

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Reviews (1-7 of 7)

Steve Davis | TrustRadius Reviewer
January 17, 2020

Mitel MiCollab - A Network Engineer's Review

Score 10 out of 10
Vetted Review
Review Source

Pros and Cons

  • Easy deployment to end users, which assists with client deployment. Their email that provides access to download the software via multiple methods helps tremendously on the consulting side.
  • Easy interface for collaboration and voice. End users like the clean interface and ease of use.
  • An all-in-one solution for voice and collaboration. It delivers voicemail, chat, voice services, and mobility.
  • SIP registration can be difficult at times and tricky during the first time setup. I would recommend taking the MiCollab class offered through Mitel as well as having experience with SIP and Wireshark.
  • If you need to have a clustered MiCollab setup for SIP (one MiCollab server on LAN, the other on DMZ), this can add to the cost. It would be nice if they offered an all-in-one solution with a single MiCollab server.
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Anonymous | TrustRadius Reviewer
September 18, 2019

Mitel? Do tell!

Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • For a user, once you get everything set up, attendance is pretty seamless.
  • This provides easy access for meetings that involve only a call.
  • We use it also to share screens and information and it works well for this.
  • I found the set up to be less than intuitive. And, it involved a lot of steps. But, now I seem to be good to go.
  • I don't host many meetings at all but those who do present seem to have issues with recording from time to time.
  • Reviewing a recording can sometimes be a challenge because of the set up and the type of file involved. We have a lot of recordings and I end up watching a good number of them. I wish that part were easier.
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Anonymous | TrustRadius Reviewer
October 23, 2019

Mitel MiCollab Review

Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The directory search function.
  • Controlling of Mitel equipment (desk phone, softphone, mobile).
  • Not good integration with the ACD (call center agents). It cannot be used as a softphone only with ACD.
  • The chat function can be improved.
  • Setting up provisioning can only be pushed from server-side, especially on re-deployment or changes.
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Erik Jensen | TrustRadius Reviewer
May 17, 2018

Enterprise Level Communications System - Simplified

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The messaging platform, while simple, gets the job done without all the unnecessary and often clunky features of other instant messaging platforms.
  • With a click of a button I can see all my messaging and call history. Set my away status with different options for how the phone should respond based on that status. This is great for when I am traveling for work and need to set my phones up to ring a specific way.
  • Checking of voicemails and clearing them out is simple with the MiCollab app. No need to have to dial from your desk phone any longer. Quick and easy to return calls directly from the app. You can also forward the voicemail to other users with a couple clicks of the mouse.
  • It would be nice if they integrated SMS and Faxing easily into one platform. If they have it, we may simply have not taken advantage of it, yet.
  • Tenanting of MiCollab is in the works but something that would be helpful sooner than later.
  • Make it easier to reinstall the app on your cell phone. I have had a few times where my phone needs to be fully reset and reinstalling this app becomes put off due to how cumbersome the process is.
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Nathan Venno | TrustRadius Reviewer
January 16, 2018

Mitel MiCollab - great addition to your Mitel phone system

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • See who is using the phone at a given time
  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
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Heather Keene | TrustRadius Reviewer
March 30, 2017

Mitel MiCollab is Mighty Fine!!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Going with Mitel MiCollab provided our company and employee access to everyone in the organization whether we were on or off the premises.
  • MiCollab Mobile is supported by many devices such as BlackBerry, Android, and iPhone/iPads, there are not many O/S that are not supported.
  • Everything is available at your fingertips so you can balance your work life as well as your personal life and is extremely user-friendly!
  • I wish that Mitel MiCollab had more customization options, I personally think MiCollab would work better with inverted or high-contrast color schemes.
  • Mitel's website in general is very difficult to navigate and if you want pricing for your company for the New Mitel MiCollab, you have to contact them directly.
  • The names of the services that Mitel provides regarding the Mitel miCollab are very similar, which can be confusing when browsing and trying to learn about the Mitel Micollab, so you need someone who really understands what they are reading to explain everything to you at first, but then it is pretty easy from there.
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Feature Scorecard Summary

Task Management (3)
6.1
Gantt Charts (1)
8
Scheduling (4)
6.4
Workflow Automation (1)
9
Mobile Access (7)
6.7
Search (4)
9.2
Visual planning tools (3)
6.7
Chat (7)
7.5
Notifications (6)
8.0
Discussions (4)
6.9
Surveys (1)
10
Internal knowledgebase (3)
5.6
Integrates with GoToMeeting (2)
1.0
Integrates with Gmail and Google Hangouts (2)
4.0
Integrates with Outlook (4)
7.3
Video files (3)
7.4
Audio files (4)
6.8
Document collaboration (3)
6.1
Access control (4)
6.8
Advanced security features (4)
6.8
Integrates with Google Drive (1)
8
Device sync (3)
4.9

About Mitel MiCollab

Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.

Mitel MiCollab Technical Details

Operating Systems: Unspecified
Mobile Application:No