Mitel MiCollab - Can be great if you have proper support from hosted services!
- Voicemail To Email
- Creating custom buttons tied to specific user profiles
- Hotdesking - allowing users to log in to phones district-wide.
- Record an active call with just the push of a button
- Teleworker phones - allowing phones to be programmed for off-site use with only a PoE injector/internet access needed.
Cons
- Training of local providers needs a 100% overhaul. Our local providers didn't seem to know how to fix most issues we encountered - unless they called an off-site contact who was rarely available when needed.
- Remove the need for local controllers (I have heard newer versions of this software have gone this way - but still require the end-user to host a VM on hardware they own)