Mitel MiCollab Reviews

SIP registration can be difficult at times and tricky during the first time setup. I would recommend taking the MiCollab class offered through Mitel as well as having experience with SIP and Wireshark.

If you need to have a clustered MiCollab setup for SIP (one MiCollab server on LAN, the other on DMZ), this can add to the cost. It would be nice if they offered an all-in-one solution with a single MiCollab server.

Collaboration tools have not kept pace with other competitors.

Speakerphone is sub-par with vast room for improvement.

I found the set up to be less than intuitive. And, it involved a lot of steps. But, now I seem to be good to go.

I don't host many meetings at all but those who do present seem to have issues with recording from time to time.

Reviewing a recording can sometimes be a challenge because of the set up and the type of file involved. We have a lot of recordings and I end up watching a good number of them. I wish that part were easier.

Not good integration with the ACD (call center agents). It cannot be used as a softphone only with ACD.

The chat function can be improved.

Setting up provisioning can only be pushed from server-side, especially on re-deployment or changes.

It would be nice if they integrated SMS and Faxing easily into one platform. If they have it, we may simply have not taken advantage of it, yet.

Tenanting of MiCollab is in the works but something that would be helpful sooner than later.

Make it easier to reinstall the app on your cell phone. I have had a few times where my phone needs to be fully reset and reinstalling this app becomes put off due to how cumbersome the process is.

Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling

Has chat feature to tag someone when they are on the phone, or you just don't want to call

App for smartphone allows for desk phone to cell phone collaboration

I wish that Mitel MiCollab had more customization options, I personally think MiCollab would work better with inverted or high-contrast color schemes.

Mitel's website in general is very difficult to navigate and if you want pricing for your company for the New Mitel MiCollab, you have to contact them directly.

The names of the services that Mitel provides regarding the Mitel miCollab are very similar, which can be confusing when browsing and trying to learn about the Mitel Micollab, so you need someone who really understands what they are reading to explain everything to you at first, but then it is pretty easy from there.