Name: MiVoice Business
Rating: 6 (2 reviews)
Author: Mitel Networks Corporation

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Feature Management

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Emissions Management

Payment Facilitation

Workflow

Enterprise

Accounting

Accounts Receivable

CTRM

Travel Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Change and Configuration Management

Cloud Migration

Cloud Storage

Configuration Management

Data Deduplication

Database-as-a-Service (DBaaS)

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

Managed Public Cloud Infrastructure

Migration

Mobile Data Security

Mobile Identity

Network Performance Monitoring

SaaS Management

Sensitive Data Discovery

Software Composition Analysis (SCA)

Time Series Databases

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Email Marketing

Marketing Automation

Online Reputation Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Enablement

Sales Incentive Compensation Management

Sales Performance Management

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Security

Aviation

Banking

Geographic Information

Insurance Agency Management

Insurance Claims Management

Physical Therapy

Vertical-Specific

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### Call Management
Users consistently highlight MiVoice Business's call management as a standout feature, praising its ability to handle a high volume of incoming calls efficiently. The system's call tracking and phone integration functionalities are commended for enhancing communication within the organization. Additionally, users appreciate the flexibility and reliability offered by the IM feature, making it easier for employees to collaborate effectively. MiVoice Business's call management capabilities receive positive feedback for providing detailed reports on call usage throughout the day and for optimizing phone queues. The system's user-friendly interface and seamless integration with mobile devices further contribute to its appeal among users seeking a comprehensive call management solution.

### Contact Center Solutions
Users have expressed mixed opinions about MiVoice Business's contact center features and tools. While some users appreciate the user-friendly interface and comprehensive set of tools for calling, collaborating, and mobility administration, others have raised concerns about occasional issues with ACD and contact center agents not being logged in properly. Additionally, there have been mentions of the system finding the needs of integral companies rather than focusing on specific areas. This indicates that there is a varied perception of the effectiveness and reliability of MiVoice Business's contact center solutions among users.

### Communication Tools and Features
Users appreciate the ease of use and versatility of MiVoice Business's communication tools and features. The platform's ability to streamline communication processes, such as chat, calling, and messaging, has been highlighted as a significant advantage. Additionally, the diverse range of features, including Bluetooth pairing and USB connectivity, has been commended for enhancing overall user experience. Suggestions for improvement mainly revolve around enhancing contact filtering options and implementing chat history archives to further optimize communication efficiency.

### Reporting and Analytics
Users appreciate MiVoice Business for its efficient reporting and analytics features, particularly highlighting its ability to generate detailed reports on phone usage, phone queues, and call log viewing. The platform's reporting tools are commended for their user-friendly interface and the convenience they offer in tracking and analyzing communication data. While some users have noted minor areas for improvement, overall, MiVoice Business's reporting and analytics functionalities are seen as valuable assets for enhancing operational efficiency and performance evaluation.

Mitel Chat Feature: Users appreciate the ability to chat with teammates using the Mitel chat feature, enhancing communication and collaboration. Several users have praised this feature, stating that it has improved their team's efficiency and made it easier to communicate in real-time.

Efficient Call Handling: The ability to transfer, swap, and connect calls using the desktop is a feature that users enjoy, making call handling more efficient. Many reviewers have mentioned this feature as a key benefit of using Mitel, noting that it saves them time and streamlines their calling process.

Helpful Note Feature: Users find the note feature helpful for keeping track of who is in or out of the office, especially when a customer requests to speak to a particular agent. Several users have mentioned how this feature allows them to easily manage incoming calls and provide better customer service by knowing staff availability at all times.

Users commonly recommend seeking third-party support for MIVoice business to ensure a smooth experience and address any challenges that may arise. They emphasize the importance of good support in maximizing the benefits of the software.

It is recommended to carefully review communication needs before selecting MIVoice business. While the software is convenient for big businesses and offers streamlined uninterrupted communication services, some users mention that there are cheaper products available that are also easy to administrate. Taking into account specific requirements can help make an informed decision.

Users suggest exploring all available options and features before making a purchase decision. Some recommend considering Mitel MiCollab Client as an addition to MiVoice phones for advanced Unified Communications. Others advise looking at other services and comparing them to Mitel. This thorough evaluation process can help ensure that the chosen software meets all organizational requirements.

Cost: Some users have found the cost of the software to be a disadvantage, as it is not considered economical for small-sized businesses and startups due to pricing models and inefficient customer support. Several reviewers expressed this concern.

Support: Users have reported difficulties in getting in touch with support when needed. They also mentioned that the customer service provided was not effective in solving problems and often required additional charges for making changes. Multiple reviewers highlighted these issues.

Technical Issues: MiVoice Business has been associated with various technical issues such as constant programming errors, audio problems, equipment malfunctions, occasional glitches, connectivity issues, and difficulty in troubleshooting and resolving problems. Multiple users have experienced these challenges while using the software.

MiVoice Business is a versatile and reliable communication software that has proven to be incredibly helpful for handling a high volume of incoming calls and enabling flexible and efficient communication among company employees. Users have praised the instant messaging feature, which allows for quick and easy communication with colleagues. This feature has made it convenient for users to ask for updates or send small chats related to ongoing projects. The software's ability to provide easy access to phone numbers and chat history has also been highly appreciated, as it eliminates the need to search for information or keep multiple windows open.

One of the standout features of MiVoice Business is its comprehensive contact center services, which can be deployed in the cloud, on-premises, or as a hybrid system. This flexibility makes it suitable for both large and small enterprises. Additionally, the software provides performance analytics tools that enable users to monitor and analyze system performance. This helps identify and resolve voice quality problems before they impact clients, leading to improved customer experience.

Users have found the software beneficial for internal communication, allowing for smooth collaboration, file sharing, and conversation recording. It facilitates web training, keeping staff members connected even when they are working remotely. Furthermore, the software helps users keep track of incoming and outgoing calls, improving communication efficiency. The ability to reach teammates quickly by typing in their names simplifies communication and eliminates the need to remember extensions.

MiVoice Business also offers conference calling capabilities, allowing for seamless communication with multiple participants. It saves businesses costs by eliminating the need for additional service providers. The software's integration with other collaboration tools like MiCollab enhances connectivity among team members and streamlines project coordination.

Overall, MiVoice Business is widely used in various industries for its robust features and flexible deployment options. It improves internal and external communication, enhances collaboration, supports remote work environments, and ensures effective call routing. Its user-friendly interface and reliable performance have made it a favored choice among businesses of all sizes.

MiVoice Business is a unified communications platform from Canadian Mitel Networks Corporation, for businesses with 5 to 65,000 potential users.

MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.

Essentials

Premier

Elite

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

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CX Cloud Elite

Talkdesk

MiVoice Business

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Kit demo MiVB Express

Likelihood to Recommend

Cloud PBX

Call Management

VoIP system collaboration

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Answering rules

Call recording

Call park

Call screening

Message alerts

Video conferencing

Audio conferencing

Video screen sharing

Mitel is a leading global provider of enterprise and small business communications solutions and services. Each day we are building hardware and software that changes the way people communicate with each other. 

Mitel operates in over 90 countries, with our sales and service organization of over 80 offices, in conjunction with over 1,600 value-added resellers and partners around the world.

Mitel cares about our environment and actively maintains a Design for the Environment program. We were the first enterprise communications solutions provider to join The Climate Registry. We support efforts to reduce the impact that corporate activities have on the environment and have been ISO 14001 certified since 1999.

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted telephony infrastructure obviated the need for local PBX hardware

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Create and apply batch configurations to multiple users at once

Historical call analysis and trending metrics

Voice directory of all employees for self-service dialing

Ability to enter rules to route calls to main number or other extensions in case of absence

Automatic recording of inbound and outbound calls

Ability to hold calls in virtual location and subsequently access from any phone in system

Ability to block numbers or send calls directly to voicemail

Receive SMS and email message notifications for voice and fax messages

Team collaboration via cloud phone system

Audio conferencing credentials for all on the system.

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

Microsoft Teams

MiVoice Business 2022-02-24 09:13:02

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I've used MiVoice Business as my last 3 companies all of which were upgraded from the Shoretel system. Moving to the Shoretel platform allowed us to get rid of a very old and expensive PBX system that was growing increasingly difficult to maintain. Shoretel was a large and expensive transition, the maintenance costs are much better. The MiVoice upgrade allowed a slightly better use experience/client. With Virtual appliances that MiVoice Business introduced, it was relatively easy to save even more with getting rid of older incoming PRI trunks and move to SIP trunks. We saved money and got better resiliancy.

Virtual appliances if you have a strong VM infrastructure
The user client is decent and has improved since earlier versions of MiVoice Business
Extremely easy to setup new extensions/users
For the most part, it's an extremely stable system with just making and receiving phone calls.

Softphone working through a VPN/Work-From-Home has always been a struggle
While I'm told an upgrade is near, the Contact Center is outdated and needs work
The upgrade process is very flakey and regularly fails on a Window server.

Was able to replace our old dying PBX system
Softphone, when it's working, allows users to answer phone calls from home
Can leverage our existing VM infrastructure to use virtual appliances instead of physical appliances

MiVoice Business

Overview

What is MiVoice Business?