Name: Miuros
Author: Miuros

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Enhanced 911 (E911)

Enterprise Content Management

Environmental, Social, and Governance (ESG)

Privacy Policy Generators

Visitor Management

Enterprise

Accounting

Financial Planning and Analysis (FP&A)

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

Employee Performance Management

HR Compliance

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Business Internet Service Providers (ISPs)

Cloud Storage

Data Center Backup

Data Collaboration

Data Preparation

Fraud Detection

Incident Response

Integration Platform as a Service (iPaaS)

LAN Switches

Network Performance Monitoring

SOA Application Gateways

SQL Server Performance Monitoring

Storage Management

Technology Scouting Software

Traffic Switching

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Customer Reference Management

Demand Generation

Email Deliverability

Email Marketing

Marketing Automation

Retail Media Advertising

Social Media Management

Survey & Forms Building

Technology Review

Video Streaming

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales

Clinical Data Management

Equation Editors

Home Health Care

Membership Management

Practice Management

Simulation

Text Analysis

Travel Agency

Warranty Management

Vertical-Specific

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### Quality Assurance and Evaluation
Users consistently highlight Miuros's quality assurance and evaluation features as key strengths, emphasizing the platform's ability to streamline the QA process and provide valuable insights for improvement. The tool's automation, analytics, and comprehensive approach to quality assurance have garnered positive feedback, with users expressing satisfaction with the ease of use and the impact on enhancing customer experiences. Additionally, the tool's role in facilitating feedback and coaching for the QA team has been well-received, contributing to a more efficient and effective quality review process.

### Customer Service Improvement
Users also highlight Miuros's impact on their Quality Assurance team, noting that the platform streamlines the quality review process, allowing for more time to provide valuable coaching to team members. The consensus among reviewers is that Miuros's customer service improvement capabilities play a significant role in enhancing overall customer experiences. While some users suggest room for improvement in contact services, the majority appreciate the guidance and support provided by Miuros in developing their businesses and acquiring additional skills.

### Time Management and Efficiency
Users appreciate Miuros for streamlining their time management processes and enhancing efficiency in handling tasks. The platform's ability to automate case sorting and assignment has significantly reduced manual efforts, allowing users to allocate their time more strategically. Miuros's intuitive interface and comprehensive dashboards have provided users with valuable insights into customer communication, ultimately saving them time and simplifying reporting procedures. The general consensus among users is that Miuros effectively addresses time management challenges and boosts overall operational efficiency.

### Data Analysis and Reporting
Users consistently praise Miuros for its efficient data analysis and reporting capabilities. They highlight the ease of customizing dashboards and the time-saving benefits of the platform. Miuros's intuitive interface has enabled users to track and analyze data effectively, leading to improved performance and productivity in their businesses. The ability to generate insightful reports and analyze data qualitatively has been a significant advantage for users, allowing them to make informed decisions and enhance their overall operations.

Miuros is a powerful tool that has proven to be extremely valuable for customer service teams. By centralizing customer service issues, it enables users to effectively manage and address customer inquiries and concerns. Users have praised the tool for its ability to identify and provide feedback on mistakes, allowing them to improve their performance and deliver better customer experiences.

In addition to streamlining customer service processes, Miuros offers a range of features that enhance overall productivity and business performance. Users can analyze work data and track financial status, gaining valuable insights that help drive efficiency and success. The software's customized dashboards save time by providing a comprehensive view of customer communication, ensuring that important information is easily accessible.

One standout feature of Miuros is its 'Did You Know' dashboard, which offers key insights and helps users discover unexpected patterns or trends in their data. This feature has proven invaluable in identifying hidden opportunities for improvement and optimization.

Miuros benefits the entire team by consolidating all data in one accessible place, eliminating the need for specialized data scientists. This allows teams to make informed decisions based on real-time information and facilitates more effective collaboration across departments.

Customers have reported that during peak seasons, Miuros has been instrumental in efficiently handling a large volume of customer contacts while maintaining high satisfaction rates. The tool's capabilities enable teams to stay organized, respond promptly to inquiries, and provide excellent service even during busy periods.

Furthermore, Miuros plays a crucial role in improving the Quality Assurance process. Its global coordination capabilities allow teams to effectively monitor and maintain quality standards while providing valuable data for qualitative analysis. This leads to continuous improvement in service delivery and overall performance.

Miuros saves users significant time by simplifying reporting processes and making complex analysis easier to perform. It allows users to track and update quality assurance standards, manage time more effectively, and gain actionable insights that drive ongoing improvement.

Overall, Miuros has proven itself as an essential tool for optimizing customer service operations, improving team productivity, and driving business success. Through its comprehensive features and user-friendly interface, it empowers users to deliver exceptional customer experiences while saving time and resources.

Layout Improvements: Some users have suggested that the layout of the tool can be further improved to display all features, indicating a desire for a more intuitive and user-friendly interface.

Confusing Graphs: Several reviewers find the graphs confusing and difficult to understand, as they can include the result of multiple evaluations in the same bar. They question the use of bar graphs when color denotes the pass/fail status, which adds to the confusion.

Contact Service Improvement: A few users mention that the contact service could be improved. It seems that there is room for enhancement in terms of responsiveness or effectiveness in addressing customer inquiries or issues.

User-Friendly and Convenient: Many reviewers have found Miuros to be easy to use and appreciate the convenience of having all the solutions in one place, making it a user-friendly tool.

Visual and Self-Explanatory Evaluations: Users have mentioned that the evaluations received through Miuros are visually presented and self-explanatory. This feature has made it easier for users, even those with limited experience, to understand the feedback provided.

Excellent Customer Service and Guidance: Reviewers highly praise Miuros' customer teams for their excellent service and guidance. The support they receive has been instrumental in helping them navigate their business journey and develop additional skills related to their business.

Miuros is a customer experience management software that aims to turn data into actionable insights with AI-powered analytics, quality assurance and automation. It is for international & scaling customer service teams, and its intelligence suite helps use customer service data to improve quality assurance.

Basic - Quality Assurance

Basic - Analytics

Pro - Intelligence Suite

Pro - Productivity Suite

Self-Serve Customer Service Solution

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

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CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

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Miuros

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Miuros - METRO Accelerator Demo Day 2017

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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Miuros

Overview

What is Miuros?