MITEL Business Solution
Mitel Connect is being used by the staff to utilize as a tool for communication. The Connect Client is installed on the workstations for …
MiVoice Office Application Suite
MiVoice Office Application Suite (Mitel Application Suite)
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What is MiVoice Office Application Suite?
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance,…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is MiVoice Office Application Suite?
The Mitel Applications Suite (or MAS) is a unified business communications platform (UCaaS) consisting of several different applications, built to suit the needs of enterprises. The Mitel Applications Suite includes a VoIP service as part of its overall use as a unified communications platform, mobile connectivity, call reporting, call recording, and outbound dialing.
Its key benefit is unification, a single application for business communication needs: messaging, presence, mobility, call recording, call reporting, and outbound dialing within a single-server solution. Ideally, organizations will increase business productivity, reduce implementation and training costs, and improve the adoption and effectiveness of communication and collaboration tools.
MiVoice Office Application Suite Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Frequently Asked Questions
What is MiVoice Office Application Suite?
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).
What is MiVoice Office Application Suite's best feature?
Reviewers rate Support Rating highest, with a score of 8.8.
Who uses MiVoice Office Application Suite?
The most common users of MiVoice Office Application Suite are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
Reviews and Ratings
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March 18, 2020
MITEL Business Solution
Mitel Connect is being used by the staff to utilize as a tool for communication. The Connect Client is installed on the workstations for the staff to be able to have instant message, schedule conference calls, manage their calendar, schedule meetings, manage their phone contacts, review call history, and much more. There are a many robust features that the end users benefit from with this solution.
- In addition to its array of phone system features, its a great tool for managing your schedule, tasks, calendar, and much more.
- Mitel has an equally impressive offering of contact center. This allows you to manage the calls from the desktop client.
- Mitel Connect Client at times does not sync to Outlook in a timely fashion.
- Added features such as share screen and file attachments would be helpful.
October 18, 2019
My Connection with Mitel Connect
The entire organization uses Mitel Connect for the phone system. It's a great way to access contacts, view recent phone calls and voicemails, and send instant messages throughout the organization. Being able to avoid using the actual phone to dial in to listen to voicemails, or do a quick and easy search of recent calls is extremely helpful.
- Mitel Connect has a plethora of capabilities - ranging from customizing your ringtone on your phone, to setting contacts in groups. All of these customizations allow your phone system to be personalized the way that you prefer.
- Being able to route your phone calls to your cell phone or another is extremely easy to set up and update.
- The Instant Messaging feature is helpful to use while you are on the phone. You can also set up canned responses.
- Having the "Help" tab integrated into the actual portal would be useful. This could be fixed by having a simple "?" button in the corner to easily access on the fly.
- Chat integration with Outlook calendars would be useful.
Everyone in the whole entire organization has it. It started in customer service, but our team decided we wanted it to!
- Call reporting
- Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
- Integrated with our email system.
- For some reason, I would always have problems with my Mitel logging out on its own. That is really all the problems I have ever had! I love this system!
October 18, 2019
Mitel helps to keep our business running
We use a Mitel 5000 system at the headquarters. We use software to log in and manage everything phone related. It is used by the IT department and some sales managers. They can review reports on phone usage and make decisions based on that information. The IT department is able to set up new users throughout the system and configure phones as needed.
- It allows you to set up phones and settings easily.
- It allows you to set up mailboxes and settings easily.
- It allows you to set up routing tables for different divisions within the company.
- It would be nice if they had more documentation on how to do things within the system that was easier to find.
- The software has so many features that it can be overwhelming.
October 10, 2019
Mitel Application Suite is feature sweet.
This product was used in both our organization as well as being deployed for our customers. It satisfied a growing need for affordable phones with an advanced feature set. It increased mobility and seamless use among various end user devices. It allowed for leverage of the existing infrastructure and had several options in terms of deployment.
- Mobility
- End user ease of use
- Advanced features
- SIP requires some advanced configuration
- License portal can be complicated
We currently use Mitel strictly for the VoIP application and conference bridge company-wide; the Mitel TeamWork application is currently not being utilized. The organization is split evenly on utilizing handsets with desk phones and the softphone with a PC headset. The system is configured with a structured automated call-flow workflow and manages our inbound and outbound telecommunications traffic.
- Enabling users to load their profile to an unassigned desk phone, which is useful for switching work locations
- Transcribing voicemails and forwarding the transcription to the user's email
- Ability to configure scheduled holidays and company events into the automated answering service workflow
- Softphone upgrades are disruptive and come out too often
- Automated workflow is difficult to configure for re-directing a call to a specific number instead of an extension
- Automated workflow doesn't always take a phone's presence into consideration when attempting to use it in a workflow
May 29, 2019
Mitel Apps for Business Efficiency
Primarily we use the suite to run our conference line. I also use the iOS app for calling but haven’t provided that to other users. We considered using the full messaging system but it was not filling any void that we had. We already had Google Apps for Education which provided messaging without any additional software installation
- Easy to use communication tool
- Simple to install
- Nice mobile app
- Chat features on the mobile browser that are easy to install.
- Easier mass install option.