MiVoice Office Application Suite

MiVoice Office Application Suite

MiVoice Office Application Suite (Mitel Application Suite)

Overview

Recent Reviews

MITEL Business Solution

9 out of 10
March 18, 2020
Mitel Connect is being used by the staff to utilize as a tool for communication. The Connect Client is installed on the workstations for …
Continue reading

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of MiVoice Office Application Suite, and make your voice heard!

Pricing

View all pricing
N/A
Unavailable

What is MiVoice Office Application Suite?

MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

1 person want pricing too

Alternatives Pricing

What is PhoneBurner?

PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.

What is Intermedia Unite?

Intermedia Unite is a unified communications option and collaboration platform for SMBs, providing a PBX phone system, vide and web conferencing with screen sharing, chat, and file management and sharing.

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is MiVoice Office Application Suite?

The Mitel Applications Suite (or MAS) is a unified business communications platform (UCaaS) consisting of several different applications, built to suit the needs of enterprises. The Mitel Applications Suite includes a VoIP service as part of its overall use as a unified communications platform, mobile connectivity, call reporting, call recording, and outbound dialing.

Its key benefit is unification, a single application for business communication needs: messaging, presence, mobility, call recording, call reporting, and outbound dialing within a single-server solution. Ideally, organizations will increase business productivity, reduce implementation and training costs, and improve the adoption and effectiveness of communication and collaboration tools.

MiVoice Office Application Suite Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is MiVoice Office Application Suite?

MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).

What is MiVoice Office Application Suite's best feature?

Reviewers rate Support Rating highest, with a score of 8.8.

Who uses MiVoice Office Application Suite?

The most common users of MiVoice Office Application Suite are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (27)

Ratings

Reviews

(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Review Source
Mitel Connect is being used by the staff to utilize as a tool for communication. The Connect Client is installed on the workstations for the staff to be able to have instant message, schedule conference calls, manage their calendar, schedule meetings, manage their phone contacts, review call history, and much more. There are a many robust features that the end users benefit from with this solution.
  • In addition to its array of phone system features, its a great tool for managing your schedule, tasks, calendar, and much more.
  • Mitel has an equally impressive offering of contact center. This allows you to manage the calls from the desktop client.
  • Mitel Connect Client at times does not sync to Outlook in a timely fashion.
  • Added features such as share screen and file attachments would be helpful.
Mitel offers cloud or hosted and onsite solutions. The two hosting options have different setup structures. Based on what solution you choose the cost can be monthly, per user basis. However, an onsite system is a one-time cost with the upfront fees included. Depending how your organization is setup, I would recommend looking into both options and also take your Disaster Recovery plan into consideration.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The entire organization uses Mitel Connect for the phone system. It's a great way to access contacts, view recent phone calls and voicemails, and send instant messages throughout the organization. Being able to avoid using the actual phone to dial in to listen to voicemails, or do a quick and easy search of recent calls is extremely helpful.
  • Mitel Connect has a plethora of capabilities - ranging from customizing your ringtone on your phone, to setting contacts in groups. All of these customizations allow your phone system to be personalized the way that you prefer.
  • Being able to route your phone calls to your cell phone or another is extremely easy to set up and update.
  • The Instant Messaging feature is helpful to use while you are on the phone. You can also set up canned responses.
  • Having the "Help" tab integrated into the actual portal would be useful. This could be fixed by having a simple "?" button in the corner to easily access on the fly.
  • Chat integration with Outlook calendars would be useful.
Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
Mitel's phone support is available 24/7 and there's always support available on the website as well. In this day and age, being able to reach a live person for support is not always an option - thankfully, with Mitel it IS an option. The online user guides and training videos help clear up any confusion you might have as well.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Everyone in the whole entire organization has it. It started in customer service, but our team decided we wanted it to!
  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
  • For some reason, I would always have problems with my Mitel logging out on its own. That is really all the problems I have ever had! I love this system!
Mitel helps us when our client care/customer service has detail phone calls with clients where we need to address their problems. Our company audits a report of voicemails to make sure we have checks and balances across the company. The system is so easy to use that there is not excuse for calls to be dropped.
Well, we have not had to use the Mitel support system too often because everything has been so easy. When I had logging out issues, we just went to our tech team.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use a Mitel 5000 system at the headquarters. We use software to log in and manage everything phone related. It is used by the IT department and some sales managers. They can review reports on phone usage and make decisions based on that information. The IT department is able to set up new users throughout the system and configure phones as needed.
  • It allows you to set up phones and settings easily.
  • It allows you to set up mailboxes and settings easily.
  • It allows you to set up routing tables for different divisions within the company.
  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
I would say it could be well suited for any business situation. It is a phone system with software to help manage everything from phones, numbers, settings, mailboxes to hunt groups, routing tables, and applications. It may be too much for a business with just a few phones though. They may have other software but I can't say as this is the only phone software I have used.
We use a local company for support and they are usually pretty quick to respond. If you are using this on your own, I would say to get a support contract with someone. Unless you know the in's and out's of this system, it can get overwhelming. There are a whole lot of settings needed to get the system initially set up.
Steve Davis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
This product was used in both our organization as well as being deployed for our customers. It satisfied a growing need for affordable phones with an advanced feature set. It increased mobility and seamless use among various end user devices. It allowed for leverage of the existing infrastructure and had several options in terms of deployment.
  • Mobility
  • End user ease of use
  • Advanced features
  • SIP requires some advanced configuration
  • License portal can be complicated
I really like how mobile it was. Once the Micollab DMZ server was deployed it was extremely easy to connect remote standalone phones to the system, as well as an integrated LAN and WAN functionality for the Micollab client. A single application and login for your phone and computer, regardless of location was great to use and deploy.
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
Kenneth Harrington-Colon | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
We currently use Mitel strictly for the VoIP application and conference bridge company-wide; the Mitel TeamWork application is currently not being utilized. The organization is split evenly on utilizing handsets with desk phones and the softphone with a PC headset. The system is configured with a structured automated call-flow workflow and manages our inbound and outbound telecommunications traffic.
  • Enabling users to load their profile to an unassigned desk phone, which is useful for switching work locations
  • Transcribing voicemails and forwarding the transcription to the user's email
  • Ability to configure scheduled holidays and company events into the automated answering service workflow
  • Softphone upgrades are disruptive and come out too often
  • Automated workflow is difficult to configure for re-directing a call to a specific number instead of an extension
  • Automated workflow doesn't always take a phone's presence into consideration when attempting to use it in a workflow
The Mitel Applications Suite is well suited for individuals that don't have existing internal messaging or Skype-analog capabilities. It doesn't match up to Microsoft Office365 in that regard (Microsoft Teams is considerably more user-friendly and has an abundance of 3rd party integrations), but it will get the job done. If you are utilizing, say, GoDaddy Webmail, then Mitel would be a good next step. If you are utilizing Google Suite technology, however, I would go elsewhere (i.e. RingCentral, 8x8.)
Score 7 out of 10
Vetted Review
Verified User
Review Source
Primarily we use the suite to run our conference line. I also use the iOS app for calling but haven’t provided that to other users. We considered using the full messaging system but it was not filling any void that we had. We already had Google Apps for Education which provided messaging without any additional software installation
  • Easy to use communication tool
  • Simple to install
  • Nice mobile app
  • Chat features on the mobile browser that are easy to install.
  • Easier mass install option.
If you already have a chat option integrated into an existing system, this won’t add a lot of additional features. However, it is helpful for tracking in/out of office easily. It is very helpful for remote or traveling employees to stay connected especially to be able to call from their office phone number while away from the office.