MiVoice Office Application Suite

MiVoice Office Application Suite

MiVoice Office Application Suite (Mitel Application Suite)

Overview

Reviews

MITEL Business Solution

9
Mitel Connect is being used by the staff to utilize as a tool for communication. The Connect Client is installed on the workstations for …
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My Connection with Mitel Connect

8
The entire organization uses Mitel Connect for the phone system. It's a great way to access contacts, view recent phone calls and …
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Mitel Apps for Business Efficiency

7
Primarily we use the suite to run our conference line. I also use the iOS app for calling but haven’t provided that to other users. We …
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Pricing

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What is MiVoice Office Application Suite?

MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Twilio?

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What is Avaya OneCloud CCaaS?

Avaya OneCloud CCaaS is a comprehensive, cloud-based contact center solution that delivers experiences for customers and employees. Users can connect everything—voice, chat, messaging, social, and screen—while bringing together resources, insights, and knowledge across the entire organization to…

Features Scorecard

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Product Details

What is MiVoice Office Application Suite?

The Mitel Applications Suite (or MAS) is a unified business communications platform (UCaaS) consisting of several different applications, built to suit the needs of enterprises. The Mitel Applications Suite includes a VoIP service as part of its overall use as a unified communications platform, mobile connectivity, call reporting, call recording, and outbound dialing.

Its key benefit is unification, a single application for business communication needs: messaging, presence, mobility, call recording, call reporting, and outbound dialing within a single-server solution. Ideally, organizations will increase business productivity, reduce implementation and training costs, and improve the adoption and effectiveness of communication and collaboration tools.

MiVoice Office Application Suite Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

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Frequently Asked Questions

What is MiVoice Office Application Suite?

MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).

What is MiVoice Office Application Suite's best feature?

Reviewers rate Support Rating highest, with a score of 8.8.

Who uses MiVoice Office Application Suite?

The most common users of MiVoice Office Application Suite are from Mid-size Companies and the Construction industry.

Reviews and Ratings

(25)

Ratings

Reviews

(1-7 of 7)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
Mitel offers cloud or hosted and onsite solutions. The two hosting options have different setup structures. Based on what solution you choose the cost can be monthly, per user basis. However, an onsite system is a one-time cost with the upfront fees included. Depending how your organization is setup, I would recommend looking into both options and also take your Disaster Recovery plan into consideration.
Steve Davis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I really like how mobile it was. Once the Micollab DMZ server was deployed it was extremely easy to connect remote standalone phones to the system, as well as an integrated LAN and WAN functionality for the Micollab client. A single application and login for your phone and computer, regardless of location was great to use and deploy.
Kenneth Harrington-Colon | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
The Mitel Applications Suite is well suited for individuals that don't have existing internal messaging or Skype-analog capabilities. It doesn't match up to Microsoft Office365 in that regard (Microsoft Teams is considerably more user-friendly and has an abundance of 3rd party integrations), but it will get the job done. If you are utilizing, say, GoDaddy Webmail, then Mitel would be a good next step. If you are utilizing Google Suite technology, however, I would go elsewhere (i.e. RingCentral, 8x8.)
Score 8 out of 10
Vetted Review
Verified User
Review Source
Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Mitel helps us when our client care/customer service has detail phone calls with clients where we need to address their problems. Our company audits a report of voicemails to make sure we have checks and balances across the company. The system is so easy to use that there is not excuse for calls to be dropped.
Score 8 out of 10
Vetted Review
Verified User
Review Source
I would say it could be well suited for any business situation. It is a phone system with software to help manage everything from phones, numbers, settings, mailboxes to hunt groups, routing tables, and applications. It may be too much for a business with just a few phones though. They may have other software but I can't say as this is the only phone software I have used.
Score 7 out of 10
Vetted Review
Verified User
Review Source
If you already have a chat option integrated into an existing system, this won’t add a lot of additional features. However, it is helpful for tracking in/out of office easily. It is very helpful for remote or traveling employees to stay connected especially to be able to call from their office phone number while away from the office.