Mitel Works for Us
We use this MiVoice Office Application Suite Mitel software on all of the phones. It's used by the agents to accept calls from customers …
Overview
What is MiVoice Office Application Suite?
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the…
Recent Reviews
Popular Features
- Directory of employee names (8)10.0100%
- Answering rules (8)10.0100%
- Call park (8)10.0100%
- Message alerts (8)10.0100%
Reviewer Pros & Cons
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What is MiVoice Office Application Suite?
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance,…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
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Product Details
- About
- Tech Details
- FAQs
What is MiVoice Office Application Suite?
The Mitel Applications Suite (or MAS) is a unified business communications platform (UCaaS) consisting of several different applications, built to suit the needs of enterprises. The Mitel Applications Suite includes a VoIP service as part of its overall use as a unified communications platform, mobile connectivity, call reporting, call recording, and outbound dialing.
Its key benefit is unification, a single application for business communication needs: messaging, presence, mobility, call recording, call reporting, and outbound dialing within a single-server solution. Ideally, organizations will increase business productivity, reduce implementation and training costs, and improve the adoption and effectiveness of communication and collaboration tools.
MiVoice Office Application Suite Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).
Reviewers rate Directory of employee names and Answering rules and Call recording highest, with a score of 10.
The most common users of MiVoice Office Application Suite are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Many users have found Mitel to be a valuable tool for their communication needs. They have utilized it for VoIP applications and conference bridges, allowing for seamless communication across various devices. The system is configured with a structured automated call-flow workflow, effectively managing inbound and outbound telecommunications traffic. This has proven to be a significant advantage for organizations, ensuring smooth and efficient communication processes.
Mitel Connect, the communication tool offered by Mitel, has been widely used throughout organizations for various purposes. Users benefit from its robust features, such as instant messaging, conference call scheduling, calendar management, meeting scheduling, phone contact management, call history review, and more. It has become an essential tool for accessing contacts, viewing recent phone calls and voicemails, and sending instant messages. Additionally, the IT department and some sales managers find value in using the software to review phone usage reports and make informed decisions. Overall, Mitel Connect has proven to be versatile and user-friendly, improving communication efficiency within organizations.
Mobility Feature: Users have found the mobility feature of the product highly beneficial, with many stating that it has allowed them to easily switch work locations by loading their profile onto an unassigned desk phone. This flexibility has made it convenient for users to stay connected and productive wherever they go.
Transcription and Forwarding: The ability to transcribe voicemails and forward the transcriptions to their email has been seen as a useful feature by many users. This functionality allows them to conveniently read and manage their voicemail messages, saving time and ensuring important information is not missed.
Scheduled Holidays and Events: Users appreciate the capability of configuring scheduled holidays and company events into the automated answering service workflow. Many reviewers have mentioned how this feature helps in managing phone system operations efficiently, allowing for seamless communication even during special occasions or planned closures.
Difficult advanced configuration for SIP: Many users have found the advanced configuration required for SIP to be challenging, resulting in difficulties in setting up and effectively using this feature.
Complicated license portal: Several users have described the license portal as complicated, making it cumbersome to navigate and manage licenses efficiently. This complexity can lead to confusion and potential errors in license management.
Disruptive and frequent softphone upgrades: Many reviewers have expressed frustration with the disruptive nature of softphone upgrades, stating that they occur too frequently and cause interruptions to their workflow. These frequent updates can disrupt productivity and require users to constantly adapt to new versions of the software.
Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
January 02, 2024
Mitel Works for Us
- Present info well on screen
- Makes answering calls easier
- Give the agents a solid interface
- There could be more functionality on the toolbar side.
- Call transfer options could be easier to use.
March 18, 2020
MITEL Business Solution
- In addition to its array of phone system features, its a great tool for managing your schedule, tasks, calendar, and much more.
- Mitel has an equally impressive offering of contact center. This allows you to manage the calls from the desktop client.
- Mitel Connect Client at times does not sync to Outlook in a timely fashion.
- Added features such as share screen and file attachments would be helpful.
October 18, 2019
My Connection with Mitel Connect
- Mitel Connect has a plethora of capabilities - ranging from customizing your ringtone on your phone, to setting contacts in groups. All of these customizations allow your phone system to be personalized the way that you prefer.
- Being able to route your phone calls to your cell phone or another is extremely easy to set up and update.
- The Instant Messaging feature is helpful to use while you are on the phone. You can also set up canned responses.
- Having the "Help" tab integrated into the actual portal would be useful. This could be fixed by having a simple "?" button in the corner to easily access on the fly.
- Chat integration with Outlook calendars would be useful.
- Call reporting
- Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
- Integrated with our email system.
- For some reason, I would always have problems with my Mitel logging out on its own. That is really all the problems I have ever had! I love this system!
October 18, 2019
Mitel helps to keep our business running
- It allows you to set up phones and settings easily.
- It allows you to set up mailboxes and settings easily.
- It allows you to set up routing tables for different divisions within the company.
- It would be nice if they had more documentation on how to do things within the system that was easier to find.
- The software has so many features that it can be overwhelming.
October 10, 2019
Mitel Application Suite is feature sweet.
- Mobility
- End user ease of use
- Advanced features
- SIP requires some advanced configuration
- License portal can be complicated
- Enabling users to load their profile to an unassigned desk phone, which is useful for switching work locations
- Transcribing voicemails and forwarding the transcription to the user's email
- Ability to configure scheduled holidays and company events into the automated answering service workflow
- Softphone upgrades are disruptive and come out too often
- Automated workflow is difficult to configure for re-directing a call to a specific number instead of an extension
- Automated workflow doesn't always take a phone's presence into consideration when attempting to use it in a workflow
May 29, 2019
Mitel Apps for Business Efficiency
- Easy to use communication tool
- Simple to install
- Nice mobile app
- Chat features on the mobile browser that are easy to install.
- Easier mass install option.