Overview
What is MobileMonkey?
MobileMonkey, headquartered in Boston, offers their social media messaging marketing tool to marketers and agencies, featuring chatbots, landing page creation, integration with social ads, and an emphasis on Facebook. They offer a free plan and a paid plan with more…
Messenger Bot for Startups
MobileMonkey Review
Monkeying around with MobileMonkey
Pricing
Pro
$21.75
Unicorn
$51.00
Team
$299.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Dentist Chat Bot Demo MobileMonkey - Facebook
MobileMonkey Landing Pages Demo
MobileMonkey Builder "Bot Basics" Walk-Through Demo
Product Details
- About
- Tech Details
What is MobileMonkey?
MobileMonkey Video
MobileMonkey Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | No |
Comparisons
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Reviews and Ratings
(7)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
MobileMonkey is a versatile and user-friendly tool that has proven to be invaluable for businesses in various use cases. Users have found that MobileMonkey effectively fills the gap in sales and improves productivity by automating processes and generating more leads. It allows users to browse and respond to messages and inquiries from multiple platforms in one inbox, making it an excellent tool for lead generation. The platform's automation capabilities not only streamline marketing, sales, and customer support across different chat platforms but also expand reach and reduce costs.
One of the standout features of MobileMonkey is its SMS workflow feature, which enables businesses to send timely texts, convey important information, and even book appointments with ease. This feature has been particularly helpful for contacting new leads and enhancing customer interaction. Additionally, MobileMonkey's chatbot functionality automates customer communications and interactions, ensuring that connections with clients are maintained even when the user is unavailable. The platform has garnered praise for its reliability, time-saving benefits, and improvement in sales and marketing tasks.
Customers have reported gathering accurate market leads and achieving great success in customer support using MobileMonkey. Its sales automation technologies optimize processes, improve efficiency, and enable effective outreach to clients and potential customers. With the ability to track campaign performance, manage text messages, and increase account engagement for potential clients, MobileMonkey proves to be an indispensable tool for businesses looking to consolidate conversations in one place while saving time and effort.
Overall, MobileMonkey caters to a broad range of use cases including lead generation, customer support enhancement, and sales process improvement. Its powerful automation features benefit businesses of all sizes by providing timely responses to inquiries, improving customer experience, increasing engagement on social media platforms like Facebook and Instagram, automating sales processes efficiently, and helping generate quality leads for improved conversion rates.
Easy-to-use platform: Users find MobileMonkey to be a very useful and easy-to-use platform. They appreciate the beginner-friendly interface and the simplicity of creating and managing SMS marketing campaigns. Some users mentioned that even those who are not tech-savvy can easily navigate and use the platform effectively.
Responsive customer service: Users appreciate the responsive customer service provided by MobileMonkey. They find the customer service prompt, attentive, and helpful in resolving any issues or questions they may have. Several users specifically praised the helpfulness of the staff in assisting them with their needs.
Best lead generation tool: MobileMonkey is considered the best lead generation tool for businesses. Users recommend it as an easy way to boost businesses, reach more people with their message, and see increased sales and conversions as a result. Some users mentioned seeing a noticeable increase in customer engagement since using MobileMonkey.
Confusing Interface: Several users have expressed their frustration with MobileMonkey's interface, finding it confusing and difficult to navigate. They lack confidence in setting it up correctly and believe that the platform could benefit from a more intuitive design.
Campaign Feature Flags Emails as Spam: Users have had negative experiences with MobileMonkey's campaign feature, as it has flagged their emails as spam with their email providers. This issue has led to a loss of trust and credibility in their email marketing efforts.
Billing Issues: Some users have encountered issues with billing on MobileMonkey. Despite turning off the platform and not using the service, they were still charged. This lack of transparency in billing practices has left them feeling frustrated and disappointed.
Users have provided several recommendations for MobileMonkey based on their experiences with the platform. Here are the top three most common recommendations:
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Users recommend trying the free trial of MobileMonkey to get a feel for its features and see if it fits their specific needs.
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MobileMonkey is praised for its marketing automation capabilities, which can save time by automating social media inquiries, website visits, and text chats. This feature is especially beneficial for small agency teams and businesses looking to grow fast and in automatic mode.
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Joining the MobileMonkey community, including the Facebook (FB) Community, is highly recommended. By participating in these communities, users can gain insights, tips, and tricks from other members and optimize their use of MobileMonkey.
Overall, users suggest giving the free trial of MobileMonkey a try, utilizing it for marketing automation purposes, and actively participating in the MobileMonkey community to maximize its benefits.
Attribute Ratings
Reviews
(1-3 of 3)Messenger Bot for Startups
- For small businesses on zero budget - provides a free.
- A Facebook group community with peers and experts helping each other.
- To integrate with a lot more business tools.
- Slow with development of new features.
- It has saved me a lot of time in nurturing and generating need leads through other tools
- Peace of mind in knowing that potential customers on Facebook are being acknowledged and directed to where they can gather more information on my products and services.
MobileMonkey Review
- Connect with WordPress through their plugin
- Good sequencing features (for drips only)
- Terrible marketing ethics!
- 6am phone calls to my cell trying to up-sell me
- Spam galore! I have replied more than 5 times to be unsubscribed, yet they still spam me
- It has become a quick sunk-cost due to the amount of time I had to spend ignoring/blocking their unsolicited marketing/communication attempts.
Monkeying around with MobileMonkey
- Mobile onkey is fun on your facebook page - it delivers customizable chats to people based on what you put in and segments you build
- MobileMonkey can be placed on your website and not just your facebook page, which makes it a 2-1 product
- It uses Facebook software which everyone is familiar with as a basis to the platform, making it really easy to visitors to use.
- Integrations for lead gen -- right now there are no native integrations so while I can have the "semi AI" chat bot, I can't do a lot with the information it gathers from a prospect natively. I can try to use 3rd party integrations but it doesn't connect otherwise.
- It ONLY uses Facebook messenger -- that means if someone is on your site and they're not logged into Facebook, they won't see the chatbot at all -- there is no backup
- The reporting is pretty minimal, and it doesn't plug into anything else because of the lack of integrations.
- MobileMonkey has brought in no extra leads or engagement, so the monthly cost we've spent has not been recouped.
- MobileMonkey is relatively easy to set up and install, so the up front investment is minimal
- MobileMonkey has not had a measurable impact on conversion.
- Olark, Drift and Intercom