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Mobiniti

Mobiniti

Overview

Recent Reviews

TrustRadius Insights

Mobiniti is a versatile platform that solves a variety of business problems for its users. One key use case is mass texting, which has …
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Pricing

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  • No setup fee

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  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Mobiniti?

Mobiniti Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Mobiniti is a versatile platform that solves a variety of business problems for its users. One key use case is mass texting, which has helped businesses improve their sales by reaching out to clients with weekly sales sheets. Messages that would not be sent individually due to carrier spam restrictions are now being received by clients, resulting in increased sales. Additionally, Mobiniti provides SMS access to live streaming webcasts, allowing businesses to reach their customers more effectively and receive better than expected responses to campaigns.

Another problem solved by the platform is the efficient communication of business services and products to clients. For example, fitness industry users can send workout plans directly to their customers daily, increasing customer satisfaction. It also enables tracking of coupon redemptions, making it easier for businesses to manage promotions. Mobiniti also helps businesses communicate with employees in a timely manner about staff meetings and announcements while reaching new guests via the SMS channel. Lastly, it's used as an emergency text service during natural disasters or other times when the primary channels of communication may be down, creating additional revenues and reducing customer churn.

Affordability: Mobiniti's low cost of entry and pricing per message is very appealing to users, making it an affordable option for small to medium-sized businesses. Many reviewers have mentioned this as a significant advantage, stating that it offers excellent value for the price.

Ease of Use: The user found Mobiniti to be an easy-to-use system that is simple to navigate, making it a straightforward platform to adopt. Users appreciated the short learning curve, which has made it easy for them to integrate Mobiniti into their business processes. The intuitive dashboard allows users to navigate and use available features quickly.

Great Customer Service: Users appreciated the excellent customer service provided by the Mobiniti team. They found the staff responsive, knowledgeable, and quick to respond to questions or concerns. According to reviews, Mobiniti's customer service is among the best in the industry, with live support and follow-up from their staff being highly valued by users who felt that the company was committed to helping them implement the platform in a way that made sense for their business needs.

Clunky Interface: Several users have reported that the user interface of Mobiniti is clunky and not very intuitive. They find certain features like creating coupons and campaigns at the same time hard to use without losing progress.

Slow Response Times: Some users have complained about the slow response times of the administration interface on Mobiniti, which can be frustrating.

Expensive Pricing: According to some users, they find it expensive to use Mobiniti, especially as the number of subscribers increases.

Users who have reviewed Mobiniti make several recommendations based on their experience with the platform. The most common recommendations include giving Mobiniti a try and reaching out to their customer service for help. They advise checking out all that Mobiniti has to offer, including its user-friendly platform, affordable pricing, and extraordinary customer service. Users also suggest getting a product demo and being specific with the Mobiniti team. They recommend taking advantage of the chat feature to maximize the system's features and consider adding an email campaign component or CRM to the platform. It is advised to ask a lot of questions in the beginning to understand all the options and not miss out on valuable marketing opportunities. Users also suggest getting multiple keywords to make the service work more effectively and checking out Mobiniti's features to see if it can replace other software. Considering using additional accounts for segmented customer groups is recommended. Users advise getting acquainted with Mobiniti through a demo or free account and knowing what you want from a messaging platform. They highly recommend reaching out to Mobiniti, asking questions, and getting answers as they are great to work with. Billing enough to compensate for the per SMS cost is important. Users find it helpful if they can upload data with symbols and praise the customer support team for their assistance. Finally, users recommend trying Mobiniti for a month, taking advantage of the lack of contract, and having everything to gain from the experience.

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