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Mojo Helpdesk

Mojo Helpdesk

Starting at $24 per month
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Overview

What is Mojo Helpdesk?

Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

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Recent Reviews

TrustRadius Insights

Mojo Helpdesk is a versatile software that has been utilized by various departments and organizations to streamline their ticketing and …
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Reviewer Pros & Cons

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Pricing

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Mini Me

$0

Cloud
Includes 10 agents

Professional

$29

Cloud
Includes 10 agents

Enterprise

$99

Cloud
Includes 10 agents

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.mojohelpdesk.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month
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Product Demos

Mojo Helpdesk Demo Video

YouTube
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Product Details

What is Mojo Helpdesk?

Mojo Helpdesk is a helpdesk software and ticketing system for schools and organizations of all sizes. Mojo Helpdesk integrates with Google G-Suite and Azure Active Directory.

Mojo Helpdesk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts
  • Supported: SLA management

Self Help Community Features

  • Supported: External knowledge base
  • Supported: Internal knowledge base

Multi-Channel Help Features

  • Supported: Customer portal
  • Supported: Live help chat
  • Supported: Phone support
  • Supported: Call scripting
  • Supported: Email support
  • Supported: Help Desk CRM integration

Additional Features

  • Supported: Email Integration
  • Supported: Asset Management
  • Supported: Customizable Branding
  • Supported: Document Storage

Mojo Helpdesk Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Mojo Helpdesk Video

Mojo Helpdesk Integrations

Mojo Helpdesk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported LanguagesEnglish

Frequently Asked Questions

Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

Mojo Helpdesk starts at $24.

Desk.com (discontinued), Freshdesk, and Kayako are common alternatives for Mojo Helpdesk.

The most common users of Mojo Helpdesk are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(4)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Mojo Helpdesk is a versatile software that has been utilized by various departments and organizations to streamline their ticketing and task management processes. Users have reported using the software to track IT tickets, Facilities Tickets, and HR requests in a single console, reducing the need for multiple systems or manual tracking methods. The software's creation and escalation features have allowed users to easily create tickets and ensure they are appropriately addressed, while also providing the ability to direct faculty and staff to relevant forms. By cutting down on emails and requiring necessary information for efficient ticket management, Mojo Helpdesk has helped users handle correspondence on user issues effectively. Additionally, the software's customizable features, such as triggers, have enabled users to tailor it to their specific needs.

Many organizations and departments beyond IT, such as administration and instructional technology, have found value in using Mojo Helpdesk. It serves as a centralized platform for tracking tasks and issues across different departments, making it easier to identify patterns and manage workflows. Startups have also utilized the software to track IT requests efficiently, ensuring that technical issues are promptly handled. Moreover, Mojo Helpdesk has proven useful in solving website-related issues and organizing customer complaints by providing an excellent user experience.

For facilities management, Mojo Helpdesk aids in resolving problems quickly by offering updates and notifications, while also serving as a cost-effective alternative for IT helpdesk ticketing systems. It helps track service requests, provides time tracking capabilities, and offers summaries of aging tickets. The software's simplicity has been praised by users who appreciate its ease of use during the setup process and onboarding of new users. Its stability and reliability have also earned positive feedback from customers.

Mojo Helpdesk's value extends beyond managing IT-related concerns; it has improved internal processes by enabling the creation, management, and tracking of work requests more efficiently. Users have enjoyed access to features like customizable ticket forms that allow them to set up forms according to their preferences without limitations. The exceptional customer service provided by Mojo Helpdesk, with prompt responses to inquiries within a business day, has been well-received.

While users have expressed satisfaction with the software's performance and customer support, some have suggested improvements such as adding a calendaring system for project tracking and enabling variable forms that display specific fields based on selections made. Nonetheless, Mojo Helpdesk has proven to be an effective tool for task management, team collaboration, and customer support across various departments and organizations.

User-Friendly and Intuitive System: Many users found Mojo Helpdesk to be a user-friendly and intuitive ticketing system. They appreciated its intuitive design, minimal training required to start using it, and easy navigation. The clear layout of the dashboard made it easy to create, track, and manage support tickets.

Seamless Integration with Google Workspace for Education: Several users praised the seamless integration of Mojo Helpdesk with Google Workspace for Education. This integration provided them with added convenience and allowed for efficient collaboration within their educational institutions.

Useful Reporting and Analytics Features: Users mentioned that the reporting and analytics features in Mojo Helpdesk were very useful. The platform provided a range of metrics such as ticket volume, response times, and customer satisfaction, which helped them identify trends and areas for improvement. These features also allowed them to set up automations and triggers, saving time and improving efficiency in their support processes.

Outdated and Confusing User Interface: Mojo Helpdesk has received criticism from many users for its outdated and basic user interface. They have found it confusing and difficult to navigate, impacting their overall experience with the software. Some reviewers have also mentioned limited customization options for system fields, further adding to the confusion.

Performance Issues: Several reviewers have reported performance issues while using Mojo Helpdesk. These include slow loading times, especially when handling large amounts of data, as well as instances where the software becomes unresponsive. Such performance concerns can hinder productivity and frustrate users who rely on efficient ticket management.

Limited Reporting System: Users have expressed dissatisfaction with Mojo Helpdesk's reporting system. They mention limitations in built-in reports that fail to provide comprehensive insights into their helpdesk operations. Additionally, some users feel a need for more advanced reporting tools that would allow them to generate custom reports tailored to their specific needs.

Reviews

(1-1 of 1)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Mojo Helpdesk is being used by our support organization. Upon implementing Mojo Helpdesk it has increased our support technicians performance, increase technician performance, and improved customer service. Before Mojo we had not way of tracking or reporting on our support technicians. It also provides us with customer ratings for our technicians.
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
For a small business it is a very good value.
Incident and problem management (6)
98.33333333333334%
9.8
Organize and prioritize service tickets
100%
10.0
Expert directory
100%
10.0
Subscription-based notifications
100%
10.0
ITSM collaboration and documentation
90%
9.0
Ticket creation and submission
100%
10.0
Ticket response
100%
10.0
Self Help Community (2)
100%
10.0
External knowledge base
100%
10.0
Internal knowledge base
100%
10.0
Multi-Channel Help (4)
100%
10.0
Customer portal
100%
10.0
Social integration
100%
10.0
Email support
100%
10.0
Help Desk CRM integration
100%
10.0
  • Our company’s improved customer support response times and expert service has helped us make money.
Price and customer service.
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