TrustRadius Insights
Uberall is a powerful tool that allows businesses to effectively manage multiple locations, ensuring consistent and up-to-date store …
Overview
What is MomentFeed?
MomentFeed is a localization-based marketing platform for enterprises from the company of the same name headquartered in Santa Monica, California.
Recent Reviews
Pricing
N/A
Unavailable
What is MomentFeed?
MomentFeed is a localization-based marketing platform for enterprises from the company of the same name headquartered in Santa Monica, California.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
1 person also want pricing
Alternatives Pricing
What is Salesforce Marketing Cloud?
Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce Customer 360 ecosystem. Marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights.
What is EZ Texting?
Since 2004, EZ Texting has provided businesses and organizations with a way to start text marketing — and features and integrations to keep conversations going. A simple interface, customizable templates, and generative AI assistance, help businesses to craft compelling messages that resonate with…
Product Details
- About
- Competitors
- Tech Details
What is MomentFeed?
MomentFeed’s Mobile Consumer Experience management software promises to help companies with dozens of brick & mortar stores increase revenue by influencing consumer decisions on mobile.
The vendor says that MomentFeed's MCX software is an enterprise SaaS platform that helps clients like Starbucks, Cricket Wireless, and Pizza Hut to engage with consumers 10 times more effectively through the most important mobile networks: Facebook, Google, Apple, Bing, Snapchat, and Yelp.
When you’re on your phone, every recommendation is based on your location. The platform uses that location to help companies with hundreds of stores manage all the marketing, advertising and customer care activities required to make each of their locations a nearby consumer’s top choice.
Retailers, banks, restaurant chains, and consumer services companies have a lot of social pages to manage – 10 to 20 or more for every single store, restaurant or showroom. Using MomentFeed helps companies manage marketing, advertising and customer response for every store, converting mobile consumers to become in-store customers.
The vendor says that MomentFeed's MCX software is an enterprise SaaS platform that helps clients like Starbucks, Cricket Wireless, and Pizza Hut to engage with consumers 10 times more effectively through the most important mobile networks: Facebook, Google, Apple, Bing, Snapchat, and Yelp.
When you’re on your phone, every recommendation is based on your location. The platform uses that location to help companies with hundreds of stores manage all the marketing, advertising and customer care activities required to make each of their locations a nearby consumer’s top choice.
Retailers, banks, restaurant chains, and consumer services companies have a lot of social pages to manage – 10 to 20 or more for every single store, restaurant or showroom. Using MomentFeed helps companies manage marketing, advertising and customer response for every store, converting mobile consumers to become in-store customers.
MomentFeed Features
- Supported: Mobile Customer Experience Management
- Supported: Paid Media Manager
- Supported: Reputation Manager
- Supported: Social Media Manager
- Supported: Location Finder
- Supported: Visibility Manager
MomentFeed Competitors
MomentFeed Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(7)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Uberall is a powerful tool that allows businesses to effectively manage multiple locations, ensuring consistent and up-to-date store information across various platforms. Customers have found Uberall to be incredibly beneficial, especially for managing franchise stores and updating them quickly and easily. This includes synchronizing opening times of multiple shops and improving their Google ranking. With Uberall, businesses can also manage over 1000 Google listings and analyze data effortlessly, which increases visibility on Google and ultimately improves overall sales. Furthermore, Uberall helps enhance the customer experience on Google My Business and other directories by optimizing local SEO and providing keyword suggestions for review responses. Users appreciate how Uberall enables quick and easy responses to customer reviews and questions on Google, showing customers that their feedback is being listened to. Moreover, businesses have reported that using Uberall leads to an increase in customer satisfaction by allowing them to respond to unanswered reviews promptly.
MomentFeed is another valuable platform that offers various use cases for businesses. One of the key benefits users have found with MomentFeed is its effectiveness in reputation management. The platform enables users to respond to all online reviews in one place, simplifying the process and saving time for businesses. Additionally, MomentFeed helps businesses maintain a high response rate for reviews, leading to an increase in sales and improving brand reputation. Another crucial use case of MomentFeed is its ability to facilitate social media management. Users appreciate how the platform allows them to schedule regular postings across multiple social media channels, saving them time and effort. Moreover, MomentFeed helps businesses stay connected with local communities by propagating and personalizing social activity based on customer location. The platform also provides real-time access to customers without invading their personal space, making it a silent marketing move that brings in more customer interactions.
Overall, both Uberall and MomentFeed serve as essential tools for businesses looking to streamline their location management processes, enhance customer experiences, improve online visibility, optimize local SEO, manage social media content, and efficiently respond to customer feedback. These platforms have proven to be reliable solutions that solve resource issues, save time and effort, provide excellent customer support, and ultimately drive customer engagement and satisfaction.
Users have made several recommendations based on their experience with MomentFeed. The three most common recommendations are:
-
Utilize the insightful data shared in quarterly meetings: Many users have found the data shared in quarterly meetings to be highly valuable. They appreciate the depth and detail of the information provided, which helps them make informed decisions and improve their business strategies.
-
Improve user interface and ease of use: Some users have suggested that MomentFeed could benefit from enhancements to its user interface and overall user experience. They recommend making the platform more intuitive and user-friendly, as it would help streamline their workflow and make it easier to navigate through the various features and functionalities.
-
Enhance customer support and response time: A few users have mentioned that they would like to see improvements in customer support and faster response times from MomentFeed. They believe that prompt and efficient customer service is crucial for addressing any issues or concerns they may encounter while using the tool.
Overall, users highly value the insightful data presented in quarterly meetings, but they also recommend improving the user interface for better usability and enhancing customer support for a smoother user experience.
Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
February 01, 2020
Great multi-unit reputation management tool
The MomentFeed platform has been a valuable tool for Byrider. It's use is primarily at our corporate office in order to manage review traffic for 100+ locations, as well as social media publishing and listing management for those locations.
- Central platform format - great for multi-unit brands.
- Versatile when using for multiple pages and corresponding channels.
- Seems to be primarily focused on restaurants - could branch out more with specifics for other industries.
- A review invite tool would help them be a more all-encompassing platform.
- Increased star-ratings=increase in click-thru rates.
- Increased star-ratings=increase in sales.
We use it within our marketing department at corporate, to help with onboarding users in our operations department at our agency, and most importantly, with the local store owners and their staff. It helps us to manage incoming reviews across social media and the web, and it also helps to update and maintain the accuracy of our local listing data across the searchable web.
- Local social media management: being able to run social media accounts across multiple networks from one place
- Reputation management: responding to reviews from a number of sources all from one tool
- Local listing data: this is the unsung hero of the platform that works in the background. Without accurate data, people might not even be able to come in and actually spend money with you
- Customer support is very strong for us, and our reps (and others we have met at their conference) are all great folks
- More reporting options. There is a wealth of data able to be reported around just one Facebook page; now imagine the type of data you have available to analyze across dozens, hundreds, or even thousands of local pages. They already do a good job of showing some valuable insights (and providing every other metric they can via spreadsheet exports) but I think there's pretty much an endless array of possibilities beyond what they have. I suppose that's a slippery slope though.
- Some minor UI/UX issues. Some fields operate weirdly, some buttons may act funky, or the platform may not remember your location group selection when you move from one part of the product to another. Easily overlooked, however.
- Social media publishing is sometimes delayed and may go out a handful of minutes after you intended. Not a problem in most cases, but I'd schedule natively or with another tool if you're depending on a post to go out at an exact moment.
- Proper listing data at scale is essential for our business, and MomentFeed helps to achieve that
- It allows busy store owners, managers, and other staff to respond to reviews and post relevant local content to ensure that the guests remain happy
- It also helps us to ensure that local social media managers are adhering to brand standards on their pages
I have not personally used Yext, but after a couple demos I didn't find that it fit the needs of my past clients or current company as much as MomentFeed could; I had also heard horror stories about how Yext effectively holds listing data hostage or simply removes it once you are no longer a customer.