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monday.com

monday.com

Overview

What is monday.com?

monday.com Work OS is an open platform designed so that anyone can create the tools they need to run all aspects of their work. It includes ready-made templates or the ability to customize any work solution ranging from sales pipelines…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 17 features
  • Team Collaboration (2157)
    9.1
    91%
  • Task Management (2200)
    8.9
    89%
  • Workflow Automation (1914)
    8.3
    83%
  • Resource Management (1878)
    8.2
    82%

Reviewer Pros & Cons

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Video Reviews

3 videos

User Review: How Monday.com Competes with Larger Project Management Tools
04:52
User Review: monday.com Works As A Tool To Promote Work Flow & Collaboration
02:26
monday.com Review: Makes Community and Events Management Work A Breeze
04:03
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Pricing

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Enterprise

$0

Cloud
Contact us

Basic

$9

Cloud
per user

Standard

$12

Cloud
per user

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8
Avg 7.5

Professional Services Automation

Features that support professional services organizations

7.4
Avg 7.4
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Product Details

What is monday.com?

monday.com Work OS is an open platform designed so that users can create the tools they need to run every aspect of their work. The visual interface includes building blocks like Apps and integrations, allowing teams to build or customize their work solutions.

Whether users need to streamline a sales pipeline, create a marketing campaign process, run a robust CRM, or build a project management tracker – monday.com aims to provide a collaborative space for teams to stay aligned, agile and efficient, in everything they do.

monday.com offers a 14-day free trial, no credit card required.

monday.com Features

Project Management Features

  • Supported: Task Management
  • Supported: Resource Management
  • Supported: Gantt Charts
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Team Collaboration
  • Supported: Support for Agile Methodology
  • Supported: Document Management
  • Supported: Email integration
  • Supported: Mobile Access
  • Supported: Timesheet Tracking
  • Supported: Change request and Case Management
  • Supported: Budget and Expense Management

Professional Services Automation Features

  • Supported: Quotes/estimates
  • Supported: Project & financial reporting
  • Supported: Integration with accounting software

monday.com Screenshots

Screenshot of Work OSScreenshot of Ready-Made TemplatesScreenshot of MobileScreenshot of Visual BoardsScreenshot of Real-time NotificationsScreenshot of AutomationsScreenshot of IntegrationsScreenshot of ViewsScreenshot of File SharingScreenshot of DashboardsScreenshot of App MarketplaceScreenshot of Docs

monday.com Videos

monday.com - Making teamwork click
Users Testimonials | monday.com
The monday.com 2020 Evolution
monday workdocs are used to brainstorm, sync, and collaborate across teams without leaving the workspace. Communicate within the context of work by adding to a Doc — boards, and dashboard widgets.

monday.com Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, Portuguese, French, Italian, German, Japanese, Korean, Russian, Dutch, Turkish

Frequently Asked Questions

monday.com Work OS is an open platform designed so that anyone can create the tools they need to run all aspects of their work. It includes ready-made templates or the ability to customize any work solution ranging from sales pipelines to marketing campaigns, CRMs, and project tracking.

Asana, Wrike, and Smartsheet are common alternatives for monday.com.

Reviewers rate Team Collaboration highest, with a score of 9.1.

The most common users of monday.com are from Small Businesses (1-50 employees).

monday.com Customer Size Distribution

Consumers5%
Small Businesses (1-50 employees)35%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

(4689)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it to organize various types of projects. Before, we really had no way of tracking or organizing tasks. We have since expanded across several departments and people have also started created personal boards to organize their own work.
  • The UI is very appealing and user friendly
  • The automations are great
  • It has a lot of great features like monday.com docs and forms
  • It has a lot of integrations with other programs
  • The Jira integration could use a little tweaking.
We have some high visibility projects and tracking them in monday.com and providing updates has increased collaborative efforts and also helped keep executive leadership informed of progress.
Project Management (13)
100%
10.0
Task Management
100%
10.0
Resource Management
100%
10.0
Gantt Charts
100%
10.0
Scheduling
100%
10.0
Workflow Automation
100%
10.0
Team Collaboration
100%
10.0
Support for Agile Methodology
100%
10.0
Document Management
100%
10.0
Email integration
100%
10.0
Mobile Access
100%
10.0
Timesheet Tracking
100%
10.0
Change request and Case Management
100%
10.0
Budget and Expense Management
100%
10.0
Professional Services Automation (3)
100%
10.0
Quotes/estimates
100%
10.0
Project & financial reporting
100%
10.0
Integration with accounting software
100%
10.0
  • Increased employee adoption
  • increased visibility of progress for stakeholders
The UI is what drove me to monday.com. A lot of my colleagues regularly talk about how much they like and appreciate the UI.
The team has been very helpful and responsive every time we've reached out. Zero complaints.
The overall perfomance is impressive. I don't have any issues with lagging or anything like that. No complaints.
Yes. We use the boards and tag owners to tasks from team across the company and it enables us to hold team members accountable. We found this really helps our engagement among various teams.
I would rate it a 10.
When I was looking for project management software for Spectrio, monday.com had the most robust set of features and it has not let us down so far.
50
We have everyone from Executive Leadership to customer service. So far our HR, Product, Production, Sales, and Customer Support teams are using it.
1
right now it's just me but we're looking to train one of our business systems admins on it.
  • Reporting progress to ELT
  • Tracking projects and facilitating collaboration
  • Keeping track of personal to do's
  • We have used it to create a tracker for critical issues for high revenue clients that is visible to ELT and all teams collaborate on it. It has really helped keep us organized.
  • We could use it to track financial and budgetary goals. That's one thing we haven't done yet.
It fulfills all of our needs.
No
  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
We utilize many systems and wanted something that could bridge the gap between them all.
I wouldn't
  • Implemented in-house
No
  • The Jira integration
No
  • Online Training
  • No Training
I didn't do in person training
I think the videos were extremely easy to digest.
Yes. I did a lot of learning just through using it. I would definitely recommend it to others and I often do!
I think it's just right
No
No - we have not done any customization to the interface
No - we have not done any custom code
No
No. We are planning to upgrade to the enterprise plan in the future and hope to be able to utilize the onboarding.
No
Yes. There was one instance when I was struggling to figure out an issue with an automation and needed to present it to the executive team. One of the team members reached out quickly and walked me through it.
  • Automations
  • Creating infographics
  • Creating reports/docs
  • Some integrations with other platforms are a little tricky
Yes
It works just as well as the computer version and I love that i can access my work on the go.
We have been rapidly expanding on monday.com and have faced no issues with it thus far.
Have not experienced a single outage or error
Everything loads quickly. I haven't experienced any lagging.
The Jira integration was a little difficult but we found work arounds (we use Jira in a strange way). We have created boards for our tickets and link those items to other boards where relevant to track the Jira status of certain tasks.
  • NetSuite
  • Zendesk
  • CPQ?
  • File import/export
  • Single Signon
No
It's pretty straightforward
I think for some things, like Jira, maybe making the integrations a little less detailed so that it is easier to customize for companies like ours who utilize Jira differently
Our sales rep was very responsive, knowledgable, and friendly.
Haven't had any issues or complaints
No
  • Better exporting to PDF
Yes
We are growing in usage and plan to go enterprise soon
Yes
We wanted access to more features and our team kept growing.
David Humphreys | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use monday.com to manage our sales pipeline, marketing initiatives, and our to-do lists. As a piece of software it has simplified our sales management, as we were finding Salesforce too complicated for our needs. All incoming enquires are now visible to the team, with clear actions for everyone. We also use monday.com as a CRM, and to keep track of sales targets. The marketing team and sales team are now much more in sync, and our business feels that much more joined up.
  • Use of colour! As a design company we are very visual people.
  • The app is very good.
  • The ability to integrate with other applications.
  • For project management I think it possibly has a way to go to catch up with streamtime.
monday.com is well suited to remote teams who need to collaborate on sales and marketing initiatives. It's useful for pulling information from Gmail, streamtime, Mailchimp and Slack especially.
Project Management (13)
82.30769230769229%
8.2
Task Management
60%
6.0
Resource Management
60%
6.0
Gantt Charts
50%
5.0
Scheduling
50%
5.0
Workflow Automation
100%
10.0
Team Collaboration
100%
10.0
Support for Agile Methodology
100%
10.0
Document Management
80%
8.0
Email integration
100%
10.0
Mobile Access
100%
10.0
Timesheet Tracking
70%
7.0
Change request and Case Management
100%
10.0
Budget and Expense Management
100%
10.0
Professional Services Automation (3)
80%
8.0
Quotes/estimates
60%
6.0
Project & financial reporting
100%
10.0
Integration with accounting software
80%
8.0
  • It's had a positive ROI because we have been able to ditch Salesforce which was much more expensive.
I've found it very initiative, as have my colleagues, some of whom are not tech savvy.
Whenever I have used the chat feature it has been extremely fast and responsive.
monday.com is very reliable and works as designed, it's a good experience using it.
We hold a weekly Monday.com meeting where we review our sales pipeline board
5
I still prefer to do everything on Google, mainly because that is what our clients use, but also the project timelines on Monday are a bit too simplistic for my needs.
11
Project management, marketing, creative directors, accounts, operations, studio bookings
2
This is a loose term, we have a couple of employees that know Monday fairly well. But no experts.
  • Job pipeline
  • Leads and accounts
  • Freelancer database
  • Not sure we've been that innovative!
  • We will always be interested in project management, but we do have a great existing tool in Streamtime...
It works well, as IS our sales pipeline
Yes
Salesforce. Salesforce was super expensive and very ugly.
  • Integration with Other Systems
  • Ease of Use
The team agreed that it was the best solution.
We now have a more robust evaluation internal process, and it would have taken longer to approve, but it would have been approved.
  • Implemented in-house
No
Change management was minimal
  • On boarding
I remember a couple of virtual calls and great instructions
  • No Training
Yes
Just right
no
No - we have not done any custom code
no
No, haven't felt the need for it
cant think of any :( i want my bonus points!
  • Setting up boards
  • Intergrations
  • The colours!
  • none
Yes
I've used it in the past but found it really hard to navigate, it seems to be best viewed on a computer
It's not been adopted by all areas of the business, but it is always there and encouraged
The occasional outage but no more than any other online software
Very good, the occasional glitch but not more than any other
  • Slack
  • Streamtime
  • Mail Chimp
Very very easy
  • none
  • API (e.g. SOAP or REST)
no
very easy
explore it and use it, its very worthwhile
It was a long time ago but i remember it being painless!
Not sure we've had much interaction since but they are always available
Number of users, length of term. I think they included a user for free as we were 1 over the limit
no
No
  • na
  • na
No
No
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use monday.com as our Customer Relations Manager. It is used on a daily basis to track calendar management and client management. It is also used on a weekly basis to review weekly and monthly stats for the company. There is a lot of great information on monday.com and there are so many things you can do once you get to know the system. The only setback I see in using monday.com is internal automation (I wish you could allow certain actions on Monday to trigger other actions). Though, they do a wonderful job incorporating external modifications (although I wish there were a few more automation that could be set in place for email campaign systems- such as Active Campaign).
  • Client management is made easy. You can store and update client information as needed, you can insert documents associated with each client, and you can organize client data to better suit your daily needs. There are many modifications and customization options for CRM.
  • Weekly/Monthly/Daily Stats: monday.com allows you to organize data under different "tables". These tables can help you identify your stats for any period of time and are very helpful in deciding the next steps.
  • Administrative Task Management: monday.com can also act as a to-do list for your company to collaborate on (each person can have an individual account, but teams can be set up for them to collab on). It also allows us to organize hiring processes and human resources information.
  • Internal Automations: There should be a little more availability to trigger actions within monday.com itself. For example, it would help tremendously for us to be able to set up a date when clients are automatically transferred into a new board or group.
  • Expand on External Modifications: monday.com has recently focused on the aesthetics/look of the application, but I would rather they began focusing on how monday.com operates with other applications. We have a email campaign system (Active Campaign), that does a beautiful job of integrating apps, but monday.com is very limited on their external automation availabilities with campaign systems. Not sure if this would apply to many other business models, but as a CRM- I can see this being beneficial.
  • Limiting Access within Boards: monday.com has recently added a limited access to specific boards, but I would love if this feature expanded to where certain team members could only view a board rather than edit it (It is possible that this is available for a higher subscription and we simply do not have access to it at this time).
Just to reiterate my previous points, monday.com is a wonderful system for CRM specifically. I've also made the argument throughout this review that it is beneficial for things like Human Resources and Administrative Tasks as well, but its strengths lie within its CRM capabilities. There are multiple areas that I could elaborate on where Monday is not very useful, but monday.com was not built for those things- so that is an unfair judgment to make. Overall, I think it's a great CRM tool.
Project Management (11)
41.81818181818181%
4.2
Task Management
70%
7.0
Resource Management
60%
6.0
Workflow Automation
60%
6.0
Team Collaboration
90%
9.0
Support for Agile Methodology
N/A
N/A
Document Management
80%
8.0
Email integration
10%
1.0
Mobile Access
50%
5.0
Timesheet Tracking
N/A
N/A
Change request and Case Management
N/A
N/A
Budget and Expense Management
40%
4.0
Professional Services Automation (1)
40%
4.0
Project & financial reporting
40%
4.0
  • Time Saving: This gives my client the opportunity to have everything he/she needs at their fingertips. I can organize and sort data to show them exactly what they need for each day and can hide unimportant information as necessary.
  • Team Collaboration: monday.com allows us to collaborate with one another about our clients' successes and this prevents us from need to have constant meetings about where clients are at and who's met with who.
  • Tracking: monday.com has hugely benefited our team in it's documenting abilities. We are able to track specific dates clients were spoken to, as well as upload physical documents that clients have sent in to us and allows us to distinguish what information has already been given to the client.
I believe my rating is somewhat skewed as I entered the monday.com software with it already being set up. So, I am not aware of the learning curve it may or may not take from the foundations of it all. I have since learned how to do everything and feel confident in using monday.com, but there are definitely aspects of monday.com that require learning, but this is true for most/if not all software.
Sometimes it takes a little while for Customer Support to get back to you and I've found (on a few occasions) that there is typically some miscommunication before the support team has an understanding of what I'm asking. Not putting all of the faults on monday.com, as we are all human and make mistakes, but I did want to note this critique here.
Overall, monday.com's performance has hugely benefited our business as a whole. There are very few moments where monday.com becomes restrictive, and even fewer moments when monday.com becomes frustrating and for software, I'd say that's a rather big accomplishment. I would like to make a note that if the system is going to be down for any period of time, monday.com should do a little better at warning customers (possibly with a banner over the system like they do for new updates).
Yes. Our team is entirely remote and we use Monday.com to communicate with one another about client progress.
6
While there are ways to handle project management on Monday.com, I believe there are better software options for this. Monday.com is much better at customer relations management.
3
Operation Manager/Client Success Manager CEO Mindset Coach
1
Skills required: Organization Time management Documentation Transcription (note-taking) Basic CRM knowledge Technologically proficient
  • Customer Relations Management
  • Administrative Tasks
  • Sales Leads/Booking Call Stats
  • To-Do List
  • Human Resources
  • Collaboration
  • Ad Tracking
  • Task Management (Expanding on current use)
  • Hiring Processes
We rely on monday.com to track clients. There is currently not another software out there that we would prefer to use for client management, so I do not see a reason why we wouldn't renew our subscription with monday.com.
Not Sure
  • Product Features
  • Product Usability
  • Product Reputation
The features of monday.com truly dictated why we went with this software. monday.com is a very capable software and is very versatile in that way.
If we had to do this again, I would seek more referrals, test other softwares, and reassure my decision in this current software.
  • Implemented in-house
Change management was minimal
  • I wasn't there for this stage.
Again, I wasn't there for the implementation of the product, but I know the EA before me really enjoyed the system, so I would assume she would rate this highly.
  • No Training
We utilized YouTube resources when needed, but most things felt like second nature due to previous knowledge of CRMs.
I believe it is slightly limited, but overall the product is very well suited for our uses.
Internal automations (triggering events).
Yes - we have customized the interface extensively
This was fairly easy to do and I really appreciate this.
Not at this moment.
No, there aren't many things in monday.com that we would need support on, but on the off chance that we do need it, these are typically problems that can take a little longer to get back to.
Not applicable.
  • Creating Boards/Groups
  • Customizing Information
  • Collaboration/Note-taking
  • Integrating documents (not necessarily cumbersome, but I can see how some might struggle with this)
  • Synchronizing everything (again, I got into this software after it had already been set up)
Yes
I don't use it. There is too much information on monday.com for this to be super mobile friendly; however, I know the mobile version works if I absolutely needed it.
For it to work across multiple departments and sites, I would like to see improvements made with integrations and automation. For this question, I am acknowledging not only the addition of internal triggers/automation, but also an expansion on external ones.
There have only been 2 instances in the past year where monday.com was down.
Everything performs fairly well. Every now and then there are user errors where an employee will not click "ok" on a note they've created and simply exit out (I do wish that something was in place to prevent this, such as a pop "are you finished?")
  • Active Campaign
  • Emails
  • Calendly
To be entirely honest, none of these worked the way we wanted them to. We were hoping that monday.com could trigger an automation in Active Campaign and it doesn't seem to work. For emails and Calendly, we were hoping these applications could trigger the creation of a "subject" but that didn't work either (without the use of Zapier).
  • Active Campaign
  • Gmail
  • Calendly
I know there are already some integrations with each of these, I do not know monday.com's plans to expand on these. I would hope that they would allow a separate option outside of Zapier to connect this applications though.
  • File import/export
Not that I can think of.
I've made comments on the integration of monday.com throughout this review, I simply think improvements could be made.
Expansion on external automation and addition of internal triggers.
Based on my clients reaction to this question, I would say the process of purchasing the product went smoothly.
Deducted one point for the few support issues we've run into. It simply can be frustrating when you have to repeat your problem, or expand on the situation, but I understand they have our best interest and are looking for more information to better help us.
None that I am aware of.
N/A
No
  • Display/Customization
  • Integration expansion (internal/external)
No
No
Score 8 out of 10
Vetted Review
Verified User
Incentivized
My team uses Monday.com to help keep track of where all their projects stand as far as due dates. It helps give you an organized view of everything you have going on and when things are due. It is also a very collaborative tool. I think it helps people know if they are on track or not with their project deadlines.
  • Keeps Track of Deadlines for Projects
  • Gives you a running list of everything you are working on
  • Lets your team and manager provide feedback and check in with status updates on each project
  • It'd be nice to have an app that can manage all your projects on the go
  • Getting started with Monday.com is a little challenging because they have so much to offer- it takes a little bit to get used to
  • It'd be nice if Monday.com sent progress reports at the end of each week that were automated, or sent alerts to you if you get behind on something.
Monday.com is great for users who have a lot of projects going on and need to keep track of what is due, and when. This program is less suitable for those who don't have very many projects or routine tasks to do. Monday.com is a really great organizational tool!
Project Management (13)
70%
7.0
Task Management
100%
10.0
Resource Management
60%
6.0
Gantt Charts
100%
10.0
Scheduling
70%
7.0
Workflow Automation
50%
5.0
Team Collaboration
100%
10.0
Support for Agile Methodology
100%
10.0
Document Management
50%
5.0
Email integration
80%
8.0
Mobile Access
50%
5.0
Timesheet Tracking
100%
10.0
Change request and Case Management
50%
5.0
Budget and Expense Management
N/A
N/A
Professional Services Automation (3)
33.333333333333336%
3.3
Quotes/estimates
100%
10.0
Project & financial reporting
N/A
N/A
Integration with accounting software
N/A
N/A
  • It's allowed our team to streamline processes more
  • It gives a much better and clearer overall picture of the workload of the department
  • It keeps users on top of project deadlines
Monday.com is really easy to use once you are comfortable with the layout. In the beginning of using the program, it took some used to exploring things but that is with any product or software you are getting used to. The features were very friendly to use.
I haven't necessarily used the support myself, but team members have told me it has been helpful.
All of the features worked really well. I was impressed with the reliability of the program.
Chatter
Monday.com is one of the better project management tools I have seen out there.
We did not use it for cross team collaboration but you easily could.
10
Monday has everything you would need for project management.
5
Human Resources
I would say technical people would do really well with Monday.com or even if you are not a technical person you would be able to figure it out. It might take some time in the beginning but I don't think you would need to be very computer savvy to figture it out.
  • Managing projects
  • Managing deadlines
  • Receiving feedback on project status
  • We were able to see how many projects were overlapping with each other
  • Not sure
We ended up not renewing Monday, because new management came in and we ended up going with something that had more basic things in the software. Monday.com was nice because it had bells and whistles to it.
No
  • Price
  • Product Features
  • Product Usability
The features of the product were most helpful and the price was reasonable for everything you get with the software.
I would still pick Monday.com
  • Implemented in-house
No
  • Just learning the program at the begining
I would say be patient and give yourself time to explore the program. Play around with it.
  • no training
It was not easy to learn without training.
We did not configure Monday.com with anything.
No, I don't.
No - we have not done any customization to the interface
No - we have not done any custom code
No.
No
I don't want to have to pay extra for good service. I think it should be included with the purchase of the software.
Yes
I wished it would of been resolved within the hour but instead it was resolved within a few days.
When working through any issues, the staff was always very friendly. I appreciated them taking the time to explain what I needed to do to fix the issues.
  • Creating Tasks
  • Getting used to the program layout in the begining
You can manage a lot of projects but I'm not sure if I see it as scalable.
I never had any outages or any problems accessing Monday.com
Everything loaded pretty quickly for me.
  • None
We did not integrate with anything.
  • Maybe office 365 tasks
I don't think they do.
None.
We never used it to integrate with anything so I'm not sure how they would go about integrating anything.
I would get an IT person to integrate anything you want with Monday.com
Monday.com was very easy to work with. Friendly and was helpful to get the software started and set up for us.
We did not hear much from the vendor after the sale.
We did not negotiate anything that I know of with the vendor.
No.
No
  • More productivity
  • More ease of use
No
No
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