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Monetate

Monetate
Formerly Kibo Personalization, powered by Monetate & Certona

Overview

What is Monetate?

Monetate (formerly Kibo Personalization, powered by Monetate and Certona) is an ecommerce personalization software for consumer-facing brands. Monetate enables brands to create individualized experiences for site visitors, with the goal of improving engagement and business performance. Founded in 2008, Monetate…

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Recent Reviews

Ease of use

7 out of 10
September 05, 2023
Incentivized
I think Monetate is very useful for testing. No issues with the system. Clear and easy to use with support and manuals
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Quick overview

8 out of 10
April 18, 2023
Incentivized
We've been able to use Monetate to support personalisation across different customer segments on site, as well as run a number of AB tests …
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Monetate Review

10 out of 10
February 28, 2023
Incentivized
We use Monetate to create different user journeys for different customers we target. Doing A/B testing we get to see which experience will …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Monetate?

Monetate (formerly Kibo Personalization, powered by Monetate and Certona) is an ecommerce personalization software for consumer-facing brands. Monetate enables brands to create individualized experiences for site visitors, with the goal of improving engagement and business performance. Founded in…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Monetate?

Monetate (formerly Kibo Personalization, powered by Monetate and Certona) is an ecommerce personalization software for consumer-facing brands. Monetate enables brands to create individualized experiences for site visitors, with the goal of improving engagement and business performance. Founded in 2008, Monetate services Adidas, Lufthansa, Office Depot, Reebok, Wolseley, and other companies.

Monetate is open, and designed to work across the user's marketing stack. It is real-time too, with machine learning capabilities to help deliver 1-to-1 personalization, through to testing & experimentation, and product recommendations at scale.

In October 2019 Monetate and Certona personalization technologies were acquired by Kibo Software. Kibo Personalization included capabilites from these solutions. Monetate was spun off from Kibo in October of 2022.

Monetate Features

  • Supported: Testing
  • Supported: Segmentation
  • Supported: Machine Learning
  • Supported: Data Integration
  • Supported: APIs

Monetate Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

Monetate (formerly Kibo Personalization, powered by Monetate and Certona) is an ecommerce personalization software for consumer-facing brands. Monetate enables brands to create individualized experiences for site visitors, with the goal of improving engagement and business performance. Founded in 2008, Monetate services Adidas, Lufthansa, Office Depot, Reebok, Wolseley, and other companies.

Adobe Target, Optimizely Web Experimentation, and Dynamic Yield are common alternatives for Monetate.

Reviewers rate Implementation Rating highest, with a score of 9.1.

The most common users of Monetate are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(159)

Attribute Ratings

Reviews

(1-16 of 16)
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February 28, 2023

Monetate Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Amazing... I work with Gary Thompson and on a day to day basis he assists me in what we are looking to achieve with the tool. When we are stuck or want some guidance he is quick to set a call to talk through this and discuss the potential outcome, whether we can can achieve what we want on the phone or whether he thinks it needs to go to the dev team.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Excellent support - this is where Monetate excels. Great onboarding and organisation from the very start. Training provided was also really well done and Monetate accommodated to a time that suits us, even though we are in different timezones. Whilst communication has decreased as we know the platform more and can create experiences ourselves, support is still available and they are quick to reply.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We often send questions to the Monetate support team and they are quick to provide feedback to the issue They are helpful and offer solutions to the problems at hand..
Score 10 out of 10
Vetted Review
Verified User
I give this a 9 because I've never had to actually contact the technical support team. My daily business management team has been able to assist and resolve any issues I've encountered. What especially endears them to me - is that the few times I've had emergencies and couldn't figure out why something wasn't working - account reps have ALWAYS responded right away and helped me figure it out. Whether it's been a Friday evening when everyone is leaving the office or over the weekend (which shouldn't be an expectation but they've always been there). Running a website that is on 24/7 - this counts big time.
Laura Santoki | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Monetate support team meets with use weekly, answers emails daily and promptly. They are proactive about getting answers for us when we need it and offering suggestions based on observations they have or learnings they want to share from other partners. Monetate's support is top notch.
April 09, 2015

Monetate - Review

Score 9 out of 10
Vetted Review
Verified User
Monetate has two ways to contact them for support. Either the account point person or the support team itself. Either way was fast and the support team was able to identify and fix the issue (if the issue was on their end). Many times the issues were not on their end, but they were always able to identify what changed on our sites that we were unaware of, and to recommend a fix. This enabled us to go to IT to get the issue resolved.
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