Name: Moneypenny
Author: Moneypenny

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Automation Testing

Development

Business Intelligence (BI)

Collaboration

Streaming Analytics

Enterprise

Accounting

Cash Flow Management

Revenue Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Engagement

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Block Storage

C/C++ Integrated Development Environments

Cloud Storage

Data Catalog

Data Fabric

Data Quality

Database Management

Debugging

Email Encryption

Event Monitoring

Fraud Detection

IT Service Providers

Integration Platform as a Service (iPaaS)

Managed Hosting

Network Performance Monitoring

Office Migration and Repair

Relational Databases

Security Awareness Training

Service Desk Outsourcing

Static Code Analysis

Virtual Data Room

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Content Management

Cross-Channel Campaign Management

Digital Analytics

Email Marketing

Enterprise Marketing Management

Influencer Marketing

Livestream

Local Marketing

Marketing Automation

Native Advertising

Public Relations (PR)

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Marketing

Business Caller ID

Interactive Whiteboard

Project Management

Prototyping

Professional Services

Customer Relationship Management (CRM)

eCommerce

Sales

Antivirus

Security

Agriculture

Computer-Aided Design (CAD)

Dealer Management

Forestry

Medical Scheduling

Moving Software

Patient Engagement

Vertical-Specific

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Moneypenny Managed Live Chat Service is a live chat solution designed to assist businesses in converting web visitors into customers. According to the vendor, this service is suitable for businesses of all sizes, from small startups to large enterprises, and is utilized by various professions and industries including e-commerce companies, professional services firms, real estate agencies, healthcare providers, and hospitality and tourism businesses.

## Key Features

**Boost site conversion**: According to the vendor, the service aims to increase website conversion rates by up to 40% through the use of skilled agents and advanced chat technology.

**Professional agents**: The vendor provides professional, UK-based agents who act as virtual shop assistants, engaging with website visitors in a knowledgeable and friendly manner.

**Comprehensive FAQs**: The vendor collaborates with businesses to compile a comprehensive list of frequently asked questions (FAQs), which are used to provide relevant and accurate information to website visitors.

**Lead filtering and routing**: Moneypenny agents capture visitor details and take the time to understand a business's specific needs and departments, allowing them to filter and route enquiries to the relevant team members or departments.

**Customizable design**: Moneypenny offers a fully customizable design studio, allowing businesses to have control over the appearance of the live chat feature on their website. According to the vendor, businesses can change colors, chat button style, position, and optimize for mobile devices.

**Proactive chats**: The vendor enables businesses to set proactive chats to appear after a certain amount of time or when a visitor is about to exit the site. According to the vendor, these proactive chats can be personalized based on visitor characteristics and the page they are viewing.

**Chat integration**: Moneypenny's Live Chat can be integrated with various communication channels, including email, QR codes, and social media accounts, according to the vendor. This allows businesses to engage with customers beyond their website.

**24/7 availability**: The vendor ensures that businesses can capture opportunities even outside of their opening hours by providing agents who are available around the clock.

**Clever features**: Moneypenny's Live Chat software includes features such as file sharing, online portal, auto-translate, pre-chat surveys, and chatbots, according to the vendor. These features aim to enhance the overall chat experience for businesses and visitors.

**Post-chat surveys**: Moneypenny's Live Chat includes post-chat surveys that allow businesses to gather actionable feedback from customers, according to the vendor. This feedback can help improve customer satisfaction levels.

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Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Moneypenny

Overview

What is Moneypenny?