Name: Monitorpack Guard
Author: MonitorPack

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Content Management

Payment Facilitation

Visitor Management

Enterprise

Accounting

CTRM

Travel Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Server

Cloud Storage

Container Security

Data Center Backup

Data Preparation

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Message Oriented Middleware

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Marketing

Marketing Attribution

Marketing Automation

Mobile Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales Training

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Aviation

Fleet Management

Hospital Management

Intelligent Document Processing

Online Ordering

Online Voting

Practice Management

Veterinary

eDiscovery

Vertical-Specific

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Monitorpack Guard, developed by TECK SYSTEM SOFT, is an IT incident management solution designed to facilitate the administration, supervision, inventory, and management of IT incidents. According to the vendor, this solution is suitable for a wide range of businesses, from small to large, and caters to the needs of IT professionals, system administrators, network administrators, Managed Service Providers (MSPs), and IT service centers across various industries.

## Key Features

**SaaS supervision**: According to the vendor, Monitorpack Guard provides a user-friendly interface that displays real-time status, health, and performance information of computer systems. It allows IT professionals to monitor server applications and inventories from various devices, including PCs, tablets, and mobile phones. The system also offers real-time monitoring and alerts for application availability.

**Cloud services**: The vendor claims that Monitorpack Guard ensures 24/7 availability of information through its partnership with Datacenters, enabling users to access critical information from anywhere and at any time.

**Application supervision & IT maintenance**: The software is designed to effectively monitor the state, health, and performance of computer systems. According to the vendor, it provides timely alerts for ongoing incidents and ensures the availability of applicative environments, allowing IT professionals to proactively address issues and maintain optimal system performance.

**Support & consulting**: Monitorpack Guard offers comprehensive support and consulting services, according to the vendor. This includes assistance in implementing the complete chain of IT infrastructure supervision, such as auditing the IT infrastructure, qualifying critical applications, selecting and implementing probes, developing tailor-made dashboards, and providing training on solutions.

**MonitorPack Snmp**: According to the vendor, this feature enables the monitoring of all SNMP devices, providing comprehensive oversight of network infrastructure and facilitating proactive troubleshooting.

**MonitorPack Asset**: Monitorpack Guard includes an inventory feature that allows users to effectively track and manage all servers and PCs within their network. The vendor claims that this feature helps streamline asset management processes and ensures accurate record-keeping.

**MonitorPack implementation**: The platform provides valuable assistance in the installation and configuration of Monitorpack Guard, according to the vendor. It helps define the monitoring scope, severity levels, and escalation processes to tailor the solution to the specific needs of the organization. Additionally, it supports the supervision of various components such as Active Directory, Azure AD Connect, SQL servers, printers, routers, cameras, mobiles, NAS, and backup systems in heterogeneous and multi-site environments.

**MSP (Managed Service Provider) strengths**: Monitorpack Guard offers specialized features for Managed Service Providers, allowing them to centralize all clients/sites on a single reporting portal. The vendor claims that it provides visibility of availability rates by client and application environment, utilizes the latest Microsoft SQL server technologies for durability, and includes a Helpdesk with automatic ticket generation and manual ticket creation by user customers. These features are said to reduce implementation times, manual supervision, calls, incidents, and problems.


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What is Monitorpack Guard?