Motadata ServiceOps

Motadata ServiceOps

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Score 9.1 out of 100
Motadata ServiceOps

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What is Motadata ServiceOps?

Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of…

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  • Setup fee optional
For the latest information on pricing, visithttps://www.motadata.com/contact-us

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Motadata ServiceOps?

Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of digital transformation. Motadata ServiceOps, a unified platform, includes PinkVerify certified Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization without needing third-party tools.

Motadata ServiceOps Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Conversational AI
  • Supported: Workflow Automation
  • Supported: Service Catalogs
  • Supported: Purchase Management
  • Supported: Contract Management
  • Supported: Software Metering & Licensing
  • Supported: Software Asset Management
  • Supported: Project Management
  • Supported: Release Management
  • Supported: Knowledge Management
  • Supported: Problem Management
  • Supported: Request Fulfillment
  • Supported: Availability Management

Motadata ServiceOps Screenshots

Get a bird's eye view of all your IT assets.ITIL aligned stage wise change management.Workflows to manage a flood of tickets.A repository for all your company wise knowledge.Better RCA with ITIL aligned problem management.Ecommerce style service catalog to facilitate self-service.

Motadata ServiceOps Downloadables

Motadata ServiceOps Integrations

Motadata ServiceOps Competitors

Motadata ServiceOps Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)20%

Motadata ServiceOps Technical Details

Deployment TypesOn-premise
Operating SystemsLinux
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesEnglish, Multi-language

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Reviews and Ratings

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Ratings

Reviews

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November 05, 2020

Motadata is the best ITSM

Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.