TrustRadius Insights
Mouseflow is a powerful tool that has been widely adopted by various departments and organizations to gain valuable insights into user …
Starting at $39 per month
View PricingOverview
What is Mouseflow?
Mouseflow is a behavior analytics tool used by more than 190.000 digital marketing, UX, Product, Startups and Enterprise clients to optimize their website experiences. With Mouseflow, the user can: Find out what happens between visitors' clicks through watching video recordings…
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Pricing
Starter
$39
Cloud
per month
Growth
$129
Cloud
per month
Business
$259
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://mouseflow.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $39 per month
Product Demos
Goodbye boring website analytics! - Mouseflow at DMEXCO 22 Highlights
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Mouseflow Demo
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Mouseflow Demo
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Mouseflow?
Mouseflow is a behavior analytics tool used by more than 190.000 digital marketing, UX, Product, Startups and Enterprise clients to optimize their website experiences. With Mouseflow, the user can:
- Find out what happens between visitors' clicks through watching video recordings of their sessions.
- Build 6 types of heatmaps for pages automatically to understand what is getting their attention.
- Set up funnels to watch where and why visitors drop.
- Use form analytics to improve lead generation.
- Launch feedback campaigns to learn more about visitors.
- Analyze data with filtering options available in all plans.
- Spend time fixing website issues rather than finding them by filtering visits by friction score, using a machine-learning tool available at on all plans.
Mouseflow Features
- Supported: Heatmaps
- Supported: Session replay
- Supported: Conversion funnels
- Supported: Form analytics
- Supported: Feedback campaigns
Mouseflow Screenshots
Mouseflow Integrations
- Google Tag Manager
- Shopify
- Wix
- WooCommerce
- WordPress
- Drupal
- Joomla!
- Squarespace
- Blogger
- Square Online
- Shift4Shop
- PrestaShop
- Google Analytics
- Kissmetrics
- Adobe Analytics
- HubSpot Marketing Hub
- Optimizely Web Experimentation
- unbounce
- Usabilla
- Instapage
- Freshdesk
- Olark
- Zendesk Suite
- Twilio Segment
- Tealium Customer Data Hub
- Zendesk Chat
- Intercom
Mouseflow Competitors
Mouseflow Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English, Spanish, German, Japanese, French |
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Reviews and Ratings
(16)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Mouseflow is a powerful tool that has been widely adopted by various departments and organizations to gain valuable insights into user behavior on their websites. Users, such as SEO and web design professionals, rely on Mouseflow's features like heat mapping and session recording to make data-driven design decisions, avoiding the need for time-consuming experimentation. This software is used by digital product teams and eCommerce companies alike to understand customer interactions, identify technical issues, and optimize websites for better user experiences. Web developers and managers also find value in using Mouseflow to explore user interactions, pinpoint usability problems, and implement effective solutions. Additionally, the software is leveraged by digital marketing departments to monitor multiple brand websites, gaining insights into consumer groups and informing future marketing campaigns. With its ability to provide transparency into user interactions and offer valuable feedback on areas that need improvement, Mouseflow helps enhance user interfaces and drive continuous improvements across websites.
Heat Maps: Users have found Mouseflow's Heat Maps to be a valuable feature, allowing them to gain insights into how people interact with their website pages. Several reviewers have mentioned that the heat maps provide valuable information on user behavior such as where users click, how far they scroll, and where they spend the most attention on the page.
User Session Recordings: The usefulness of User Session Recordings in Mouseflow has been appreciated by multiple reviewers. They mention that when used alongside heat maps, these recordings offer a comprehensive view of how a page is performing, highlighting areas where users may get stuck or distracting elements.
Integration capabilities: Multiple reviewers have praised Mouseflow's integration capabilities with various web platforms beyond just WordPress. This makes the initial configuration easy and allows for seamless use of heat maps. Some users feel that this flexibility is invaluable as it saves time and effort in setting up Mouseflow on their websites.
Difficult to understand data presentation: Some users have found it challenging to understand the data presented by Mouseflow. They have mentioned that it takes time to become familiar with the interface and its various features.
Inaccurate session recording on responsive sites or dynamic pages: Several reviewers have reported issues with session recordings, particularly on responsive sites or dynamic pages. They have noted that clicks may register in the wrong place, and the displayed content may not accurately match what the user actually saw during their session.
Limitations in form analytics without unique ID: Users have expressed frustration with the form analytics feature of Mouseflow, specifically regarding the requirement for a unique ID for each form. Some customers mentioned that this limitation can be problematic in certain CMS systems where generating unique IDs may not be possible, thus limiting their ability to fully leverage this feature.
Users commonly recommend the following in regards to Mouseflow:
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Ensure proper implementation and configuration: It is important to set up tags and events from day one. Configure the website properly before running traffic and disconnect any other analytics that could slow down the website. Connect Mouseflow data with Google Analytics for better insights.
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Utilize Mouseflow for understanding user behavior: Users highly recommend Mouseflow for understanding visitor activity, likes, dislikes, and where they spend their time on the website. It is also praised for its ability to track forms and funnels, optimize websites and landing pages, and reduce bounce rate. Set aside time each month or week to analyze the results and gain the right data and benefits.
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Take advantage of customer support and resources: Users commend Mouseflow's customer support team for being helpful and adaptable to new policies and technology. Contact support if help is needed and watch all the available tutorials for better understanding and utilization of Mouseflow. Subscribe to Mouseflow without hesitation due to its flexibility.
Overall, users find Mouseflow to be a valuable tool for improving website user experience, optimizing websites and offers, and gaining insights into user behavior.
Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
March 04, 2020
If you want better ROI give Mouseflow a try!
Mouseflow is used by both the SEO as well as the Web Design department. We use it along with other tools to get insights on how folks are using websites that we manage. Mouseflow has had some significant upgrades recently and has added additional functionality to its heat mapping and recording user sessions. If you have not used a tool like this and you are involved in any way in providing a better user experience on websites you are missing out. It is amazing what a tool like Mouseflow can tell you about how people use a website. It allows us to make design decisions based more strongly on data as opposed to experimentation.
- Mouseflow does a great job creating wonderful Heat Maps. These allow you to really see how people are interacting with a page. Great data if you want to create better flow in your pages.
- The User Session Recordings are also especially useful and when used in conjunction with the heat maps you can really get a feel and a look at how a page is working. This lets you see where people get stuck, elements that might be distracting, etc.
- In the area of the heat maps Mouseflow can handle A/B testing which I think is priceless.
- Another advantage to Mouseflow is that unlike many of these types of tools Mouseflow integrates with most Web platforms, well beyond WordPress.
- Some of the recent changes have included the addition of a funnel builder as well as the ability to create forms. Hopefully, Mouseflow stays true to its core which is heat maps and recordings.
- I won't say the features are hard to use, the platform is well laid out. What does take some time if you are not familiar with this type of data is getting a feel for what you are looking at. It is worth the time though.
- For some cost might be a factor, Mouseflow does have a free account that can do quite a bit but nothing compared to the paid versions. We really don't see it as cost but an investment.
- The use of Mouseflow has created a much faster and cleaner feedback loop. This has made us more effective and more efficient. It allows us to design better and faster.
We looked at several different products when deciding on a heatmap and recording tool. We found that for the data we wanted to gather Mouseflow met all the requirements without a lot of additional features that we didn't want. We went through this process almost two years ago and to be honest there were not as many choices as there are today. However, we are happy with Mouseflow and plan to continue to use it for both our own site as well as for client sites.
September 03, 2019
Uplift your Conversions with the Mouseflow
Score 8 out of 10
Vetted Review
Verified User
I work for an eCommerce company named fourseven that sells consumer-based products online. We have been using Mouseflow for around the past 2 years to track customer activity on our website. It is being used by the marketing department of the organization. There are some days when we get a lot of traffic on the website but conversions are significantly less. In such a scenario, we use Mouseflow to check if there is any technical issue or other issues on the website that is hindering the conversion process. Mouseflow has really helped us to tackle certain technical issues of the website. We have been able to optimize our website for users thereby increasing the conversion rate. We use heatmaps to find out where customers spend most of the time on the website.
- It can integrate easily with any platform that we use, like Magneto.
- Anyone can use it without any thorough training. Also, videos are available to give an overview of the tool.
- Free trial is available to get an insight into Mouseflow.
- It is absolutely secure to use on your website.
- The data captured or recorded by Mouseflow is pretty easy to read. You just need to login to your account and a dashboard will open consisting of all the recordings and heatmaps captured.
- Free version could have more features.
- Should be optimized for a better view on mobile devices.
- Although it provides a complete list of data, it is not able to capture certain sessions.
- Bounce rate decreased.
- Increased conversions & sales.