MSP360 Backup (formerly CloudBerry Backup) Reviews

20 Ratings
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Reviews (1-8 of 8)

chris maddox | TrustRadius Reviewer
March 11, 2020

Great product and a great price

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Super easy interface.
  • Quick setup.
  • Can save to really any cloud storage without issue.
  • The CloudBackup Drive has some issues.
  • Would be nice to have a single interface to manage all my servers.
  • Requires a console on each machine being backed up.
Read chris maddox's full review
Anonymous | TrustRadius Reviewer
March 09, 2020

My MSP360 Backup Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Great management panel from the web. You can add and configure existing backup plans without access to the endpoint server.
  • You can limit cloud usage for customers and servers.
  • You can transfer entire servers or virtual machines to cloud.
  • You can backup files, disks, or virtual machines to local and cloud locations.
  • Using the software could be simpler. There are many configuration options in backup plans that can be confusing.
  • Sometimes errors occur in backups of hyper-v VMs that disappear on their own as if the software were problematic.
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Anonymous | TrustRadius Reviewer
October 03, 2019

CloudBerry: The good, the bad, and the ugly

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It's easy to set up.
  • The file restore process is simple.
  • Lots of variety in backup stores.
  • The errors are hard to decipher.
  • I have had to contact CloudBerry multiple times for assistance.
  • Updating the appliance multiple times due to performance issues.
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Anonymous | TrustRadius Reviewer
January 29, 2019

Cloudberry, there is no substitute.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Bare metal recovery.
  • Integration with multiple cloud storage solutions.
  • Easy to set up and manage.
  • Errors for staying connected to network folders.
  • Sometimes uses too many resources.
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David Judice | TrustRadius Reviewer
November 06, 2018

Cloudberry Backup Rocks!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Low cost backup solution for servers and workstations that is easy to setup and manager and it works!
  • I love the file level backups with ransomware protection also. Perfect for file servers.
  • None that I have found.
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Steve Putnam | TrustRadius Reviewer
May 21, 2018

The BEST Backup Solution for MSP's - hands down!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • A wide array of choices for Backend storage - We use Amazon, Google, Backblaze and Wasabi
  • Flexible Retention policies - We keep data/versions locally for one year, at Google for 90 days, and at Amazon for 30 days.
  • Extremely low price point allowing us to charge prices that are competitive with Mozy and provide fully managed backup services
  • Extremely powerful central management console allowing us to monitor, edit, and run backups and restores for all client devices from any computer or mobile device
  • Reporting of summarized historical Backup activity by the client is weaker than it could be. Cloudberry has reached out via their Customer Forum to gather requirements and preferences, indicating that they are aware that it needs additional development
  • The hybrid backup implementation is powerful (Local backup with data sent to Cloud afterward) but lacks the ability to have different retention periods for each destination
Read Steve Putnam's full review

About MSP360 Backup (formerly CloudBerry Backup)

MSP360 Backup (formerly CloudBerry Backup) is a leading cross-platform cloud backup and disaster recovery solution. MSP360 Backup is integrated with major public cloud services, such as Amazon Web Services, Microsoft Azure, and Google Cloud Platform. The vendor says MSP360 Backup comes with powerful, easy-to-use backup and disaster recovery capabilities, including file-level and image-based backups, disaster recovery to virtual machines in the cloud, data compression and military-grade encryption using customer-controlled keys. Customers can run MSP360 Backup on Windows, Mac and Linux operating systems as well as on a variety of NAS devices. MSP360 also provides a turnkey, white-label data protection service to thousands of VARs and MSPs to help them build their brand in the cloud backup market. Since 2012, the compan MSP360 (formerly CloudBerry Lab) has been an Amazon Web Services Advanced Technology Partner. MSP360 has also achieved Storage Competency Partner status in the AWS Partner Network.

MSP360 Backup (formerly CloudBerry Backup) Features

Has featureCross-Platform Support for Mac, Linux, and Windows environments (Windows Server, SQL Server, Exchange) and Virtual machines (HyperV, Vmware, ESXI).
Has featureEnhanced Data Security with 256-bit encryption, user-controlled encryption passwords, SSL protection for data in transit, and server-side encryption.
Has featureRestore as a VM on the cloud with Image Base, SQL, and Exchange editions.
Has featureOnline and offline upload services are supported so you can access acceleration tools and hardware storage delivery pages directly from the GUI.
Has featureNetwork Attached Storage (NAS) can be used for backups or maintaining working user data.

MSP360 Backup (formerly CloudBerry Backup) Screenshots

MSP360 Backup (formerly CloudBerry Backup) Integrations

MSP360 Backup (formerly CloudBerry Backup) Competitors

Acronis Cyber Backup, Carbonite Endpoint 360, Carbonite Safe (formerly Mozy)


  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
CloudBerry Backup Free$0Per server
CloudBerry Backup Pro29.99Per server
CloudBerry Backup Server119.99Per server
CloudBerry Backup Ultimate299.99Per server
CloudBerry Backup MS SQL149.99Per server
CloudBerry Backup MS Exchange229.99Per server

MSP360 Backup (formerly CloudBerry Backup) Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

MSP360 Backup (formerly CloudBerry Backup) Support Options

 Free VersionPaid Version
Social Media
Video Tutorials / Webinar
Live Chat

MSP360 Backup (formerly CloudBerry Backup) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No
Supported Countries:International
Supported Languages: German, Dutch, English, Spanish, French, Magyar, Italian, Chinese, Netherlands, Norwegian, Polish, Portuguese, Russian, Turkish, Japanese